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“pleasant surprise.” 4 of 5 stars
Review of BEST WESTERN El Rancho Palacio

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BEST WESTERN El Rancho Palacio
Ranked #6 of 22 Hotels in Roswell
US
1 review
“pleasant surprise.”
4 of 5 stars Reviewed August 11, 2014

The room was well designed with high ceilings, and it was a lot nicer for the price than I had expected. The staff was alright--check in staff better then others. The check in staff said she was new so maybe more open. the others seemed a bit fixed in their worlds on automatic pilot. Breakfast was alright, what they promise and what could be expected for free.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank travelgirl636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EL_RANCHO_MANAGER, Manager at BEST WESTERN El Rancho Palacio, responded to this review, August 14, 2014
Thank you for taking the time to tell us about your stay at the BEST WESTERN El Rancho in Roswell. I am pleased to hear that our new employee is doing well and I will talk to our other staff members about your observances. Thank you for telling us where we can improve. The next time you find yourself in the Roswell area, we hope to be of service to you again in the future.
Sincerely,
Crystal Lewis
Manager
575-622-2721
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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328 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 11, 2014

This hotel is great. Friendly staff, clean room, comfortable beds. I will stay again the next time I travel through Roswell NM. It is right by a main road so you hear cars, but once in the room it was quiet. I was not bothered by adjoining guest so I assume the walls are insulated for sound or something. The mall is not far down the same road the hotel is located on. Across the road from the mall there is a Sams Club and many other stores and restaurants.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank jonaudreac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EL_RANCHO_MANAGER, Manager at BEST WESTERN El Rancho Palacio, responded to this review, August 14, 2014
Thank you for your review about your stay with us. I am glad that you found us as conveniently located and your stay comfortable and quiet. The next time you are in the Roswell area, we hope you choose to stay with us at the BEST WESTERN El Rancho again. Just call ahead and we will make sure to get you the room you like.
Sincerely,
Crystal Lewis.
Manager
575-622-2721
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, United States
1 review
5 of 5 stars Reviewed August 7, 2014

We made a quick stop in Roswell on our road trip out west. This hotel was immaculate, staff was very kind, and the hotel was very easy to find. I would most definitely recommend this to anyone passing through Alien country!

  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at BEST WESTERN El Rancho Palacio, responded to this review, August 8, 2014
Thank you for your review about your stay with us at the BEST WESTERN El Rancho in Roswell. I am pleased to hear that you found everything "just right" and I will let our staff know to keep up the good work. I hope you enjoyed your road trip. Next time you are in Roswell, let us know about your trip and if you had any sightings. We look forward to serving you again in the future.

Sincerely,
Crystal Lewis
Manager
575-622-2721
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raynham, Massachusetts
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 1, 2014

Nice motel and room. Had a room with a king bed and cathedral ceiling which made the room feel spacious. The room had a large counter outside the bathroom which was convenient. The bathroom was nicely tiled. Motel had a good breakfast. The room was quiet. Overall thought this was a good value for the price. The town of Roswell was a convenient stopping place for us on our way from Albuquerque Airport to Carlsbad Caverns which we visited first thing the next morning. Although we didn't spend much time in Roswell itself we took some pictures and got a kick out of the funky alien motif around town.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Steve124027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at BEST WESTERN El Rancho Palacio, responded to this review, August 4, 2014
Thank you for your review about your stay with us. We are pleased to hear you enjoyed your stay at the BEST WESTERN El Rancho and we look forward to serving you again in the future .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raynham, Massachusetts
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 1, 2014

Nice motel and room. Room had a king bed and a cathedral ceiling giving it a spacious feel. The large counter outside the bathroom was convenient. The bathroom was nicely tiled. The motel was quiet. Overall although this isn't a new property it was a clean large room and a good value for the price. Although we were just using this as a convenient stop-over on our way from Albuquerque Airport to Carlsbad Caverns, Roswell looked like an interesting city with its alien motif shops and restaurants.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Steve124027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at BEST WESTERN El Rancho Palacio, responded to this review, August 4, 2014
Thank you for your comments about your stay with us. You are right, we are an older property, but we work extra hard to may your rooms clean and comfortable. The next time you are in Roswell, we look forward to serving you the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 29, 2014

We were originally booked into a different hotel down the road, but decided against staying there once we saw it. We then went onto the BW El Rancho and booked 1 night there, it was approx. $60 and that included 1 night accommodation, free WiFi, free parking and breakfast. On entering the room, it was a good size and was also clean. What more could you ask from a budget motel? The location is okay as well, it's across the road from a couple of chain restaurants and about a 5 minute drive from the Intl. UFO Museum. Breakfast was a lot better than what you would expect for a budget motel. Overall, very good.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
Thank Ell14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at BEST WESTERN El Rancho Palacio, responded to this review, August 4, 2014
Thank you for your review about your stay with us. I am pleased to hear you changed your mind and decided to stay at the BEST WESTERN El Rancho last minute. Should you ever come back for a visit to the Roswell area, we look forward to serving you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kermit, Texas
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed July 29, 2014

Clean, QUIET accommodations at a remarkable price. Plus a free breakfast buffet to boot! Close to lots of different restaurants (most within walking distance) and not far from the UFO Museum. Also about an hour away from the ski resorts, casinos, and beautiful mountains of Ruidoso and Cloudcroft, NM. Come check it out!!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at BEST WESTERN El Rancho Palacio, responded to this review, August 4, 2014
Thank you for taking a moment to review your stay with us at the BEST WESTERN El Rancho. You are right, we are located near several New Mexico destinations and you could use our place as a "home base" hotel . Thank you for choosing to stay with us and we look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN El Rancho Palacio

Property: BEST WESTERN El Rancho Palacio
Address: 2205 N Main St, Roswell, NM 88201-6458
Phone Number:
Location: United States > New Mexico > Roswell
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Roswell
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN El Rancho Palacio 2.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Best Western Hotel Roswell
Roswell Best Western
Best Western Roswell

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