I don't know where to start but please read as very honest and heartfelt. For someone who has travelled and stayed in many hotels, lodges and accommodation across the globe and indeed South Africa and Sub Saharan Africa I cannot believe the standard of service and attitude at Jaci's Tree Lodge. It is clear that there is a "don't care" attitude from the top which has cascaded down into the staff with the exception of the game rangers who were great. I don't know if the owners are aware of how much the service has deteriorated because if they did I am sure they would do something about it!! This is a five star lodge!! Firstly the website and brochure is misleading, you are led to believe you are staying in treetop accommodation with a view. There is no view whatsoever even from the dining area. There are no safes in the rooms, their version of safes are bags kept in the office. These bags can be picked up and carried off (the office wasn't even locked). There are no phones anywhere so if u need something in the middle of the night you have to walk and find someone which took a while!! We need a phone for simple convenience not because i want to make work calls as I want to leave work behind. You can't even call and book a spa experience or for water to be delivered to your room. You have to walk a long way and find someone. Even the GM of the lodge agreed there should be phones. The airconditioning does not work (for two whole days in 38 deg). There was no welcome letter on arrival, no decent turndowns with chocolates on your pillow, no kettle or tea and coffee in the room, no fridge, no mosquito nets, they don't believe in sprays or Eco unfriendly products which is fair enough but mosquito nets are basic and dont hurt the environment!!!We pulled back the sheets and there were bugs all over the pillow and bedding. We don't mind bugs in the game vehicle or even anywhere else but in your bedding???? The rooms should be checked and bug free before turn in. The schedule given by the lodge beforehand was completely different to the actual. We went on a drive at 4.30 and only got back at 8.30pm so we only started eating at 9 or 9.30pm, this is way too late and especially when u have to wake at 5am. They said dinner from 7.30 to 8.30pm (i have the proof). We love to get up eat for a drive but this should also be a relaxing break and not rushed. The staff seemed unhappy and did not go out of their way. I heard alot of guests say this. These are basic fundamentals and if u compare this lodge with other lodges of similar price they are way behind. The other lodges far exceed this one across all areas. The food is very average, venison was very tough and there was very limited selection but the breakfast in all fairness was great. Kudos to whoever cooks the breakfast!!!! I had a International travel agent with me which the lodge was not aware of and now this agent will ensure this lodge is not on their books. How sad is that from a tourism perspective!!! So all in all one of the worst experiences ever. Had we paid for 3 star it would have been workable. Guys pull up your service socks and make us proud to promote your lodge to international tourists. I have no doubt there will be a myriad of excuses from the lodge as can be seen from their previous comments which is fine as I will keep on responding until the public and consumer traveller are treated correctly. Last thing, did I mention the rat that was spotted by three different people in three different rooms?. I realize we are in the bush and nature is all around us but a Rat in the rooms and sleeping areas??? If I wanted to sleep with a rat I would go on survivor not pay for a 5 star lodge!!!!!
- Official Description (provided by the hotel):
- Jaci’s Lodges promise personal attention to detail from effervescent staff each indivdually committed to outstanding service and united in assuring you enjoy an supurb African Safari with memories to be cherished.Jaci's Tree Lodge, with breathtaking raised walkways & only 8 “tree houses” eachhidden amongst the ancient riverine trees, ensures the ultimate, luxurious forest hideaway in the african bush veld.… complimented with daily game drives in expansive madikwe, conducted by knowledgable and attentive guides your wildlife sightings and memories will be unforgettable. Perfect for romantic safaris, weddings, or just to escape the urban jungle...we look forward to pampering you. ... more less
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- Also Known As:
- Jaci`s Tree Hotel Madikwe Game Reserve