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“Good for the price/no problems”

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Hotel Ruidoso - Midtown
Ranked #7 of 23 Hotels in Ruidoso
Certificate of Excellence
GreenLeadersBronze level
Corrales
Level 4 Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Good for the price/no problems”
Reviewed September 3, 2014

Good location and standard chain-type motel, comparable to HI express. Breakfast not fabulous, but there is a good New Mexican place right across the parking lot. Staff very helpful, rooms clean. It is on the main drag but far enough off the road not to cause noise problems.

  • Stayed August 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank 965oftentraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paaru, General Manager at Hotel Ruidoso - Midtown, responded to this review, September 5, 2014
Thank you for the feedback regarding your stay at our hotel. We are glad you enjoyed your stay. We apologize you did not like our breakfast. We serve hot breakfast that is complimentary on a daily basis. We will use this input to review our breakfast preparation methods and presentation of our breakfast. Thank you for the feedback and we hope to see you again soon.
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226 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
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English first
Denton, Texas
Level 4 Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 20, 2014 via mobile

I generally try to be positive with my reviews, giving the business owners the benefit of the doubt. In this case, I was so disgusted by the condition of this property, and the apparent dishonesty of the management, that I could find no reason to be generous. First of all, they advertise on a billboard, and in the literature at their front desk, that theirs is the "newest hotel in Riudoso." This property looks to be about 30 years old, and probably hasn't been cleaned in all that time. The carpets are FILTHY, wallpaper is peeling, and there's mold and mildew in the bathrooms. If this is the newest hotel - and I seriously doubt it - then their lack of care is aging is very quickly. We only spent one night here, on our way north. If we hadn't been so tired from driving all day, we would have preferred to sleep in our car!!!

Stayed August 2014, traveled as a couple
Helpful?
1 Thank FRANKC9246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paaru, General Manager at Hotel Ruidoso - Midtown, responded to this review, September 5, 2014
Thank you for taking time to review our hotel. I sincerely apologize that your experience with us was not great. We are consistently trying to improve our guest experience and would like every guest to have a special experience upon their departure. We do have a preventive maintenance program in place in which every room has maintenance performed at least once a month. We also deep clean our rooms on a regular basis. Each of our rented room is inspected on a daily basis by our head housekeeper. In addition the GM personally inspects room on a daily basis by picking rooms at random from each of the house keepers. Our housekeepers, who go in the room on a daily basis, also are trained to note any maintenance related issues on their housekeeping sheets. Any issue noted on a housekeeping sheet is fixed by our maintenance staff immediately. We inspected the room that this review refers to. We were not able to find the issues mentioned in this review. We did not see peeling wall paper or any signs of mold. With all of the procedures we have in place, major issues such as the ones the reviewer mentions are just not possible at our hotel. Once again I would like to stress that the GM personally inspected the room in question and none of these issues were found. It is a normal part of our operation process to investigate all negative feedback to find solutions that will prevent same problems from occurring again. We take great pride in our hotel and our goal is to try to make each guest experience as best as possible. We apologize that we did not meet that goal on your stay. We use all reviews as training for our team. We hope that you will give us another opportunity to show you we are all about our guest service.
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Level 5 Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 19, 2014 via mobile

After reading reviews senna like Luke clean comfortable stay! Maybe we just got room that wasn't and it was a junior sweet. And rate was high but due to the races expected. Carpets are just filty.. bathroom big bit just not fresh clean feel, broken tiles. Even the carpet in the hall ways ate dirty. , went swimming the tiles there are dirty. Not sure if stay again. Parking pretty hard to get into its tight so need to be a good parker and you will be okay but half of the people don't park right so it's hard.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fire860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRuidoso, Manager at Hotel Ruidoso - Midtown, responded to this review, August 20, 2014
Thank you for taking your time to review our Hotel. We strive to make each guest feel welcome and special. I do apologize that you did not have a great experience during your stay with us. This is not the norm for our team and I have shared your review with the staff so we may better our guest experience. We do hope you will give us another chance in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown, Texas
Level 6 Contributor
115 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 15, 2014

Our 6th visit was great! Melanie (new to us) at the guest promptly checked us in. I mentioned the lack of variety breakfast muffins to new Mgr. Becky. Two days later 3 new kinds of breakfast treats were on the buffet. Noemi (kitchen staff) brought me a plate of them. As always Ashli & Justin are terrific at the front desk. Booked for 2015!

Room Tip: Top floor at the end of hall. This tip seems strange but in the 2 Queen room 1 of the beds is right...
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  • Stayed August 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Arleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRuidoso, Manager at Hotel Ruidoso - Midtown, responded to this review, August 20, 2014
Thank you for your kind review of out hotel. We were glad to see you again this year and look forward to seeing you in 2015.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 9, 2014

Hotel Ruidoso is a nice, clean, quiet hotel right in the middle of Ruidoso, convenient to everything and in walking distance to shops. The staff was friendly and I can't say anything bad about the hotel, except.... I will say that I was very disappointed with the powdered eggs that were served for breakfast each day (3-day stay). Both hotels we stayed at on the way to and back from Ruidoso served real eggs and had a much lower room rate. The indoor pool was fine and the hot tub was nice to soak in. Book through Expedia for a good rate.

Room Tip: Ask for a top floor room so you can have a better mountain view.
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Green Features: Standard information for towel usage. Leave them on the floor if you want them replaced.
  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
Thank JL-TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRuidoso, Manager at Hotel Ruidoso - Midtown, responded to this review, August 13, 2014
Thank you for the feedback regarding your stay. Our goal is to try to make each guest experience as best as possible. We have added omelets to our menu for our guests. We hope to see you again soon. Thank You.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe
Level 6 Contributor
119 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed August 8, 2014

I stayed in a mini king suite on the first floor. The room was large, clean, and really comfortable. The staff was kind and attentive. The hotel is well located just off the main street and very close to shopping and restaurants. Our group used the conference room at the hotel and it was well appointed and a comfortable space for an all-day meeting. Even though it is in a populated area we saw dear and other wildlife around the hotel.

  • Stayed August 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ValSantaFe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRuidoso, Manager at Hotel Ruidoso - Midtown, responded to this review, August 11, 2014
Thank you for the feedback regarding your stay. We are glad you enjoyed your stay at our hotel and our beautiful town with our wildlife roaming the streets . Our goal is to try to make each guest experience as best as possible. We hope to see you again soon. Thank You.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 5, 2014

The location of this hotel is excellent if you want walking access to the shops and restaurants. The Best Western and other hotels of these kinds are a drive away and not as accessible to the main shopping area.

The staff was very helpful and kind. The rooms were very well decorated and the windows open to allow the mountain air in. The only drawback was that the beds were not as comfortable as I had hoped. It was a long day, and I needed a good night's sleep before I continued on my road trip.

I would stay here again though, just for the sake of the location.

  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank sidereus_nuncius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRuidoso, Manager at Hotel Ruidoso - Midtown, responded to this review, August 11, 2014
Thank you for the feedback regarding your stay. We are glad you enjoyed your stay at our hotel. Our goal is to try to make each guest experience as best as possible. I will share your review with our staff. We hope to see you again soon. Thank You.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Ruidoso - Midtown

Property: Hotel Ruidoso - Midtown
Address: 110 Chase Dr, Ruidoso, NM 88345-9352
Phone Number:
Location: United States > New Mexico > Ruidoso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 23 Hotels in Ruidoso
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Ruidoso - Midtown 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
Newest hotel in Ruidoso and Ruidoso Down, NM. Stay in midtown. Walk to shops, restaurants, galleries, and lounges. 32 inch LCD TV with 4 HBO channels, referigerator, microwave in all rooms. Fitness Center, Business Center, Guest Laundry, Free HOT Breakfast, Indoor Pool & Spa, Free High Speed wired and wireless internet and much more. ... more   less 
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Also Known As:
Hotel Ruidoso Midtown

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