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“Very friendly and competent staff” 5 of 5 bubbles
Review of Extended Stay America - Albuquerque - Rio Rancho

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Extended Stay America - Albuquerque - Rio Rancho
Ranked #3 of 5 Hotels in Rio Rancho
Chicago, Illinois
1 review
“Very friendly and competent staff”
5 of 5 bubbles Reviewed May 25, 2012

The staff went to great lengths to ensure my comfortable stay.
Views from the east-facing room were superb.
During my stay, some of the front desk and maintenance team displayed a professional attitude I would have expected at a much more expensive hotel.
The location is good for any one wanting to celebrate the Balloon Fiesta.

Room Tip: East side has mountain view and bright morning light.
See more room tips
  • Stayed October 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bbrauss, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review, October 17, 2012
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest’s stay totally enjoyable, and our greatest rewards are validation that we’ve done just that. As a member of the Extended Stay Hotels family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate... We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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112 reviews from our community

Traveler rating
    45
    27
    12
    12
    16
See reviews for
31
22
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24
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Western USA
Level Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed January 7, 2012

My wife and I stayed here over New Year's 2011, 2012 because we were visiting family in the area. The rates were decent. The room was clean and the hotel was quiet, all the things important to me and my wife.

The front door is locked at 10PM and you have to call to get in, which I would expect in a owner/operator motel who is asleep, but not in a hotel like this. We were also told that the exterior doors were broken and that we would need to call every time we wanted to come or go after hours. That was a little bit of an inconvenience, but not that big of a deal.

This is a hotel designed for long term residents, not a typical nightly guest like we were so it had plates, pots and pans, etc in the rooms. We didn't use any of that, but it was there which was Ok.

Overall, this was what we needed it to be, a clean, quiet, safe place to sleep for a couple of nights.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JRC417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bbrauss, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review, October 22, 2012
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest’s stay totally enjoyable, and our greatest rewards are validation that we’ve done just that. As a member of the Extended Stay Hotels family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate... We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Idaho
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed October 9, 2011

We were put in a smoking room when nonsmoking was requested during reservation and check in. The room smelled like stale cigs and dirty feet. At midnight we were able to move to a nonsmoking. Bathroom was ok.

  • Stayed October 2011
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank kns_rn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Rio Rancho hotels

Rio Rancho, New Mexico
Level Contributor
5 reviews
5 of 5 bubbles Reviewed September 20, 2011

Good rates, helpful, courteous, knowledgeable employees (and these are hard to find in New Mexico)
and good location.

  • Stayed July 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jo c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bbrauss, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review, October 22, 2012
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest’s stay totally enjoyable, and our greatest rewards are validation that we’ve done just that. As a member of the Extended Stay Hotels family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate... We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hurst, TX
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed July 22, 2011

If you're using hotels.com to book this place, beware. The description says that this hotel has a bar, which is not true. They also don't state on the property description that there is a $4.99 charge for wi-fi. That's not a huge deal, but it may have affected my decision had I known ahead of time. The room was adequate, and the value was pretty good, though. Just don't expect much in the way of amenities or modern furnishings.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank bbcorno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon Coast
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 22, 2011

We stay here for 7-10 days every year when we visit family & friends. This place is clean, quiet, well-maintained, friendly, and it's convenient to our family.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kbtravels43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bbrauss, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review, October 22, 2012
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest’s stay totally enjoyable, and our greatest rewards are validation that we’ve done just that. As a member of the Extended Stay Hotels family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate... We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gallup, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 26, 2011

I enjoyed the hotel. Lily, our check-in person, was supremely nice. The hotel was adequately cleaned as was the room. I noted what everyone else wrote, and was prepared for the worst, but it was surprisingly not as bad as I had imagined. They even had a mini-breakfast: bagels, muffins, o.j., coffee, tea, with condiments to match, for free.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Saranfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Albuquerque - Rio Rancho

Property: Extended Stay America - Albuquerque - Rio Rancho
Address: 2608 The American Road NW, Rio Rancho, NM 87124
Phone Number:
Location: United States > New Mexico > Rio Rancho
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Rio Rancho
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Albuquerque - Rio Rancho 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Extended Stay Rio Rancho
Rio Rancho Extended Stay

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