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“Perfect location in Rio Rancho”
Review of Quality Inn

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Quality Inn
Ranked #2 of 5 Hotels in Rio Rancho
Certificate of Excellence
Reviewed January 29, 2014

We first were booked a room on the second floor but since they didn't have an elevator we switched to the 1st floor. Rooms were on the small side but the beds and pillows were heavenly. Nice comforter to keep warm since my sister likes it cold. Adjoining doors not sound proof, we heard the tv in the next room, even the snoring. Bathroom needs updating, hard water doing an number on discoloring the tub. Bathroom was small and water pressure not great. Nice to have a small refrigerator and microwave. Hot tub was nice and pool a little cool, found out at checkout they could have turned the temp up. Breakfast was good. Close to shopping and Rio Rancho is a great place.

  • Stayed: January 2014, traveled with family
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Thank beachbabe43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron B, Manager at Quality Inn, responded to this reviewResponded May 7, 2014

Thank you for your comments. I truly appreciate your kind words about our hotel's cleanliness, Hot Breakfast and all of the amenities we have to offer. We hope to have you again at hotel, So we can make your stay even more better with all the improvements we are making in the near future.

The staff and I would like to thank you again for posting your review. With your feedback, we will pay more attention to details and make you stay more comfortable next time you stay with us.

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105 - 111 of 150 reviews

Reviewed January 6, 2014

First off the entire staff is friendly and most accommodating! Lisette in the breakfast room is awesome! The continental breakfast was really good with a variety of the normal choices but also eggs, sausage, biscuits and gravy, and a potato medley one morning.
Our room was very comfortable, the beds are perfect, WiFi worked great, pool/hot tub clean, grounds clean; however, there were a few items that needed maintenance and some additional cleaning in our room. I left my comment card addressing the issues I saw and observed in our room that need attention. I'm hoping they will be fixed upon our next visit.
We had problems with one neighbor one night with children up past midnight playing video games. I called the front desk and the situation was immediately corrected.

  • Stayed: January 2014, traveled with family
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1  Thank NMRawker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron B, Manager at Quality Inn, responded to this reviewResponded January 18, 2014

Thank you for your comments. I truly appreciate your kind words about our hotel's Hot Breakfast and all of the amenities we have to offer. I apologize for certain things you encountered in your room and assuring you that it will be taken care of the next time you visit us. Also I am holding a staff meeting to address issue that needs extra attention. We hope to have you again at hotel, So we can make your stay even more better with all the improvements we are making in the near future.

The staff and I would like to thank you again for posting your review. With your feedback, we will pay more attention to details and make you stay more comfortable next time you stay with us.

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Reviewed December 17, 2013

We just returned to our home in Fla. from a 10 day stay at your above facility and we must say, that your front desk staff, especially Caroline was excellent, the breakfast was great as was Lisseth, the dinning staff representative, as was housekeeping Martha. Your beds were so comfortable and the pillow were the best we've ever had, in fact my wife brought her own body pillow as she requires a good pillow and never needed it as your pillows were superb. When we revisit the area again your Comfort Inn will be our place to stay.
Thank you,
Ron Boyd

  • Stayed: December 2013, traveled with family
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Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron B, Manager at Quality Inn, responded to this reviewResponded January 18, 2014

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us how we are doing our job and the impact that it has on our guest experience. We try to provide a "home away from home" experience for all of our guests. It sounds like we were able to do just that for you, and we are truly honored for your recognition. I will personally thank all the staff member that made your stay as comfortable as possible.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to have you again in near future.

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Reviewed December 16, 2013

The Comfort in is in a great location for us. The front desk staff goes out of its way to be helpful. Lisette in the breakfast room is a gem. She's warm, friendly, and helpful. Our room was spotless and had all the amenities we needed. We appreciated the addition of the laundry facilities and luxury bedding.

Room Tip: There is no elevator to the 2nd floor. Book a first floor room, if you have mobility challenges. B
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  • Stayed: December 2013, traveled with family
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Thank Jane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron B, Manager at Quality Inn, responded to this reviewResponded January 18, 2014

Thank you for your comments. I truly appreciate your kind words about our hotel's Breakfast personal and all of the amenities we have to offer. We hope to have you again at hotel, So we can make your stay even more better with all the improvements we are making in the near future.

The staff and I would like to thank you again for posting your review. With your feedback, we will make you stay more comfortable next time you stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2013

This place was really nice and reasonable in price. The property is showing a little age with scratches here and there on walls and doors but it was super clean, smelled fresh, had great hot food for breakfast, fast internet, and big screen TV. Of course you stay for the sleep and the bed was really comfortable with new linens and many pillows of varying softness. In addition, the staff was quite friendly and helpful which always adds to the quality of the visit. However, the crown jewel for this property is the free adjacent fitness center with full service exercise activities. That is hard to beat during the holiday when you are on the road. In summary, Comfort Inn and Tripadvisor came through again!

Room Tip: Be sure to take your exercise gear to take advantage of the wonderful fitness center next door that...
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  • Stayed: December 2013, traveled with family
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Thank Bill D47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron B, Manager at Quality Inn, responded to this reviewResponded January 18, 2014

I received a copy of your review, and wanted to thank you for such positive feedback. We are so pleased to hear that our staff was accommodating and pleasant. I am glad you enjoyed the fitness center next door to us . We strive to make each guest that stay with us feels like they are part of our extended family. Thank you again for sharing your review with us and to all the other guest who are looking to stay with us and experience the same kind of quality family time. We look forward to seeing you again, should your travels bring you back to our area.

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Reviewed November 13, 2013

Our stay was made more pleasurable due to the staff, in particular Caroline. She spontaneously saved us $$ by giving us the extended stay rate, something the internet did not do. I would not have known about it, so hats off to her! The room was clean, comfortable and large enough. I like having a refrigerator and a microwave in the room, which is standard. I thought the pool was rather cold, so did not use it. When I mentioned the temperature to Caroline, she offered to have it increased, but I declined as my schedule was not going to permit enough use to justify the increase. There was a variety of breakfast food choices and the ones we ate were good. The breakfast area was clean and well maintained. Overall, this motel is significantly better since the remodel, both in comfort and in staff. We will definitely stay here on our return.

  • Stayed: November 2013, traveled with family
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Thank tom a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron B, General Manager at Quality Inn, responded to this reviewResponded November 23, 2013

Thank you very much for all your wonderful comments! We greatly appreciates it, it is also great to hear that you enjoyed our hot breakfast and all the other amenities and also that staff is doing all right things. I will personally thank Caroline on your behalf and appreciate his excellent services she provides to all our guest.

We hope to see you soon back at the Comfort Inn Rio Rancho!

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Reviewed October 31, 2013

Clean rooms, friendly service.....convenient to dining (an Applebys and Dion's(?) across parking lot)....decent breakfast......Rates high for VERY generic room/hotel, compounded by City/State(?) 12-13% taxes.....

Room Tip: Free passes to large gym in same parking lot, not a tiny room with a treadmill and a bowflex....The...
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  • Stayed: October 2013, traveled as a couple
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Thank Rick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron B, General Manager at Quality Inn, responded to this reviewResponded November 23, 2013

Thank you for your recent review of your stay. We try to provide a excellent experience for all of our guests. Our hotel is committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us how we are doing our job and the impact that it has on our guest experience. We try to provide a excellent experience for all of our guests. It sounds like we tried to do just that for you, and we apologize that rates seems a little high on busy weekend but we hope you try us again and see what we can do for you in future.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to have you again in near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Address: 4081 High Resort Blvd SE, Rio Rancho, NM 87124-5906 (Formerly Comfort Inn Rio Rancho)
Phone Number:
Location: United States > New Mexico > Rio Rancho
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Rio Rancho
Price Range: $75 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Comfort Inn Rio Rancho
Rio Rancho Comfort Inn

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