What was planned to be a fun family getaway, turned out to be a nightmare! 1st off we get in our cabin and its leaning really bad. Extension cords everywhere door knob missing from the front door, very cold because the heaters are really old and it didn't help that there are holes in the floor and styrofoam for windows! Too make it worse we didn't have hot water and our electricity went out at midnight for an hour and half. My father in law had to go find the breaker to get back on. Mind you this is with 3 month old twins so they needed heat. The next day around 10 am the manager comes finally and thinks we are messing with him! He gets us in a larger cabin for our families to share but we end having to pay more money. :(. We move to that cabin and we thought it was better but then the toilet is not working! We call management and she says the maintenance should be there soon. Well 3 hrs later and several phone calls made she gives my brother in law a key to #17 (where we were before) to go retrieve a plunger. That doesn't work so we call her again and now she's not answering so we had to call from one of our other cells, and guess what, this time she answers! She never tried getting back to us instead she was avoiding us. In this larger cabin there are 12 of us total with one bathroom which doesn't work! Finally I had it beside 10 pm comes around and my 10 yr old daughter and I had to drive all the way to the Ramada to use the restroom. We drove back to the cabin and decided to get our stuff packed up and just drive home at 11pm. The lady was suppose to call me 1st thing Sunday morning and I'm still waiting! This place is a joke and should be inspected and shut down!
- Also Known As:
- Casey`s Cabins Hotel Ruidoso