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“Sad to see what was a nice place falling apart.”

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Kachina Lodge Resort and Meeting Center
Ranked #11 of 15 Hotels in Taos
Reviewed September 27, 2012

We've stayed at Kachina in the past, when it was a Best Western, and were very pleased. But, the last time was 4 years ago. This trip, they are no longer a BW, and it's pretty obvious why. The whole place is shabby and run down.

It took 4 calls to the front desk and 2 trips to the office to get a bar of soap in the room (the next day). Never did get soap for night #1. Probably a good thing, as in the morning when trying to shower, the shower handle came off in my hand. After the front desk sent the maintenance guy to the wrong room TWICE, it finally got repaired.

Also, I would really think that with cleaning staff walking the hall every day to straighten the rooms, at least one of them would have taken the time to clear all the nasty cobwebs and dirt from the hall windows. Just plain gross.

If it was a $29 a night room, maybe I'd consider it. For what they're charging, they should be ashamed.

Room Tip: Go somewhere else.
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  • Stayed: September 2012, traveled as a couple
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6  Thank subdude17349
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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308 - 314 of 486 reviews

Reviewed September 25, 2012

Been to the Kachina before, and yes it is headed downhill. To borrow a phrase from John McCain, the place has decent fundamentals, yet if something pretty drastic doesn't take place soon, this place will most decidedly be a second or third tier establishment.

Yes there was the indifferent, somewhat matronly desk clerk whose diffident manner didn't augur well.

And then there were the changes of room where it was obvious no one was keeping track of which rooms were ready to be occupied and which weren't.

I could go on, and on, yet I would provide some tips in the event you roll the dice on staying because the prices are reasonable:
If something about the Lodge surprises you, pushback against any offhand matter-of-fact attitude adopted by the hotel staff. Request a better room or a discount, or that you will leave.

I believe the owners of the hotel are getting on in years, They have to be told that people will not tolerate any further downslides in the quality and service. The place is like a woman whose looks are 15 years south of their high plateau, yet they continue to try to trade on their looks. In this case Kachina trades on its rustic funky ties to an earlier time. They have got to SHAPE UP!

  • Stayed: September 2012, traveled as a couple
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3  Thank MomoBobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2012

Some of these Kachina reviews sound as if they were written by disgruntled former employees.

My wife and I just got back after 4 days in Taos, where we stayed at the Kachina Lodge. The Kachina is not just another cookie cutter, generic, off-ramp motel. It is a charming, historic, unique establishment.

In many motels when you go outside you’re in the parking lot. Walking around outside at the Kachina is like walking around in art. The buildings are beautiful Spanish style adobe surrounding an acre-size grassy courtyard. At dusk guests are invited, at no cost, to bring their cameras and sit around a bonfire as Native Americans from the nearby Taos Pueblo dance and educate visitors about their history.

About three blocks from the Kachina is Taos Plaza which includes an assortment of restaurants, boutiques and art galleries.

Our room, number 128, was big, clean and quiet, with western furnishings and Charles Collins prints on the walls. Everything worked and if I could think of something to complain about I would but… we didn’t want to leave.

Room Tip: The building in the back is the quietest.
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  • Stayed: September 2012, traveled as a couple
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Thank Benson P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2012

We had stayed here when it was a Best Western. My how times change. When we arrived they had our reservation wrong. Took forever to get it corrected with an unconcerned desk clerk. The room was dark and dingy, mold in the tub caulking joint, the security chain was broken, AC noisy, and the floor next to the bed had several pop-tops on it. Outside of the room the deck chair was broken, ice machine required a thump to get it started, and the handle came off of the sink in the lobby restroom. Free breakfast the first day was a really good western omelet cooked to order. Day 2 was a disaster. The waitress spilled coffee on my wife's chair before she sat down and made no effort to change chairs or dry it. Breakfast was left over from a bus group, no option to order off the menu. Dried out scrambled eggs. Yuck. There are too many good motels in Taos to waste our money at the Kachina again. As I was checking out, the Coke man came in and told the owner they had been changed to CASH only on delivery. Not a good sign.
On a good note, the Pueblo dancers were very good and worth a donation.

Room Tip: Go somewhere else.
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  • Stayed: September 2012, traveled as a couple
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4  Thank nanookdalla2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2012

Cheapo depot! Carpet filthy, sheet doesn't fit, lamp broken, furnishings worn. If we had arrived earlier in the day, would have left. Don't bother! No wonder it is no longer a Best Western facility. Probably won't eat the complimentary breakfast.

Stayed: September 2012, traveled as a couple
4  Thank Rothmoth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2012

On a recent trip to Taos, NM, we chose a hotel with local charm instead of the generic motels we find in every city. The Kachina Lodge sounded quaint, so we booked a room for three nights. We liked the look as we drove into the parking lot because the Lodge oozes Taos Indian mystique. The lobby and adjacent restaurant are filled with Indian interior design, Kachinas, and stunning southwest style paintings, many for sale by local artists. We liked that it is located two blocks from the Pueblo Indian Village and three blocks from the Plaza, where all the museums, restaurants, bars and galleries are. Don't expect the sterilized tedium of a motel 6 or Marriott, and don't expect to find CNBC, Fox Business or Bloomberg on the room's standard TV. We enjoyed the Pueblo Indian dances, a featured daily evening occurrence, and the free breakfast got us off to a good start each morning. The rear courtyard pool is new and gorgeous!

Stayed: July 2012, traveled as a couple
1  Thank Lynda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

We had a pleasant stay at the Kachina Lodge in Taos. The room was clean, although the furnishings were dated. The bar was open until 10:30 most nights, and the breakfast menu included six options from the kitchen, not your typical continental breakfast. The pool is large and 9-feet deep, a big hit with our party's two tweens. The TV reception, however, was poor. We found the hot tube too chlorinated for comfort (which could be a good thing, I guess). The lodge is within walking distance to the Taos Plaza.

Our only problem during our four-night stay occurred on our last night--450 bikers rallied at the Kachina. Fortunately, the front desk understood our concerns about late night partying and refunded our last night's stay. I'd recommend asking about "events" that might coincide with your visit. The events manager indicated that we should have been notified in advance about the rally (and the party that accompanied it).

  • Stayed: August 2012, traveled with friends
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1  Thank KelCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kachina Lodge Resort and Meeting Center

Address: 413 Paseo Del Pueblo Norte, Taos, NM 87571-5907
Phone Number:
Location: United States > New Mexico > Taos County > Taos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 15 Hotels in Taos
Price Range: $55 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Kachina Lodge Resort and Meeting Center 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
118 Full Service Resort Style Property. Nightly Taos Pueblo Indian Dances May-Oct. Outdoor Heated pool. Full Hot Breakfast included in Rate. Complimentary WIFI, shuttle (within 5 mile radius) 24 hr desk staff. ... more   less 
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Also Known As:
Kachina Lodge Resort And Meeting Hotel Taos
Best Western Taos
Taos Best Western

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