The boyfriend and I drove up to Ruidoso last minute and figured we would find a place when we arrived. It was snowing horribly so the first vacancy sign we saw we took advantage of; wish we wouldn't of.
1. The firewood was so far from the cabin it took us 45 mins to find it, retrieve it and bring it back to the cabin. We never did get a good fire going since the wood we found (not sure if it actually belonged to WP), was too wet.
2. At 2:30am the fire alarm started beeping loudly every 30 seconds (yes I timed it I was so irritated), due to a low battery. This continued throughout the night and was miraculously gone by morning.
3. I got up in the middle of the night due to the fire alarm and almost stepped on a black widow on the bathroom floor while barefoot.
4. Upon daylight inspection of the sheets in our bedroom, we realized they were NOT CLEAN and were covered in either dog hair, or someone with a lot of body hair had slept in them previously.
5. The "sponge" to clean the dishes with (which I can only assume the "house keeper" uses as well), was horribly old and covered in hair. I refused to touch it.
6. Upon further inspection of the whole cabin after finding the sheets in such a state, I found a HUGE cob web in the corner, lots of hairs in the bathroom that were not ours and unclean glasses in the cabinets that smelled of mildew.
On top of that awful experience, when I politely attempted to tell the owner (I assume she was anyway), about all of the issues we experienced, she interrupted me, and ASSURED me the sheets were clean because she "knows her girls changed them. If there were hairs on them, they must have been stuck there from the dryer." When I tried to explain to her that there was NO WAY these sheets were cleaned, she continued to interrupt me until I finally gave up. I was so baffled I forgot to even complain about the fire alarm. As I descended the steps to leave feeling pretty upset, she then tried to accuse my BF and I of having more than one key because "she had given us one key when we originally reserved the room, and another when we came to claim the room." This was not the case however, and I spent another 5 minutes arguing with her about the whereabouts of said key.
Overall I was shocked at the appearance of this place, the cleanliness which was non-existent, and then the way I was treated upon leaving. I assure you I was not rude to this woman; as a fellow business owner, I simply wanted to express my concerns about our cabin to her so she could fix them for the next guest. I would assume that did not happen.
- Official Description (provided by the hotel):
- Ruidoso New Mexico's Favorite Cabin Rentals Located in the Upper Canyon of Ruidoso in the tall Ponderosa Pine trees. Pet Friendly - King Beds - Hot Tubs - Whirlpools - Fireplaces - Ski Packages - Best Rates in Ruidoso. ... more less
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- Also Known As:
- Whispering Pine Cabins Hotel Ruidoso