You might have seen a review I wrote earlier in the month about the Burch Street Casitas entitled, "Potential for better." Nancy Jackson, one of the proprietors, saw my review and was on the phone like THAT!! I asked Trip Advisor to delete the old review.
It's so easy to write a review and leave it to history without revisiting. Here, however, I have to make you aware of how truly genuine and concerned Nancy and Jim of the Burch Street Casitas are about their business and their guest’s satisfaction.
My earlier review was posted and the very next morning I got the phone call from Nancy. I fully expected it to be confrontational - that's what most people would have done. Instead, Nancy apologized profusely for our experience and without making excuses, thanked me and made an assurance that they take guest concerns very seriously and they would be addressed.
There is now no question in my mind that should you or anyone stay at the Casitas, everything would be to your liking. In a day and age of arrogant businesses who don't care about losing a customer because another one is right around the corner, it's refreshing to find people like this who are willing to make things right. A phone call, an apology, and a promise. It only took 10 minutes but you just can't ask for more than that.
I have the utmost appreciation and admiration for Nancy and Jim and wish them well in all they do.
- Official Description (provided by the hotel):
- Burch Street Casitas is a beautiful five star destination. You will find authentic Southwestern style with the modern conveniences that you have come to expect, in all of our casitas. Centrally located in the heart of Taos, we are barely a mile away from Carson Nation Forest, close to downtown if you are looking for art classes and a short walk away from the Historic Plaza. Taos is also a hot spot of art, museums and southwestern cuisine, which are just a short distance away. We are also happy to help you plan outdoor adventures like rock climbing, skiing, rafting, and hot air ballooning or relax with a trip to the spa or a round of golf. Many people have not considered a casita when looking for a place to stay or a vacation rental in Taos; however, it is the perfect alternative to any hotel, inn, or bed and breakfast. Our casitas will offer you privacy, in a rejuvenating and mentally stimulating atmosphere. Enjoy the king size bed in every casita along with a wood burning fireplace and beautiful southwestern art, which are the makings of the perfect romantic get a way. You will not be disappointed when you choose Burch Street Casitas for your vacation destination. ... more less
- Reservation Options:
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- Also Known As:
- Burch Street Casitas Hotel Taos