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“A very enjoyable stay”

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MCM Elegante Lodge & Resort
Ranked #6 of 23 Hotels in Ruidoso
Belen, New Mexico
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“A very enjoyable stay”
4 of 5 bubbles Reviewed February 13, 2012

We decided on Thursday to travel to Ruidoso on Friday. I called The Lodge at Sierra Blanca and they had plenty of availability to accommodate our last minute travel plans.
The Lodge was easy to find and was beautiful on the outside, with a surrounding golf course. The resort is also located next to the convention center.
Our room was nice and clean. There were signs of some wear but definately not a show stopper. The beds are comfortable and we had a great view of the back patio and golf course. At night a fire would be built in the middle of the courtyard so we had that as our nighttime view.
The hotel offers a complimentary cooked to order breakfast (very similar to the Embassy Suites breakfast) and the dining area has large pictureesque windows to view the golf course and the mountains.
The indoor pool / hot tub area was clean with large windows / doors to view the back patio / mountains while you are swimming or sitting in the hot tub. The ceiling in the pool room had some bubbles in, which could mean some damage at some time, but i didn't see how it affected the pool - at this time. The paint job in that room was not great, but again, didn't affect our stay or what I thought overall of the property.
This is not a large property (3 floors) and is well maintained. The resort does not have a restaurant but is also not far from dining establishments.
Plenty of deer spotted near the resort - very enjoyable to watch wildlife in their natural habitat.
If I had to say anything negative about this establishment is that not all of the front desk staff were friendly. It is something that stood out, but it wouldn't prevent me from staying here again.

Room Tip: Ask for a room on the back side of the property. a better view than the front, which would be the p...
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank NMBelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LodgeAtSierraBlanca, General Manager at MCM Elegante Lodge & Resort, responded to this review, March 21, 2012
Thank you for your comments and in-depth review. We are happy to report that we're currently performing upgrades to the pool and spa area, including repainting.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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317 reviews from our community

Traveler rating
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    20
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Las Cruces, New Mexico
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 27, 2012

We come to Ruidoso every winter and stay here every time. A bit on the pricy side but we get what we pay for. Breakfast is outstanding.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KD29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed January 1, 2012

While I can't agree with some of The Lodge's positioning as a "luxury" property, the rooms are very nice, clean and well maintained (especially considering that Ruidoso is at heart a ski town). The beds/bedding were very good, and the public areas are very ample and nicely appointed. I found the staff to be relatively friendly and responsive. The setting is very nice and set back from the road.

The indoor pool is adequate, with a very large hot tub/pool.

Opportunities:
-The hotel is stick (wood) construction, so you can hear people walking above.
-Poor quality terry
-The complimentary breakfast offers hot items, but the quality was poor- rubber eggs, sausage that didn't seem to be 100% meat, and tasteless, under-cooked hashbrowns. On the positive side, the breakfast staff was very friendly and attentive.
-Bar services are very limited, starting around 5 and closing at 9 (even on a full house).
-Poor in-room lighting. Our room appeared to be missing at least one light fixture.

All hotels have areas for improvement, but I found this property to be an excellent choice choice and would return again.

Room Tip: Suites have central air while standard rooms have window units. Suites also have kitchen facilities...
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JSRDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
2 reviews
4 of 5 bubbles Reviewed December 28, 2011

Not sure what others expect out of this hotel, but all the staff is friendly, the Lodge is beautiful and set in a beautiful surrounding. Any small issues we have are resolved immediately. It may be a little farther than you want to stay from downtown, but it is worth it. We stay comfortably, but don't spend all day in our rooms. This is an active community and we get out and enjoy it. Breakfast buffet is a bonus, except when they don't have the omlette station open. We will stay again. Would like to see another option then the pull out sofa, or maybe a new mattress for them.

Room Tip: If anyone is planning on sleeping on the sofa bed, be sure they are the little ones that can handle...
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odessa, Texas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed November 27, 2011

I purchased (2) two night package through Groupon. Looking at their website and reading some of the reviews, I was leery of staying, but was a great deal through Groupon..So I booked the rooms. I wanted to check with the General Manager about some of the negative comments I had read, but in 3 weeks of leaving messages, never heard back from him. We arrived to be greeted to a friendly receptionist, but it went downhill from there. For that size of an establishment, there were only (2) baggage carts, the business center was merely a table with a slow computer right next to the entrance. Our stay was in late November, so every time the doors opened a cold blast of cold air would filter in. For whatever reason, all weekend we attempted to reach the front desk by selecting "0" but could never be connected. We actually called the direct number and finally was answered. We requested extra towels and a blanket, the receptionist simply said she couldn't bring them up, that she was the only one available. We had to get out of bed and get them ourselves. Our rooms were never cleaned, not even the trash was emptied. After I asked at check out why this may have happened the manager in charge said that they do not make beds if there are items on the bed. That the staff did not want to be responsible for moving things. Simply Ludacris. Now, let's talk about that famous breakfast. (1st morning) The fruit was frozen - the kind you get from a package, Pancakes were cold - also the frozen kind. The biscuits came out of the microwave, I saw her touch them with her hand and say "Yea they're warm, after on my plate discovered they were still cold and partially frozen in the middle. Out of O.J. AND no bacon or yogurt. After asking if I could get an omelet, the cook told me that the main boss told him not to make them, because if he would do it for one then he would have to make them for others. (2nd morning) Not any better. Got there at 8:25ish No fruit, No Yogurt, Hashbrown were cold, pancakes were overcooked from the microwave and sausage was tough and over cooked. This breakfast was awful, the manager was talking to the cook and said "Well I can run to the store and pick up some yogurt if you think it would help" REALLY! I mean the management knows that they are completely booked weekend in advance, why not prepare for it.- It's not like all of a sudden they discovered that the hotel is completely booked. Very frustrating and disappointed as this trip was a gift to my family. If it weren't for the other activities like shopping, horseback riding in the snow and the scenery, this would have been an absolutely horrible experience. I'd like to add that the scenery from our room was nice, the salsa at breakfast was good (just wished we had something to put it on.), the fireplace seating area in the lobby was nice, the Tia Chi class we took was fun and basically that was it. Will not stay there again and will not be recommending it to anyone else. I left a message at check out with the manager to have the general manager call me. We'll see if I get a call.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MommaChuga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, TX
Level Contributor
192 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
3 of 5 bubbles Reviewed November 20, 2011

My husband & I recently stayed at The Lodge in a king suite which consisted of 2 rooms (living area & kitchenette) and bedroom plus adjacent bath. It was definitely one of the smallest, most cramped spaces we've stayed in that qualifies as a 2 room suite. There was a clearance of perhaps 6 inches between the end of the king bed and the chest on which the bedroom tv was located. There was perhaps 18 inches from the side of the bed to the window on the exterior wall. There was room, however, for a luggage stand to be placed in one corner for a large suitcase. Although there WERE 2 TV'S in the suite, neither were flat screens but rather the old cathode tube tv's. The sound was incredibly poor on the tv in the living area and we had to turn the sound on the tv in the bedroom up just to hear the tv in the living area!
The bathroom consists of a small area with a hot tub/combination shower plus the toilet with the very small lavatory immediately outside the bathroom. There were NO towel racks in the small lavatory area, so one had to place the handtowel on the small lavatory counter. (It would be so simple just to add a towel rack!). The shower was a hot tub combo. If someone in your party has difficulty climbing into a hot tub, this is not the place for you as there is no other accommodation (at least in the king suite). I suggest you call and make specific inquiries about the tub/shower arrangement in a room you are interested in booking if this is a concern.

The furniture had not been dusted and was visibly dirty in addition to the kitchen floor appearing to be dirty. Housekeeping is an issue.

I noticed in a 2009 review that someone commented that the SPA in the pool area was down for maintenance. Well in November 2011, it's down again for maintenance and remained that way during our 2 day stay. The area was blocked off with yellow barrier tape.

The view of the mountains and the golf course outside our windows was beautiful. The front desk clerk had gone to the effort to assign us a room on the upper level with a view as per our request.

Overall the decor is very dark. The sofa is dark brown adding to the suite's darkness and the only accompanying side chair was orange with very worn upholstery.

When we requested extra pillows (the pillows on the bed were pretty flat) and an extra blanket, the front desk clerk brought them right away. Although she had limited assistance, she was very nice and accommodating.

The free breakfast buffet was acceptable with the cook-to- order eggs, by far the best, although the chef needs more help. Apparently, he had the responsibility of keeping all the food on the steam table also supplied. The bacon was cold, unless you happened to be there when he took the new pan out to replace the empty pan and the hash browns were always cold. The steam table simply was not keeping food warm. There was an attendant in the main dining area, cleaning off tables so that there were tables for the newly arriving guests to sit down. The view from the dining room of the gold course was very attractive.

Hopefully, when we return to Ruidiso, we can find another place that does not have as many problems.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Zell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marquette, Michigan
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed November 20, 2011

Great service, clean and comfy. Nice pool and hot tub. Would stay again.
Free cookies and lemonade, beautiful cozy lobby.
Great $6 top shelf martini.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank macnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MCM Elegante Lodge & Resort

Property: MCM Elegante Lodge & Resort
Address: 107 Sierra Blanca Dr, Ruidoso, NM 88345-5503 (Formerly The Lodge at Sierra Blanca)
Phone Number:
Location: United States > New Mexico > Ruidoso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 23 Hotels in Ruidoso
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — MCM Elegante Lodge & Resort 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
The MCM Elegante Lodge and Resort is your ultimate retreat for family vacations and couples getaways. Most suites include Jacuzzi tubs for two, cozy patios, gas fireplaces, kitchenettes, spectacular views and a full hot complimentary breakfast on us. The MCM Elegante Lodge and Resort is surrounded by the Links at Sierra Blanca, a links style golf course open to the public. The MCM Elegante Lodge and Resort features a large lodge-style lobby, indoor pool and hot tub, fitness room, cocktail lounge and gift shop. There's also a large outdoor patio with a fire pit. Views include lush golf greens and 12,003 ft. Sierra Blanca Mountain. ... more   less 
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Also Known As:
The Lodge At Sierra Blanca Hotel Ruidoso
Hotel At Sierra Blanca
At Sierra Blanca Ruidoso

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