Antonio's is the perfect example of a website not accurately representing its business. Their website looks great - so much so that we decided to have one of our meals there when we were in Taos last weekend.
We stopped in Saturday night (10/2/10), because we did not have a reservation they sat us in the courtyard. It was lovely, until the sun went down. Then it was down right cold. They have heaters for the patio, but only one person in the restaurant was qualified to light them and he wasn't in yet. Teeth chattering we persevered. We ordered the Quacamole made tableside. It was terrific. Afterwards we waited over an hour and 15 minutes for our dinner to come.
When we were initially sat we were the only ones in the courtyard in that particular section. As other tables started to fill we asked again to get the heaters going. Guests at the other tables agreed in concert. Still no heat. No service. We found ourselves in a black hole. As the tables around us started getting their dinners I inquired as to the status of ours. We were told ours were the next to be served. 15 minutes later we asked again. we were told excuses: a ticket machine had broken down in the kitchen, they were busy, and if we didn't like it we could leave. This was uttered by Antonio himself, as he oversees the kitchen. We were shocked by his attitude. Sarah, Antonio's wife came up to us and said the same thing, "if we didn't like the wait we could leave." We should have.
We finally got our meals. Two were luke warm (sitting in the kitchen too long???), mine was cold. I sent it back. It came back, cold again. Hmm... Should have left! They ended up not charging me for my dinner (as they should have). Since the whole experience was so awful we decided not to leave a tip. A week later (just an hour ago, in fact) I was checking my credit card statement and found that someone had added in a 20+% tip on my charge. This is adding insult to injury. The owners clearly don't care about taking care of people. Why are they in the hospitality business??? The food was marginal anyway.. only the guac was wonderful. Oh yes.. I forgot to add that they did give us a "complimentary" basket of chips to hold us over until we got our dinners. Nice of them, isn't it. Too little too late.
Graham's Grill and Doc Martins are the places to go in Taos. Really... don't waste your time or money on Antonio's.
Lesson learned: Check reviews thoroughly, don't base your decision on a nice website.