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“A very nice stay again” 5 of 5 stars
Review of BEST WESTERN Sally Port Inn & Suites

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BEST WESTERN Sally Port Inn & Suites
3.0 of 5 Hotel   |   2000 North Main Street, Roswell, NM 88201   |  
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Ranked #10 of 22 Hotels in Roswell
Georgia
Level Contributor
51 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“A very nice stay again”
5 of 5 stars Reviewed August 12, 2014

In spite of the fact that the electricity freaked out for an hour or two we were very happy with our stay. The staff had an electrician come quickly. The room is very large and nice. Our's faced the golf course in the back and even though it was 109 degrees outside and the sun pounding the building the a/c was plenty strong enough. Breakfast is quite a good value for this type of property, with sausage and ham in addition to eggs and typical breakfast food. Front desk staff and food area staff are quite nice and helpful. Bed was good. We'll definitely stay here again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank rpaulm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review, August 13, 2014
We so appreciate your comments and look forward to your next stay with us. We strive to make every guest feel special. I will pass your comments on to the staff, I know it will make them continue to give best service possible. Happy Travels!
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388 reviews from our community

Traveler rating
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    134
    63
    39
    14
See reviews for
162
95
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52
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed August 12, 2014

This is our second time to stay at this hotel and the staff makes us feel like we are at home. The hotel is clean and comfortable. They have a restaurant and lounge on the property so after a long day of travel you don't have to go anywhere else.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank 148margief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review, August 13, 2014
We are so glad that you enjoyed our property. We look forward to your next stay. We endeavor to make every stay a wonderful one. I will pass on your comments to the staff. Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Espanola, New Mexico
Level Contributor
5 reviews
5 of 5 stars Reviewed August 11, 2014

I have read some iffy reviews for this hotel, but it completely exceeded our expectations! They offer some excellent deals on booking sites. The room was very large (2 extremely comfortable queen beds, fridge, microwave, etc) and the property itself was well kept and quiet. Great wi-fi, soft pillows, excellent a/c... just a few cons: A funny humming noise in the bathroom, but easy to overlook, and the paint on the spa was peeling a little bit. Wow, for the price we got for 2 nights, we were so pleased! Check in was the easiest and friendliest we'd ever experienced, and the free breakfast was exceptional! Quite the smorgasboard to choose from, and kudos to the very friendly breakfast attendant. Also, on other sites, I have seen the manager actually comment to and address the issues people have had with this place... and it shows! You can tell they are trying very hard to earn and keep a good reputation. We didn't even mind the stairs (only 2 floors to the place, come on!) If you have a lot of luggage, just request a downstairs room :) If we're ever looking to stay in alien territory again, this will definitely be the place we book... thanks!

Room Tip: no elevator, plan according :)
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Candice W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review, August 12, 2014
We greatly appreaciate your comments and are glad you had a wonderful stay. We are constantly working to make our property a place that everyone has the kind of stay that you had. We look forward to you coming to Alien town again and enjoying our hospitality. Happy Travels!
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United States
1 review
5 of 5 stars Reviewed August 9, 2014

the overall experience was great, the internet and cell phone service was not available, you had to go outside to get a signal, otherwise this is a great place the staff is over the top of any place I have stayed in past 5 years.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review, August 10, 2014
We truly appreciate your comments and I will pass on you comments to the staff. WE are presently upgrading our WI FI and on your next stay will have wonderful internet connection. Happy Travels and thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Az
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed August 6, 2014

My family and I have been staying at the Sally Port Inn since I was a child, but it seems like it has slowly gone downhill. The woman at the front desk was rude to us when we checked in. The breakfast was awful. The rooms were clean, but we couldn't figure out why both of our rooms smelled like a butt. We finally narrowed it down (we think) to the central air. Every time someone uses the restroom, it fills the air with a stench. Otherwise, it has to be the filters or something. It was just really stinky.
The plus sides are the beds and the indoor pool.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank itssocasual
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review, August 7, 2014
I am happy that you decided to stay with us and am glad that you took the time to comment about your stay. I am so sorry that you had a problem with your room. I will address the issue with my staff and get this resolved right away. Your comments mean a lot to me and allow us to better our service to you and all of our guest. WE look forward to serving you again soon. Happy travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Horseshoe Bay
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 3, 2014 via mobile

A very nice hotel. We had a problem with the air conditioning. A call to the front desk got a repairman there immediately. He was unable to find the problem, so the front desk quickly upgraded us to a suite. Outstanding service from Israel Gonzalez.

Stayed July 2014, traveled as a couple
Helpful?
Thank dro1945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review, August 4, 2014
I am sorry to hear that you had a problem with the A/C. Your input is highly valued and will be taken into account. I am so glad you were able to have the issue resolved and we look forward to seeing you again soon. Happy Travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 2, 2014 via mobile

We stayed at this hotel and I was very impressed with it. Our room was very clean,the bed was very comfortable,and the staff was very friendly! We used the pool area and it was clean. The free breakfast had quite a selection and good food! If you stay in Roswell New Mexico stay here!!

Stayed July 2014
Helpful?
Thank Kara060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John B, Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review, August 4, 2014
We would like to thank you for your stay and are very glad your stay was a pleasant one. We look forward to serving you again soon. Happy travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Sally Port Inn & Suites

Property: BEST WESTERN Sally Port Inn & Suites
Address: 2000 North Main Street, Roswell, NM 88201
Phone Number:
Location: United States > New Mexico > Roswell
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Roswell
#4 Business Hotel in Roswell
#4 Romantic Hotel in Roswell
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Sally Port Inn & Suites 3*
Number of rooms: 124
Official Description (provided by the hotel):
Visit this Roswell, New Mexico hotel and enjoy contemporary accommodations conveniently located near many of Roswell's most popular attractions.The BEST WESTERN Sally Port Inn & Suites offers exemplary services and accommodations that will make guests feel right at home. Hotel guests will enjoy such elegant touches as oversized guest rooms and suites, complimentary breakfast, morning paper and cable satellite television with HBO®. Additional hotel conveniences include high-speed Internet access, indoor pool, fitness center and a hot tub/spa. With over 5,000 square feet of Banquet and Meeting space, the Sally Port Inn & Suites can accommodate functions of varied sizes.The BEST WESTERN Sally Port Inn & Suites is just ten miles from the Roswell Airport and an airport shuttle is provided. Popular Roswell attractions such as the UFO International Research Museum and the Roswell Museum and Art Center are just a few minutes away. For guests wishing to venture a little farther, this hotel's staff can assist with trips to visit the Old West at Billy the Kid Country, Living Desert State Park or the natural wonders of the world at Carlsbad Caverns.Come visit the BEST WESTERN Sally Port Inn & Suites where the attentive staff is anxious to welcome guests to the "All American City" of Roswell, New Mexico. ... more   less 
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Also Known As:
Best Western Roswell
Roswell Best Western

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