Stayed in Taos Mountain Room. Much better than Native American Suite that we occupied last year. Higher-end finish-out, better beds, separate tub and shower and interior corridor keeps rooms warmer. These rooms work even with a couple of kids. Don't be fooled into thinking the suites are an upgrade.
Service generally much better than our visit a year ago--that Marriott training is finally paying off. However, oddly, what was a coffee and tea service at the bar in the morning has turned into only a coffee service. It would be nice if tea could be added back for us non-coffee drinkers. Also, PLEASE have English breakfast tea in the restaurant (and don't look at guests in amazement when they ask for tea). For some strange reason, it was available in the rooms but not the restaurant.
Housekeeping does a terrific job--plenty of towel and amenities were provided every night. Bed was made nicely and thank goodness they use fitted sheets. Valet guys are great. Always friendly and helpful--it's a hard job and they do it with a smile.
One issue that needs to be addressed: this was the second year in a row that I got a bill with a charge for 2 nights when the entire stay (5 nights) was on Rewards points. Last year it was handled very well (apology, plus the removal of valet charges for the inconvenience). This year when I pointed out the error, I got a surly response from the front desk staff suggesting that I was incorrect and that it was a 3 night Rewards stay as opposed to a 5 night Rewards stay. I was certainly correct, but it took 20 minutes and several calls before she would correct the bill. No apology; not courtesy credit. They need to resolve whatever the issue is given that it has happened to me twice.
Overall a very nice hotel with lots of attention to detail.
- Official Description (provided by the hotel):
- Just three blocks from Taos Plaza, El Monte Sagrado Living Resort and Spa offers a secluded yet indulgent sanctuary. In harmonious coexistence with its natural setting, El Monte Sagrado is surrounded by towering mountains and rustic high desert, sunlit, fish-filled streams, tropical flora and the sounds of calming waterfalls. Guests are inspired by the nurturing ambiance and mystique of the resort. ... more less
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- Also Known As:
- El Monte Sagrado Hotel Taos
- El Monte Sagrado Taos