I took a church group to Roswell for a conference and we stayed in the Rodeway because of the price and because it was close to the location of our conference. Here are the things that we encountered:
On check-in, they had me in a pet room. The lady at the desk caught it and switched my room, without being asked, which I appreciated. Unfortunately, she switched me to a room that was already occupied. I walked in on a mess a realized quickly that the mess belonged to the occupant, so I went back to the front desk.
She apologized and put us in another room. The new room was a little cleaner and unoccupied, but had a strange odor. There were hairs in the bathroom. The first night the sink plunger got stuck closed and there was not a maintenance staff to fix it, so the front desk person pried it open with a screwdriver and left the screwdriver stuck in there so that we could use the sink for the night until the maintenance staff came in to fix it properly.
On the final day, our group checked out at breakfast and went to the final proceedings of the conference. The hotel staff charged one of our senior adults an extra day, stating that they left there bags in the room until 2:00PM. She has a gas receipt for Cline's Corners around 3:00PM, so she could not have possibly been there at the time that they said. However, they refused to believe her and would not talk to me about the situation when I called on her behalf as she sat in my office crying. She is on a fixed income and could not afford to cover an extra night stay. The situation was her word against theirs and they refused to budge. She is currently fighting the charge through the bank.
I am embarrassed that I suggested we stay at this hotel and will never make this mistake again.
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- Also Known As:
- Ramada Limited Roswell
- Ramada Roswell
- Roswell Ramada