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All reviews tamales best westerns ceiling fan breakfast room large room very nice hotel yogurt comfortable beds free breakfast great place to stay visit ruidoso pool and hot tub would stay here again hot breakfast enjoyed our stay new mexico short drive
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Reviewed October 11, 2017

Rooms are filthy but staff are great. I have never been to this little town and was so excited. We got to BW a day earlier than our reservation so we were offered a suite. Due to our early arrival we took it. We were told there was a small stain by the couch, we said no problem. When we got to the room there were stains from the door to the window. There room got worse from there. We were told the entire hotel would be getting new carpet the week of 10/7/17. That wouldn't address the window treatments that were torn. The old dirty furniture. I am not sure I would give this BW another chance but he staff were so great I would consider it.

  • Stayed: October 2017, traveled with friends
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Review collected in partnership with Best Western
Thank charlottewU9956SK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this reviewResponded October 13, 2017

Thank you for your review. We appreciate your feedback. I am a little confused though! Our hotel just got brand new furniture, new art work, new lighting and recently had new window treatments done (all within the past 2 years). We are working on getting the carpet throughout the hotel replaced at this time. I apologize that you felt the hotel wasn't clean and these items weren't up to par. We do pride ourselves in our cleanliness and upkeep of the property.

Holly Bailey
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2017 via mobile

If your planning on staying near Historic Lincoln this is a good option. It is close, about 1/2 hour drive and offers a clean comfortable room. The doors are hollow so there is a bit of sound travel in the halls, but overall quite. The staff is pleasant and they offer a complimentary breakfast.

Stayed: October 2017, traveled as a couple
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this reviewResponded December 30, 2017

Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay!

Holly Bailey
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2017

Horribly overpriced for the condition of the room and overall building safety and security. I would not recommend this hotel to anyone as when we notified the front desk of the issues & problems, they insisted it was our fault for not leaving the room for the entire day so they could fix the problems. The problems included torn & worn carpet to the point it became a tripping hazard, door to room would not close on its own, broken grout in the bathroom & laying all around, carpet installed in front of the refrigerator so it was very difficult to open & close, outside/side door to building was unlocked all day & all night, sliding doors between rooms of suite all had handles on one side making it almost impossible to open from inside the second room. Overall, VERY disappointed in the quality, cleanliness, security & price of this hotel.

  • Stayed: October 2017, traveled with family
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Review collected in partnership with Best Western
Thank daanap90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this reviewResponded October 10, 2017

Thank you for your review. The only issues brought to our attention the morning of check out, was that your son was dissatisfied with the fact that the door wouldn't close on its own and that there were not handles on the inside of the sliding doors. While I understand both were inconvenient, both were a quick fix which certainly wouldn't have taken all day. The additional issues were never brought forward until a later email received by management; which was again after check out. During our courtesy call back (the call we make to see how everything was in the room) there was nothing reported. We didn't get a response to the email we send to our guests staying over asking if they need anything additional. While it was never stated that it was the guests "fault" we did let them know if they had let us know about the two issues reported, we would have gotten them immediately fixed (which was done as soon as the room was vacated). We are replacing the carpet throughout the entire hotel and already have maintenance checking on the other issues mentioned after departure.

We apologize you didn't enjoy your stay with us.

Holly Bailey
Senior Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2017

The hotel met our expectations, nice spacious room, clean, lots of plug for electronics. Breakfast was the BW standard prepared by a nice staff person. The staff was friendly and helpful. We were there on weekdays in the early fall, the off season, and felt the hotel was a good value.

  • Stayed: September 2017, traveled with family
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Review collected in partnership with Best Western
Thank Carol S W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this reviewResponded October 8, 2017

Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay with us!

Holly Bailey
Senior Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2017

Upon arrival we were greeted with a warm smile and delicious cookies! Our room was spacious and comfortable. We would recommend staying at this property - we try to plan our travel to be able to stay overnight at this BW plus!

  • Stayed: October 2017, traveled as a couple
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Review collected in partnership with Best Western
Thank Jerome D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this reviewResponded October 8, 2017

Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay with us! We look forward to seeing you again!

Holly Bailey
Senior Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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