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“Very dirty! Save your money and go elsewhere!” 1 of 5 bubbles
Review of Casey's Cabins

Casey's Cabins
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Casey's Cabins
Ranked #23 of 35 Specialty Lodging in Ruidoso
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very dirty! Save your money and go elsewhere!”
1 of 5 bubbles Reviewed February 17, 2013

What was planned to be a fun family getaway, turned out to be a nightmare! 1st off we get in our cabin and its leaning really bad. Extension cords everywhere door knob missing from the front door, very cold because the heaters are really old and it didn't help that there are holes in the floor and styrofoam for windows! Too make it worse we didn't have hot water and our electricity went out at midnight for an hour and half. My father in law had to go find the breaker to get back on. Mind you this is with 3 month old twins so they needed heat. The next day around 10 am the manager comes finally and thinks we are messing with him! He gets us in a larger cabin for our families to share but we end having to pay more money. :(. We move to that cabin and we thought it was better but then the toilet is not working! We call management and she says the maintenance should be there soon. Well 3 hrs later and several phone calls made she gives my brother in law a key to #17 (where we were before) to go retrieve a plunger. That doesn't work so we call her again and now she's not answering so we had to call from one of our other cells, and guess what, this time she answers! She never tried getting back to us instead she was avoiding us. In this larger cabin there are 12 of us total with one bathroom which doesn't work! Finally I had it beside 10 pm comes around and my 10 yr old daughter and I had to drive all the way to the Ramada to use the restroom. We drove back to the cabin and decided to get our stuff packed up and just drive home at 11pm. The lady was suppose to call me 1st thing Sunday morning and I'm still waiting! This place is a joke and should be inspected and shut down!

  • Stayed February 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank SGDboston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bryanlewis5, Manager at Casey's Cabins, responded to this review, June 7, 2013
Thank you for the details of your stay with Casey's Cabins. We are very sorry to hear of your bad experiences with our cabins! I assure you, ownership has heard your concerns and new management is in place.

My wife and I have taken the time to listen to your concerns. In a very short time, we have dealt with many issues left by previous management teams. First and foremost, we addressed the cleanliness of each of the units. Plumbing and other maintenance has been addressed as well. General upkeep of each unit is continuing to be addressed. While not complete, we are making substantial progress and are closer to where we want to be every day.

The bottom line is that your message has been heard and steps are being taken to correct the various issues that have been pointed out on TripAdvisor. Unfortunately, many of these issues are not of a nature that can be immediately rectified. However, each and every one of these issues is being addressed as quickly as possible. If you are willing to contact the new management team of Leticia and Bryan Lewis, we are more than happy to show you exactly how we intend on bringing an expected level of quality, both in product AND service back to Casey's Midtown Cabins.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

43 reviews from our community

Traveler rating
    14
    9
    11
    2
    7
See reviews for
9
10
5
1
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed February 16, 2013

I have a family trip to Ruidoso every year And decided to stay there this weekend. NEVER again will I do that. Cabin rooms were very old, it was cold all night, rooms need to be upgraded, water froze and have a poor heating system. They moved us to a bigger cabin....thought it was better until their plumbing broke. Toilets would not flush. People were complaining. Service would not help us, they also said "they couldn't do anything about that" it got to the point where we had to leave at 11 at night because we had to go somewhere else just to use the bathroom. So much for staying the last night we had paid already. They ruined the weekend family trip. They need to be inspected because these cabins really shouldn't be opened. This was my experience at this place. Do NOT stay here. The only thing good about it is location.

  • Stayed February 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Kmgriffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bryanlewis5, Manager at Casey's Cabins, responded to this review, June 7, 2013
Thank you for the details of your stay with Casey's Cabins. We are very sorry to hear of your bad experiences with our cabins! I assure you, ownership has heard your concerns and new management is in place.

My wife and I have taken the time to listen to your concerns. In a very short time, we have dealt with many issues left by previous management teams. First and foremost, we addressed the cleanliness of each of the units. Plumbing and other maintenance has been addressed as well. General upkeep of each unit is continuing to be addressed. While not complete, we are making substantial progress and are closer to where we want to be every day.

The bottom line is that your message has been heard and steps are being taken to correct the various issues that have been pointed out on TripAdvisor. Unfortunately, many of these issues are not of a nature that can be immediately rectified. However, each and every one of these issues is being addressed as quickly as possible. If you are willing to contact the new management team of Leticia and Bryan Lewis, we are more than happy to show you exactly how we intend on bringing an expected level of quality, both in product AND service back to Casey's Midtown Cabins.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Ruidoso hotels

Ruidoso, New Mexico, United States
1 review
4 of 5 bubbles Reviewed January 6, 2013

older cabins, kinda fun to stay in, new management friendly and helpful, very affordable Deer come up to the yards, park like atmosphere, Grills available even in winter if you want.River running below.

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bill K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Key West, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed December 9, 2012

Cabins are in an excellent location. We were not pleased with the cleanliness of the room or the inoperable toilet(we were given a plunger to help the problem).Safety concerns including multiple extension cords, old wall heaters, and random people yelling behind the cabin. Recieved a refund for the second night and found somewhere else to stay.

  • Stayed December 2012
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jlvfg46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso
Level Contributor
105 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed October 15, 2012

I am from El Paso & have stayed here 3 times now over the years. The location is almost perfect; on the main strip next to everything. The cabins are very clean, but not fancy. The hot water & heating have always been better than adequet. The owners live there and are always friendly & accessable. I think the prices are quite fair for what you get. Not an upscale place by any means, but a good spot to stay. I would say you can't go wrong here.

Room Tip: ..ask for one on the river,,but not all that important
See more room tips
  • Stayed October 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
7 reviews
5 of 5 bubbles Reviewed January 8, 2012

We arrived the week before Christmas and had a wonderful family vacation. Perfect location to walk to shops and eat. It was in the 20's most night and the cabin stayed nice and warm. Loved the fireplace. Having a kitchen was really nice. Yes the cabins are rustic but that's why we stayed in a cabin and not in a hotel. Would we stay there again, YES! We have already made reservations for next year.

  • Stayed December 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AggieMom003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 bubbles Reviewed January 1, 2011

Showers would not work, water just trickled in both cabins... old rustic cheap good location

  • Stayed January 2011
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank bnt2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casey's Cabins

Property: Casey's Cabins
Address: 2640 Sudderth Dr, Ruidoso, NM 88345-6301
Location: United States > New Mexico > Ruidoso
Hotel Style:
Ranked #23 of 35 Specialty Lodging in Ruidoso
Number of rooms: 17
Also Known As:
Casey`s Cabins Hotel Ruidoso

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