We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“nice, but not as nice as in past”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Ruidoso - Midtown
Ranked #7 of 23 Hotels in Ruidoso
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 11, 2013

We stayed at this hotel when it was fairly new and had a great experience. Unfortunately, it was not the same experience this visit. I felt that the hotel was not kept as clean as the last visit. Our room was not as clean, as well as the breakfast area. It may have been because it was the weekend of July 4, but was a disappointment. The pillows were hard and out of 8 pillows, not one of them was soft. Need a little of both kinds.

Room Tip: Ask for the pillow type you would like.
See more room tips
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DandyFoxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paaru, General Manager at Hotel Ruidoso - Midtown, responded to this reviewResponded July 12, 2013

We apologize for the issues you encountered. We are still the newest hotel in Ruidoso and Ruidoso Downs. The July 4th holiday is a busy weekend in entire Ruidoso. In anticipation we double staff our breakfast attendents to keep up with the higher pace. Our housekeeping supervisor does a room inspection on every single room that was cleaned on that day. They use a pass fail criteria and if a inspection is failed then the housekeeper must go back in the room and correct the issues. This is done on a daily basis and not just during busy times. We pride ourself in great customer service and we take cleaniness issues very seriously. We aplogize if mistakes were made in your room. You can rest assure we will investigate this problem and fix any issues. Thank you for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (231)
Traveler rating
Traveler type
Time of year
Language

167 - 173 of 231 reviews

Reviewed July 8, 2013

We stayed at the Hotel Ruidoso in September 2012 during a week long trip throughout New Mexico. We have stayed in Ruidoso before and this is our second stay at the Hotel Ruidoso. The rooms are nice with flat screen TVs, fridge and nice bedding. They have a nice indoor hot tub and pool. The hotel is in the mid-town area and near some great shopping. You can walk across the street to Starbucks and walk a few blocks down to the mid-town shopping.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TejasQueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paaru, General Manager at Hotel Ruidoso - Midtown, responded to this reviewResponded July 12, 2013

Thank you for the compliments. Our location and service is our best assests according to our guests. We are located in the heart of downtown ruidoso entertainment district. Guests can walk to shops, restaurants, galleries, and lounges. We are glad you enjoyed your stay and took advantage of our great location. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2013

First time visit will book again maybe hot tub will work. Pool needed attention. Staff were very friendly location was great close to everything. Breakfast was very good there was a lot of choices gravy was tasty good job.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Elizabeth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paaru, General Manager at Hotel Ruidoso - Midtown, responded to this reviewResponded July 12, 2013

We thank you for the feedback. We apologize for the pool and spa were not in working order. We had problems with the filter on the pool and the motor on the spa. Ruidoso is a small community and we are not able to get specialized help as promptly sometimes. We had to call a company out of Albuquerque to come work on our pool and spa. The filter in the pool has been replaced and the motor in the spa has been replaced. Both the pool and spa are now in working order. Once again we apologize for the problem but it was delayed due to the company coming from out of town. Both issues have been adressed. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2013

Hotel location was very good. We didn"t have a reservation, so we were lucky to get a room. There was some kind of motorcycle convention going on, so hotel filled up fast. Room was clean and comfortable, We got an excellent rate, had a special going on because of the bikers. In door pool was good. fitness room small but adequate. Breakfast was very good, staff friendly. Only problems we had, I reported when we checked out and I am sure it will be repaired.

  • Stayed: May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank custer847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paaru, General Manager at Hotel Ruidoso - Midtown, responded to this reviewResponded June 3, 2013

We would like to thank you for the review. We value every guests feedback. Our staff works very hard to try to make every guest experience as best as possible.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2013

The hotel was designed beautifully and a very comfortable sleep. It is just not ready.
We were put on the 3rd floor, last room before the carpet layers were installing carpet. There were other rooms, so why put us in a construction area. We had to move dollies and tools to get to our room. We decided we did not want to stay in construction, plus there was a large stain under the desk.
We were given a different room, on the first floor next to a smoker's exit. The doors had major gaps were the latch is and along the floor (1" gap). The gap on the latch side made us nervous, it would be easy to open it if you were so inclined. We used the dead bold latch. What will the rooms be like in winter with the large gaps on the floor?
The decor was beautiful but the construction was shoddy; clear caulk was used to fill gaps in the tile work in the bathroom.
For a relaxing night sleep it was great, but the details still have to be addressed.

Room Tip: Get a room overlooking the woods behind the building.
See more room tips
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AnnaB10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paaru, General Manager at Hotel Ruidoso - Midtown, responded to this reviewResponded May 17, 2013

Thankyou for the feedback. We apologize for the carpet work. We have laid fresh new carpets in all of our rooms. There is really no good time to do this kind of work in an operating hotel so we scheduled it during the time we were the least busiest. However, due to an unexpected spike in demand we had to put some people in areas we thought we would not need to utilize. We tried to do this work in sections so we would not impact customers. Our rooms are PM (preventive maintenance) on a regular basis. Our manager also does a walk thru of common areas to spot any problems that are addressed quickly. Our goal is provide the best hotel experience to all of our guests. The door in question must have had recent problems. It has been fixed. All of our exterior doors have electronic locks which can only be opened with a guest room key. That is for security of the guests. We maintain our hotel in the best condition possible at all times. We apologize your stay was impacted by our improvement work. It was an unexpected demand that cuased us to utilize some areas of the hotel that work was being performed in. The good news is all carpet work is done and the hotel is ready for the upcoming busy summer travel season. Thank you for giving us your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

Hotel Ruidoso was a nice hotel and moderately priced. It is well located in midtown, which made it easy to get anywhere we needed. The hotel was very comfortable, clean and the staff were very welcoming. I would highly recommend this hotel and plan to stay there again this year.

Stayed: August 2012, traveled with family
Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paaru, General Manager at Hotel Ruidoso - Midtown, responded to this reviewResponded May 14, 2013

We really appreciate the positive feedback you have provided. Our location is mentioned as a benefit by many of our guests. It is also nice to hear the postive feedback on our staff performance. Our goal is to provide the best guest experience possible for all of our guests. Thanks for the feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2013

The staff was really nice and helped us with what ever we needed. They even made accommodations for me to check in really early (11:45am). The rooms were nice/clean and the bed was nice and comfortable. Their pool and hot tub was also clean and always had an abundance of clean towels. This hotel also had free hot breakfast that was pretty good. The breakfast area was also clean and had a 42 inch TV for the guests to watch as they ate. Another great thing about this hotel is that if you are wanting to visit downtown Ruidoso it is only a 5 minute walk from the hotel.The only con I have regarding this hotel is that their internet was not great. It was hard to log onto and if you were able to get on it would only work for a small about of time. A little frustrating.

For the price this hotel was very good. I will stay at this hotel again.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Candace V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paaru, General Manager at Hotel Ruidoso - Midtown, responded to this reviewResponded April 22, 2013

Thank you for the very positive comments on our hotel. We strive for guest satisfaction in all areas of our hotel. Our internet is monitored 24x7 by a company called Brainwave Technologies. We pay them a monthly fee to help with tech support for our guests and to monitor our internet service. We have forwarded this comment to them to take a look at and fix any internet issues. Thank you for notifying us of this problem so we can make sure it is fixed to avoid future problems.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Ruidoso
0.1 mi away
Comfort Inn - Midtown
Comfort Inn - Midtown
#4 of 23 in Ruidoso
207 reviews
1.9 mi away
MCM Elegante Lodge & Resort
2.6 mi away
Best Western Plus Ruidoso Inn
Show Prices
Show Prices
Show Prices
0.6 mi away
Shadow Mountain Lodge and Cabins
2.9 mi away
Quality Inn & Suites - Ruidoso Hwy 70
2.6 mi away
Inn of the Mountain Gods Resort & Casino
Show Prices
Show Prices
Show Prices

Been to Hotel Ruidoso - Midtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Ruidoso - Midtown

Address: 110 Chase Dr, Ruidoso, NM 88345-9352
Phone Number:
Location: United States > New Mexico > Ruidoso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 23 Hotels in Ruidoso
Price Range: $91 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Ruidoso - Midtown 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
Newest hotel in Ruidoso and Ruidoso Down, NM. Stay in midtown. Walk to shops, restaurants, galleries, and lounges. 32 inch LCD TV with 4 HBO channels, referigerator, microwave in all rooms. Fitness Center, Business Center, Guest Laundry, Free HOT Breakfast, Indoor Pool & Spa, Free High Speed wired and wireless internet and much more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, Hotels.com, Cancelon, Hotwire, TripOnline SA and getaroom.com so you can book your Hotel Ruidoso - Midtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Ruidoso Midtown

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing