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“Hilton Trip Review”

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Hilton Garden Inn Albuquerque North/Rio Rancho
Ranked #1 of 5 Hotels in Rio Rancho
Certificate of Excellence
Reviewed November 1, 2013

The staff was very courteous, especially the cleaning ladies. The hotel rooms were kept very clean, and comfortable. But the beds are really hard, and the TV isn't the best. (i.e. took forever for it to change channels, no guide)

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Jamie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra T, Director of Sales at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded November 5, 2013

We appreciate your recent post on Trip Advisor regarding our Hilton Garden Inn located in Rio Rancho, New Mexico. It is great to hear that our entire hotel staff excudes friendliness and professionalism. We are proud of our hotel and so glad you enjoyed your time with us. Please come back and see us next time you are in town.

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478 - 484 of 606 reviews

Reviewed October 31, 2013

This was a very clean hotel. Staff was very friendly, helpful and professional, spoke to you like they knew you. Check in/out was quick and easy. Good location, very clean lobby, rooms and outside area, well lite at night outside. Would highly recommend.

  • Stayed: October 2013, traveled solo
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Review collected in partnership with Hilton Garden Inn
Thank Angela T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra T, Director of Sales at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded November 1, 2013

Thank you for your recent post on tripadvisor regarding our Hilton Garden Inn in Rio Rancho, New Mexico. We appreciate your feedback especially positive ones like yours.
Please come back and see us next time you are in Rio Rancho.

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Reviewed October 29, 2013

would had giving the hotel all 10 but the 2 issues i had during my stay.. 1. original room not ready, the room was a mess beds not made, beer boxs on table and and 2. the bed was to firm to me.. and i couldn't sleep well

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with Hilton Garden Inn
Thank Antonio A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra T, Director of Sales at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded October 30, 2013

Thank you for our recent review regarding the Hilton Garden Inn Rio Rancho. We apologize for the inconvience you incurred when checking into the hotel and were sent to a dirty room.
By all means that is not normal for our hotel and are addressing the issue with our staff to ensure that does not happen again. Regarding the firmness of the bed again I must apologize perhaps you were not informed of our Garden Sleep System beds which are designed so you can adjust it to fit your personal comfort level.
It is good to hear that we did meet your expectations in other areas.
We do hope you come back and give us a try next time you are back in town.

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Reviewed October 28, 2013

Very clean rooms, friendly staff, easy check-in. I was here on business and our group used the meeting rooms for classes and meetings. The meeting rooms were large enough for our group and were clean. I will stay at this motel again whether on business or a personal stay.

  • Stayed: October 2013, traveled on business
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Thank Rhonda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra T, Director of Sales at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded October 30, 2013

Thank you for your recent post regarding our HIlton Garden Inn in Rio Rancho, New Mexico. We are glad to hear that you had a plesant experience with both our meeting and event arrangements as well as your guest room accommodations. We look forward to being of service to you for either your next business trip or leisure trip in our city.
Thank you for your positive feedback we greatly appreciate it.

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Reviewed October 24, 2013

Very clean, Very plesant staff, Made reservatins for a King room, but when needed a double, and it was not a problem, with the front desk, We have a family member in Rehablitaion in Rio Rancho, and everyweeked we go up there and will stay at the Hilton everytime

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank HelenG854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra T, Director of Sales at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded October 26, 2013

Thank you for your recent post on Trip Advisor regarding our hotel. We appreciate your positive review. We especially your loyality to our hotel and are happy to hear that you experience a good stay at our hotel everytime you stay with us.
We look forward to providing you excellent service next time you come to town.

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Reviewed October 18, 2013

I was pleased...thought it was over priced the first night and the next 2 nights were reasonable. Great gym and was very impressed when I noticed hot tube being cleaned (scrubbing) Never have seen that in years of travel.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Timothy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra T, Director of Sales at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded October 21, 2013

Thank you for your recent post regarding our hotel on Trip Advisor. We appreciate your feedback. It is good to hear that you were able to take advantage of our fitness center.
Thank you for the mention on the cleanliness of our hotel we do strive to keep everything clean and shiny.
We hope you stay with us next time you are in town.

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Reviewed October 18, 2013

Nice newer hotel & better than surrounding hotels Convenient to activities and highways Near restaurants and outdoor venues Close to balloon fairgrounds and museum Fifteen minutes to downtown Albuquerque

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra T, Director of Sales at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded October 24, 2013

Thank you for your recent post regarding the Hilton Garden Inn locaed in Rio Rancho, New Mexico. We hope you enjoyed your time in New Mexico and the beautiful balloons.
We agree with you that we are in a great location and convenient to shopping, dining and entertainment. We agree we are one of the best hotels during balloon fiesta as it is just a quick simple drive or even catch the Balloon shuttle from across the street.
We hope you stay with us on your next trip into Rio Rancho/Albuquerque.

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Additional Information about Hilton Garden Inn Albuquerque North/Rio Rancho

Address: 1771 Rio Rancho Dr SE, Rio Rancho, NM 87124-1052
Phone Number:
Location: United States > New Mexico > Rio Rancho
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Rio Rancho
Price Range: $89 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albuquerque North/Rio Rancho 3*
Number of rooms: 129
Official Description (provided by the hotel):
The Hilton Garden Inn Rio Rancho is the premier property located at the gateway to the city of vision. All of our well-appointed guest rooms feature Keurig Coffee Makers, Microwave, Refrigerators and Garden Sleep system beds. We are 25 minutes from the Albuquerque Sunport - located directly across from Intel. We are a short 5 minute drive from the Cottonwood Mall and only 10 minutes from the Balloon Fiesta Park. ... more   less 
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Also Known As:
Hilton Garden Inn Albuquerque North/Rio Rancho Hotel Rio Rancho
Hilton Rio Rancho
Rio Rancho Hilton
Hilton Garden Inn Rio Rancho

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