We spent the last few years and this Christmas at this place. Although we've had problems in the past, this time was absolutely the last time. We were treated poorly, belittled and insulted when we called the office to report a lack of hot water. On one occasion, although they advertise WiFi, we were unable to connect to the internet. The previous time we visited we had trouble filling up the Jacuzzi, as the hot water runs out not even half way through filling up the tub. It occurred again on this last visit. They responded with a flippant, rude, sarcastic attitude. Needless to say, it took over two hours to get hot water in the Jacuzzi. The water heater is too small for the size of the Jacuzzi. In addition, they never apologized, but rather argued with us every time we spoke with them.
In addition, because the outdoor grill was wet and dirty, we had to use the indoor grill. The indoor grill, which is a monstrocity, is an industrial size appliance that does not belong in a building this size and it was filthy. However, because the outdoor grill was wet and also dirty, we had to use the indoor grill. It smoked us out of the cabin. We had no choice but to open the doors and air out the cabin. There are numerous problems with this place, not to mention the argumentative attitude of the owners. I cannot possibly list all the problems this place has. They have no idea how to take care of their facilities, customers or resolve problems. To add fuel to the fire, they charged us $800 for two nights and it was a terrible experience.
- Also Known As:
- Alto Hombre Gordito Hotel Ruidoso
- Alto Hombre Gordito Ruidoso