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“After many years the Lodge is in need of a thorough shake-up”

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MCM Elegante Lodge & Resort
Ranked #6 of 23 Hotels in Ruidoso
New Mexico
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“After many years the Lodge is in need of a thorough shake-up”
Reviewed December 31, 2013

I have stayed at The Lodge many times over the past 8 years. In all that time I have been at least, 'satisfied' with the quality of the facility - not so this time. The room in which we stayed was in need of repair and maintenance - although it was clean, the alarm clock didn't work (it was reported to the front desk but not acted on), the wood trim is badly worn around the sink, there is an upholstered chair the room that needs either being turfed our or reupholstering - it is worn out, the upholstery stained and legs simply beaten up with age and use. The sofa is headed in that same direction and will arrive there soon. The sheets and bed coverings are neat, clean and well taken care of. The bathroom was spotless. The room is very noisy, if you do decide to stay here ensure you have a room on the top floor ONLY - the floors act like sounding boards and they 'boom' with overhead footsteps. The heater cycling on and off was very loud - you wake each and every time it cycles on and then wait in the quiet knowing you'll be only be awakened when it cycles on again.
There is a breakfast served each morning - it is, however, not good; there was a long line-up for the made to order omelets, etc (which may have been the better choice, because the sausages, scrambled eggs and potatoes were all cold on the steam table and very hard to get at - awkward placement. There was no place to sit once we had got our plates - all the tables were filled - we ended up taking the food to the lobby to eat. There was an odd mix of metal knives and plastic forks - had the dishwasher broken?
I used the fitness room which has only a few very well used and limited-weight free weights, the water bottle was empty and the door was jammed into the 'open' position with a towel (allowing anyone to enter - even children)
Front desk staff are friendly and knowledgeable. There is a unique water jug close to the front lobby filled with ice water and slices of cucumber - unusual but VERY good.
All the negative concerns can be taken care of by having Lodge personnel assigned to monitor the condition of the furniture, the safety of the fitness room, the serving of food, etc. These are not insurmountable problems and I hope The Lodge will come back to its earlier high quality status.

Room Tip: top floor only - best not overlooking the parking lot
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vittorio_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LodgeAtSierraBlanca, General Manager at MCM Elegante Lodge & Resort, responded to this review, January 13, 2014
Thank you for the review of your recent stay. I notice that you stayed during a very busy holiday period, which explains the line for breakfast omelets and limited places to sit. We have 64 seats in our breakfast area but during heavy (family) holidays, it can be a short wait. I'm glad to note you mentioned the cleanliness and friendly staff. You'll be glad to hear that we have been approved for some new in room furniture in the near future. Please come back and see us in the spring or summer!
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321 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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English first
Level Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 29, 2013

Recommend this place. Good pricing for the quality of amenities and room. Out of downtown Ruidoso traffic and close to skiing. Resort quality at hotel pricing when we stayed. Its on a nice golf course, however we stayed after summer season and right at the start of ski season

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank srvtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LodgeAtSierraBlanca, General Manager at MCM Elegante Lodge & Resort, responded to this review, January 13, 2014
Thanks for the review and your personal recommendation. We're glad you enjoyed your stay!
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Albuquerque, New Mexico
Level Contributor
4 reviews
4 hotel reviews
Reviewed November 18, 2013

We won a free night's stay and enjoyed the whole experience. Had a great view of Sierra Blanca. Didn't have enough time to use the pool and hot tub but it looked really nice. The included breakfast was a big plus too. The omelets were delicious.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank motels4sleeping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LodgeAtSierraBlanca, General Manager at MCM Elegante Lodge & Resort, responded to this review, January 13, 2014
Thanks for your review. We are glad that you enjoyed your breakfast and the view at the Lodge. Come visit again soon.
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Alamogordo, New Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 18, 2013

We just spent the weekend there, and I was very pleased with everything. We had a King Suite and loved it. The only complaint was from my daughter. She got the sofa sleeper and she said it was very uncomfortable. She only weighs 95 lbs. and she said she could feel every bar under the mattress. The 2nd night, she slept on the sofa and said it was much better. Perhaps some extra blankes and pillows so we wont have to take them off of the sleeper. But she had her own blanket so that wasn't a problem. We LOVED the tub. And it was so nice having a full sized, stocked kitchen. The rooms were very warm and cozy. And we specially enjoyed the fireplace. Would've like a better view, but we could see Sierra Blanca from our room so no biggie. :) I am hoping we come again, cus I really loved it here and we would definately stay again. The breakfast was good too. I just wish there had snow! That would've been perfect.

Room Tip: If you're going to be there more than a night or 2, go for the suite.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debbie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LodgeAtSierraBlanca, General Manager at MCM Elegante Lodge & Resort, responded to this review, January 13, 2014
Thank you for the review. We are glad you enjoyed your stay and the large Jacuzzi tub in your room. Many of our rooms are equipped with these large tubs. Sofa sleepers in general aren't the most comfortable but we see you made the best of it! Come stay again soon.
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Fountain Hills, Arizona
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 17, 2013 via mobile

I just spent the weekend at The Lodge and really enjoyed my stay. It was an accident, the original hotel I was going to stay at had facility problems and moved us here. I am so glad they did.

The rooms were spacious, comfortable, well lit, and comfortable. The beds were very comfortable, though I didn't care for the pillows. The room had a fridge and microwave, but it didn't end there. In the drawers of the little wet bar area were a small bottle of dish soap, pot holders, and a roll of paper towels.

My only issue really with room was the tub/shower. It looked like the tub had some textured safety spots for the shower, but the tub buttom was extremely slippery. With plenty of hand rails it wasn't a big deal, but it was a surprise.

The morning breakfast buffet was acceptable. The scrambled eggs were good, but the sausage was over cooked, the hash browns were sticky, and the waffles were limp. The pancakes looked good and my daughter liked them. The orange juice was good too, but I went for the sweet iced tea.

Overall I was favorably impressed by the place and look forward to the opportunity to return. Next time I'm going to try and get one of the rooms with the balcony that looks out towards Sierra Blanca.

Stayed November 2013, traveled with family
Helpful?
1 Thank gsyoungblood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LodgeAtSierraBlanca, General Manager at MCM Elegante Lodge & Resort, responded to this review, January 13, 2014
Thank you for the review. We are glad you found our hotel and stayed with us. Our breakfast is prepared fresh daily, sorry to hear your's wasn't up to par. We hope you come stay again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas, United States
2 reviews
Reviewed November 12, 2013

Stayed for a overnight visit. Front desk clerk was friendly and we had a great hot breakfast in the morning. Stayed in a king studio with a fireplace and whirlpool bath. Very clean. It was great for an escape for my husband and myself. Nice walking path out behind the golf course.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 6puente6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LodgeAtSierraBlanca, General Manager at MCM Elegante Lodge & Resort, responded to this review, January 13, 2014
Thank you for the review. We are glad you enjoyed your stay in the king studio suite. It's one of our most popular rooms. Glad to see you took advantage of the 3 mile paved walking trail surrounding the hotel and the Links golf course!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 29, 2013 via mobile

Hotel is slightly dated but is clean and most of the staff is friendly. It is nestled in the mist of the Links golf course and offers discounts. The location is very convenient and I highly recommend the hotel. Stop in and talk to Alfredo in the morning. He makes a great omelet.

Stayed October 2013
Helpful?
1 Thank Ltlrufo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LodgeAtSierraBlanca, General Manager at MCM Elegante Lodge & Resort, responded to this review, October 31, 2013
Thank you for your review and the great comments about our breakfast and staff. We hope you can visit again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MCM Elegante Lodge & Resort

Property: MCM Elegante Lodge & Resort
Address: 107 Sierra Blanca Dr, Ruidoso, NM 88345-5503 (Formerly The Lodge at Sierra Blanca)
Phone Number:
Location: United States > New Mexico > Ruidoso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 23 Hotels in Ruidoso
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — MCM Elegante Lodge & Resort 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
The MCM Elegante Lodge and Resort is your ultimate retreat for family vacations and couples getaways. Most suites include Jacuzzi tubs for two, cozy patios, gas fireplaces, kitchenettes, spectacular views and a full hot complimentary breakfast on us. The MCM Elegante Lodge and Resort is surrounded by the Links at Sierra Blanca, a links style golf course open to the public. The MCM Elegante Lodge and Resort features a large lodge-style lobby, indoor pool and hot tub, fitness room, cocktail lounge and gift shop. There's also a large outdoor patio with a fire pit. Views include lush golf greens and 12,003 ft. Sierra Blanca Mountain. ... more   less 
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Also Known As:
The Lodge At Sierra Blanca Hotel Ruidoso
Hotel At Sierra Blanca
At Sierra Blanca Ruidoso

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