We checked in mid-week after a 10-hour drive. The first thing that hit us was someone else's trash and hair behind the bathroom doors. It appeared that the area behind the doors had not been mopped for a very long time. There was also fruit loops under the air conditioning unit in the living room and trash on the floor in the bedroom. If that wasn't enough, there were bobby pins and safety pins in the bedroom nightstand drawer. I was worried what else was not clean. I went down to the front desk to complain and was told the room would be fully cleaned the next morning (there is no housekeeping staff at night). I stuffed a couple of tissues in the sheets in the morning before we left. When we got back that evening, the bathrooms had not been cleaned and the sheets had not been changed. None of the bath or kitchen essentials had been restocked and the floors had not been vacuumed. The front desk person offered to come clean the room but she was the only employee there so I declined. She noted in the computer to have the room fully cleaned. The next day the sheets were changed but the floors were still in the same condition. That evening the general manager cleaned the bathrooms herself. She gave us a $70 credit on our $550 stay. All I can say is yuck. I will never stay in this hotel again.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Orbitz, Marriott, Odigeo, Priceline and Hotwire so you can book your TownePlace Suites Roswell reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.