Interesting place next door to the casino/dining room with shuttle service that worked very well. There was a bar in the lobby and which we had never seen before. Room was all that we expected and clean.More
- Free Wifi
- Free parking
Interesting place next door to the casino/dining room with shuttle service that worked very well. There was a bar in the lobby and which we had never seen before. Room was all that we expected and clean.MoreShow less
Thank you for the wonderful review. We are so glad that you enjoyed your stay. We look forward to serving you next time you are in the area!
Efficient reception, nice beds, clean and tidy, and they provided a shower stool for our amputee member. Pretty basic but nice. They do have a shuttle to casino and nearby restaurant that can be summoned.
Thank you for sharing your feedback with us. We are happy to know you enjoyed your stay. If there is anything that we can do to improve your future stays, we would love to hear your thoughts. We look forward to your next visit and providing you the same wonderful accommodations.
Room was impeccably clean and staff members werefriendly and extremely helpful. Front desk made sure all my needs were met. Room service was awesome! Recommend if you need an inexpensive but great stay!
We are thrilled to know that you enjoyed your stay with us, we hope to welcome you back again soon.
I booked this hotel for two reasons, one an internet special rate and free airport shuttle. What a disappointment! The rate I agreed to was good only for the first of 3 nights of my stay, and the hotel shuttle (there's only one) was iffy at best. I had a rental car which I needed to return to the airport after my second night, but was told by the front desk I was ineligible because I was already staying at the hotel! That cost me an unexpected $25 Uber ride. Even 24 hours before my flight, I was unable to book the shuttle at the time I needed. I was told the passengers who had reserved it already were unwilling to leave even 15 min. earlier,. This turned out to be a blatant lie. The room walls are paper thin. I could make out actual words from the adjacent room. Bring earplugs, and an eye mask for the bright blinking smoke detector. If you are short, or have a bad back/hips, also bring a step stool as the beds are very high. There's no room refrigerator and no ice machines on every floor. The bedding is comfortable but the rest of the furnishings are cheap and tasteless.
Room service food is very good and reasonable, a definite plus but not enough to have made this into a positive experience for me.
Thank you for your condor.
We do have step stools, fridges and microwaves available on request. The front desk will gladly arrange this for you prior to your arrival. I have shared your feedback with my team and the importance of sharing this information with our guests.
Thank you for your business and I hope you will consider staying with us again in the future.
We stayed at The Hotel at Sunland Park Casino for 5 nights while visiting some of the National Parks in the area. I selected this hotel based on reviews that I read online. Overall the hotel was ok but the walls seemed very thin as I could hear the people in the next room clearly. I kept the fan on the AC unit turned on to drown out the sound of their conversations. The lobby always had very "perfumey" type of smell which was very noticeable, however the 4th floor where I stayed was fine. The western-style sliding bathroom door had no lock and even when it was shut there was still a gap between the door and the wall. You can literally stand outside of the bathroom and see the bathroom mirror through this gap which is directly in front of the shower. As such this door does not offer much privacy. The most important thing for me in a hotel is that the room be clean and I have to say that the room was clean and I was satisfied with that.
Hello! Thank you so much for taking the time to share your feedback with us, we really appreciate it. I am pleased to know that your accommodations were clean and well kept. I hope you will come back and see us again soon!
We were pleasantly surprised with our visit. The hotel was clean, modern, and well-appointed. The bartender, Jesus, was very friendly and made us feel welcomed. The price was right, convenient to the expressway and close to several good restaurants. We would definitely stay again.
Thank you for taking the time to share your feedback with us. We are so happy that you enjoyed your stay. We look forward to seeing you again next time you are in the area!