We've stayed at Kachina in the past, when it was a Best Western, and were very pleased. But, the last time was 4 years ago. This trip, they are no longer a BW, and it's pretty obvious why. The whole place is shabby and run down.
It took 4 calls to the front desk and 2 trips to the office to get a bar of soap in the room (the next day). Never did get soap for night #1. Probably a good thing, as in the morning when trying to shower, the shower handle came off in my hand. After the front desk sent the maintenance guy to the wrong room TWICE, it finally got repaired.
Also, I would really think that with cleaning staff walking the hall every day to straighten the rooms, at least one of them would have taken the time to clear all the nasty cobwebs and dirt from the hall windows. Just plain gross.
If it was a $29 a night room, maybe I'd consider it. For what they're charging, they should be ashamed.
- Official Description (provided by the hotel):
- 118 Full Service Resort Style Property. Nightly Taos Pueblo Indian Dances May-Oct. Outdoor Heated pool. Full Hot Breakfast included in Rate. Complimentary WIFI, shuttle (within 5 mile radius) 24 hr desk staff. ... more less
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- Also Known As:
- Kachina Lodge Resort And Meeting Hotel Taos
- Best Western Taos
- Taos Best Western