We were guests at this facility on June 5 & 6, 2006. The facility was nice, but our room had a very, very heavy perfumed odor. We inquired at the desk (when we could finally get someone to the desk) to see if maybe there was something in the AC filter, but were told no, it was just air freshener and that we should leave our window open. We left our window open for 3 hours, which didn't help, then left the window open and ran the AC and went out to dinner. When we returned, the odor was just as bad. We had to sleep with the window open and awakened serveral times to the noise from the traffic outside. When we inquired again at the desk (this time from our room phone, as we could not find anyone at the front desk), we were only told "we'll check into it" and no offer to change to another room or any other accomodation was made. This made for an unpleasant stay.
The second night we drove to a restaurant in town, and upon our return there was not a parking place to be had. This was about 7:30-8:00. We had to park against a curb where our car could have been hit by other traffic in the parking lot. When we entered the facility, it was obvious there was a "non guest" event of some type in the lobby, and it was obvious that all these non-guests had taken all the guest parking. Again, not a pleasant experience.
We would not stay again at the Hampton Inn in Roswell, where customer satisfaction, although the desk clerk said it was "guaranteed", is obviously not a priority. The Hampton Inn in Alamogordo was great, and they know the meaning of customer service, which was sorely lacking at your facility in Roswell.
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- Also Known As:
- Hampton Inn & Suites Roswell Hotel Roswell
- Hampton Inn And Suites Roswell
- Hampton Inn Roswell
- Hampton Inn Hotel Roswell
- Roswell Hampton Inn