Our family travels to Ruidoso every year to visit family. By far, this has been the worst hotel stay. Thinking if we chose a hotel a month in advance, we would get a great view of the mountains. Wrong! Our view was the top of the building on the 2nd floor. The bathroom would not shut, the bathroom tile was damaged and the garbage disposal was broke. Moreover, someone charged over $40 of bar drinks to the room on 7/3rd. We checked in on 7/4th and the hotel charged us for it! We disputed this along with other charges at check-out. The lady working said she could not remove the charges because she did not know how! We asked for the manager and she told us "he doesn't know anything and can't help you" so, we would have to wait till Monday to have it corrected. Until then, we have not been charged, received an email receipt or been contacted by the hotel management.
This is shameful. We paid over $250 a night for this hotel. It is not worth it.
Our room smelled of animals and my son is allergenic. We immediately asked to switch rooms, but we told no. The hotel is completely booked through Monday, but "if a room comes open we will change your room". This did not happen.
On Sunday morning, half the hotel was gone and we could not change rooms. On Monday morning, the kitchen staff told us only 15 people were in the hotel. This completely infuriates me. We were unable to cancel our hotel reservations to change hotels due to the cancellation policy. We would lose over $800 just to cancel.
Please hire competent people to work at your front desk. Also, a family needs more than 1 bar of soap, 1 shampoo and 1 conditioner.
We will never stay at this hotel again. Our family who live in Ruidoso were stunned to say the least.
- Official Description (provided by the hotel):
- The MCM Elegante Lodge and Resort is your ultimate retreat for family vacations and couples getaways. Most suites include Jacuzzi tubs for two, cozy patios, gas fireplaces, kitchenettes, spectacular views and a full hot complimentary breakfast on us. The MCM Elegante Lodge and Resort is surrounded by the Links at Sierra Blanca, a links style golf course open to the public. The MCM Elegante Lodge and Resort features a large lodge-style lobby, indoor pool and hot tub, fitness room, cocktail lounge and gift shop. There's also a large outdoor patio with a fire pit, two fireplaces and barbeque grills. Views include lush golf greens and 12,003 ft. Sierra Blanca Mountain. ... more less
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- Also Known As:
- The Lodge At Sierra Blanca Hotel Ruidoso
- Hotel At Sierra Blanca
- At Sierra Blanca Ruidoso