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“Clean, comfortable, and surprising details”

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Holiday Inn Express Santa Rosa
Ranked #9 of 15 Hotels in Santa Rosa
Reviewed March 10, 2013 via mobile

Santa Rosa is a good location for tired drivers making the traverse across the SW on I-40. So, all we wanted was a clean and comfortable bed, a safe place to stay, and a good hot shower.

We found all of that here, but were pleasantly surprised by the friendly and helpful desk agent in the middle of the night. Also, the towels are fluffy and bright white. They have clean and nice TV remotes and Directv for tons of channels. Fridge and microwave in room. Free wifi. The bed was comfortable and whole hotel seemed newer and very clean.

Due to changing clocks snafu with Daylight Savings shift the night we stayed, we unfortunately missed breakfast. But, they do offer a hot breakfast Buffett. I'd recommend you set your alarm properly to be sure and partake... Other breakfast options in town are not stellar (everything looks closed or should-be-closed-by-authorities) and even the Denny's is filthy. So, this place offering breakfast is a very real benefit to those on the road in the middle of nowhere. Might be worth staying here just for that!

  • Stayed: March 2013
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1  Thank pg27101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michaela D, General Manager at Holiday Inn Express Santa Rosa, responded to this reviewResponded March 14, 2013

Dear Guest,
thank you for taking the time to write a review. I am so pleased that you enjoyed your stay here.
I will make sure to share your kind words with the staff. We are looking forward to your next stay here with us.

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185 - 191 of 252 reviews

Reviewed February 19, 2013

The motel is fairly new and very clean. the room was as expected from HIE. The walls however are very thin and uninsulated. The noise level from other rooms and the hallway was much louder than i usually experience from HIE. The food at breakfast was cold! The cheese in the omelet never melted at all. The check-in was vey good and the checkout was uneventful. Will probably drive on to Tucumcari next time.

  • Stayed: February 2013, traveled as a couple
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Thank Gene P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michaela D, General Manager at Holiday Inn Express Santa Rosa, responded to this reviewResponded March 1, 2013

Dear Gene P,
thank you for taking the time to write a review on Tripadvisor and for staying with us. I am sorry about the issues you had during your stay with us. Please feel free to reach out to me at sronmhie@yahoo.com.

Thank you

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Reviewed January 4, 2013

This chain hotel was like any other of these properties, basic and worth the low price. Rooms were clean and beds were comfy.

What prompted me to write this review was the staff. All of them went out of their way to make my family welcome and comfortable, even the guy on the night desk checking us in.

The real star,though,was Jan. she has the tough job of running their free breakfast in morning, which she did like a rock star. This a high-volume morning so it wasn't easy. At the same time she went out of her way to give my kids some extra attention, show them some cool stuff and give them a great experience.

Thanks Jan, and thanks HIE!

  • Stayed: January 2013, traveled with family
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1  Thank bigfatpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michaela D, General Manager at Holiday Inn Express Santa Rosa, responded to this reviewResponded January 8, 2013

Thank you so much for your kind review. I am so glad to hear that you and your family had a great time here with us. If you are ever in Santa Rosa make sure to stop by to say hello or spend the night with us.

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Reviewed January 3, 2013

This is a newer HIE but did have some problems. Stayed on the first floor right next to the exit at the end of the hall. While we did not anticipate this as a problem, the exit door jam did not work and everytime someone came in or went out the door slammed shut and was very loud. Thankfully there was no acitivity late in the night. Also heard a dog bark and through the peep hole in the door saw guests bring two dogs into the room across the hall. When checking out in the morning, I asked if there was a certain animal section and was told all animals were put on the third floor. I mentioned what I saw to the desk clerk and she thank me for information and apologized for there being dogs in a non-animal section and stated that she would check into it. Overall the stay was very good. The door needs to be fixed but how you stop people bringing animals into non-animal rooms will be another problem. I hate asking for a room away from the animal rooms and then end up being near one because someone doesn't abide by the rules.

  • Stayed: December 2012, traveled with family
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Thank ontheroad6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michaela D, General Manager at Holiday Inn Express Santa Rosa, responded to this reviewResponded January 8, 2013

Thank you for staying with us here in Santa Rosa. We are doing our best to keep the animals on the third floor and we will work very hard on to keep it this way. I hope if you are ever back in Santa Rosa you'll stay with us again.

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Reviewed December 6, 2012

We were checked in on 20th November by a very pleasant young man who, despite his rather off-putting appearance (studs on varous parts of his face), was helpful and considerate. The room he gave us was a good size, and he recommended a good restaurant, with clear directions. However, when we tried to close the curtains at night, we found they had been partly torn from the hooks and thus wouldn't close. One of the lights in the grounds of the hotel shone straight into the room, and there was quite a lot of noise from the Interstate nearby. Breakfast was meagre,with plastic cutlery, paper plates. When we checked in, we supplied a credit card but asked for the room charge not to be put on that, as we wanted to pay by debit card. This has been acceptable to all other hotels during the trip, but here when we found the credit card had been charged when we checked out on 21st Nov., and asked if that could be altered, the incredibly rude girl on reception almost shouted "no" and walked away.Hotel management may like to note that this young lady obviously doesn't wish to keep her job.Unfortunately I was so taken aback by her rudeness, never experienced before at any hotel in the USA, that I failed to note her name. She had dark hair, in a ponytail (I think).

Room Tip: At the back, away from the interstate and the hotel lights.
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  • Stayed: November 2012, traveled as a couple
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Thank KoalaLady_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michaela D, General Manager at Holiday Inn Express Santa Rosa, responded to this reviewResponded December 8, 2012

Thank you for your review. I am glad to hear that you had no problems during your check in and I am very sorry to hear about your problems your had during your stay at our hotel. Please contact me at sronmhie@yahoo.com.

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Reviewed October 26, 2012

This was just okay. The room design was a bit unusual with the ironing board and iron hanging on the wall next to the television set. We have stayes at a lot of Holiday Inn Express properties and for the rate charged I expected better.

  • Stayed: October 2012, traveled as a couple
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Thank CalifKidRetired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michaela D, General Manager at Holiday Inn Express Santa Rosa, responded to this reviewResponded November 1, 2012

Thank you for your reveiw and rating. I am sorry to hear that you thought our property was just okay. If there is anything we could have done to make your stay better please reach out to me at sronmhie@yahoo.com.

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Reviewed October 11, 2012 via mobile

This is a newer HIE and has all the normal amenities for the chain. They do have a pool table which is nice. The people are just going through the motions. More customer focus would really enhance the place.

  • Stayed: October 2012
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Thank PaulSchm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michaela D, General Manager at Holiday Inn Express Santa Rosa, responded to this reviewResponded November 1, 2012

We are sorry to hear about the lack of customer focus we will make sure to work on that. Please consider the oppurtunity to make your stay more enjoyable the next time.

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Additional Information about Holiday Inn Express Santa Rosa

Address: 2516 Historic Route 66, Santa Rosa, NM 88435-2854
Phone Number:
Location: United States > New Mexico > Santa Rosa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 15 Hotels in Santa Rosa
Price Range: $113 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Santa Rosa 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Tucked away in eastern New Mexico and surrounded by the flat, desert landscape, Santa Rosa stands as an oasis to travelers exiting Interstate 40. Our hotel's location in the "City of Natural Lakes" offers convenient access to the area's rich history. ... more   less 
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Also Known As:
Holiday Inn Express Santa Rosa Hotel Santa Rosa
Holiday Inn Santa Rosa
Santa Rosa Holiday Inn

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