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“Super staff”

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Best Western El Rancho Palacio
Ranked #7 of 22 Hotels in Roswell
Hayle, United Kingdom
Level Contributor
122 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Super staff”
Reviewed April 27, 2013

Three night stay, super helpful girl on the desk opened the pool for us before the official time. The outside area could do with a bit of a clean up, eg. wash the tiles outside of the rooms, it would make a big difference to the appearance. Room was ok but the layout of the bathroom was poor. It is a small room with a large vanity reducing the space and making it a bit of a sqeeze to sit on the toilet, particularly for the more lardy of the species. The beds were comfy but seemed to have some sort of plastic cover over the mattress which made you sweaty. They used to be quite common but have largely disappeared from motels. Good breakfast and again really helpful staff. Would stay again despite the minor niggles.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Tim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at Best Western El Rancho Palacio, responded to this review, May 2, 2013
Thank you for taking the time to post a review and also offering a suggestion. We are considering options to help make our bathroom a bit more comfortable for our guests. Thank you for choosing to stay with us and we look forward to serving you again in the future.
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401 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
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English first
West Yorkshire, UK
Level Contributor
105 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed April 27, 2013

Very friendly welcome at reception. Room clean and well serviced, parking dirctly outide room door. Good wifi reception. Recommended for short stay. Great Mexican restaurant (Cerritos) next door - show room key for 10% discount.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YorksUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at Best Western El Rancho Palacio, responded to this review, May 2, 2013
Thank you for taking time out of your day to post a review about our hotel. I am pleased to hear you found your stay pleasant and comfortable. Next time you are in Roswell, come stay with us, we look forward to serving you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Mexico
Level Contributor
6 reviews
6 hotel reviews
Reviewed April 15, 2013

There are Two Good or Better BW's in Roswell - Nancy & I have stayed at BOTH. This is now our "..always stay..." , Great BW,..and $15 or more cheaper than the one we used to stay at across the street - You will NOT go wrong here!! - Cheers - Col Mac

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank colmacmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at Best Western El Rancho Palacio, responded to this review, May 2, 2013
Thank you for taking the time to post a review about our hotel, the BEST WESTERN El Rancho. It is a pleasure to serve you and we look forward to serving you next time you are in Roswell. Thank you for choosing to stay at our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Cod, MA
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 4, 2013

We stayed here for one night while passing through Roswell. Lupe at the front desk was super nice and helpful when we checked in. Our king room was on the second floor, which featured cathedral ceilings, a super comfy bed, flat screen tv and updated bathroom. There was also a vanity area and micro and mini fridge. Well located on the "main strip", easy to all amenities. Would stay here again if we ever pass through Roswell!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CapeCodChica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at Best Western El Rancho Palacio, responded to this review, May 2, 2013
Thank you for posting a review about the Best Western El Rancho. I am pleased to hear you found your stay perfect. Should you find yourself in the Roswell area again, we look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Powell, Ohio
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed March 8, 2013

I have stayed at this hotel three or four times, always found it good but the last stay was a bit of a downer. Then only room left on bottom floor was the handicap accesible room, which normally is not a problem for me. The room was fine, but it faced the main road through town and there was a significant amount of road noise. If the fan would have worked on the heating unit, that would have helped, but the "on" setting offered no difference than "auto". So, when the heat was on, the road noise wasn't so bad.

In the morning, the "breakfast attendant" was reloading the food trays which were right next to the door. The food comes in from a different room outside, so the door was left open the whole time. Temperature outside was 35º. Need I say more?

Parking is tight here, it's not a hotel you want to get to late. There are restaurants within walking distance. If you have Verizon Cell Phone, it will not work in Roswell. You can still text on the "Enhanced Network", but no telephone option.

Room Tip: If you are a light sleeper, do not take the front rooms, lots of vehicle traffic all hours of the ni...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at Best Western El Rancho Palacio, responded to this review, March 10, 2013
Thank you for taking the time to post a review. I am pleased to hear you found your room acceptable. I will let our breakfast attendant know about closing the breakfast room door, thank you for bringing that to my attention. As for Verizon, I have heard there are plans for them to add cell towers in our area in the near future. We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah, USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 18, 2013

I am traveling for work, staying in a few different hotels, for about 10 days now. This is by far the best room we've had the whole time! From the moment we walked in, Lupe smiled and was eager to help us get checked in. The room was very clean, the beds were super comfy, and the pillows are fluffy (most hotels in this price range skimp on that crucial part). WIFI was fast (12mbps down 1.4mbps up) Breakfast was delicous and presented nicely. If you're going to spend some time down here looking for aliens, you'd may as well spend you're nights in comfort!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tyler F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at Best Western El Rancho Palacio, responded to this review, March 10, 2013
Thank you for taking the time to post a review. I am pleased to hear you found your stay pleasant. I will be sure to tell Lupe to keep up the good work and we do look forward to serving you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington, New Mexico, USA
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 8, 2013

The staff were all very nice and the check in was quick. The rooms were nice, average in lay out. The beds were so comfortable that sleep came quickly. They do allow pets which is a huge bonus.
Location is great with a wonderful Mexican restaurant right next to it. The breakfast has a better variety than some we have stayed at and is good. Overall, a quiet and restful stay for a good price.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard_MNS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, Manager at Best Western El Rancho Palacio, responded to this review, March 10, 2013
Thank you for taking the time to post a review. We certainly appreciate your business. I am pleased to hear you found your stay pleasant. We look forward to serving you the next time you are in Roswell.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western El Rancho Palacio

Property: Best Western El Rancho Palacio
Address: 2205 North Main Street, Roswell, NM 88201-6458
Phone Number:
Location: United States > New Mexico > Roswell
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 22 Hotels in Roswell
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western El Rancho Palacio 2.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Best Western Hotel Roswell
Roswell Best Western
Best Western Roswell

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