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“The truth is in the middle”
Review of Hidden Springs Inn

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Hidden Springs Inn
Ranked #1 of 2 Reserve B&B and Inns
New Mexico
Level 5 Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“The truth is in the middle”
Reviewed November 21, 2011

You check in at the Adobe restaurant - had go in the side door - the front door was locked although people were eating there - took over 1/2 hour to check in with lots of apologies about the computer and several telephone calls were made. Finally got checked in and went to the room that the check-in person couldn't find (there are only 6 rooms) but, despite that we finally found the room (to be fair, this was the front desk person's first day on the job and she was trying very hard to get things right) - comfortable but aged - clean but needed to be 'perked' up. One dim reading lamp for 2 beds. Unscented soaps and shampoos - nice touch. Water pressure was good. Security lock (the kind that rotates out from the frame to meet with a stud on the door was broken and fell off. Not to worry - there's not likely a lot of B&E in Reserve. Room was quiet but cold and the heater is noisy - we turned it off and doubled up the duvets - great! The second 'B' in 'B&B' usually means 'Breakfast' but at Hidden Springs you'll need to pay - although there is a 10% discount for people using the first 'B" (Bed). The meal was good (try the pastries!) and the restaurant is heated by wood stoves and there is a solar photo-voltaic bank on the roof of the motel. Would I stay here again? - If I needed to stay in Reserve, I would.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Vittorio_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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30 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Any
English first
Tucson, AZ
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 13, 2011

We've stayed over on our Memorial Day bike trip for several years. Consistently a peaceful environment. They're very accommodating to your needs.

Room Tip: A larger suite is available.
See more room tips
  • Stayed May 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Tucson_AZCyclegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidelberg
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 7, 2011

OK, so it's not very luxurious. But that's not what we were looking for. We trusted our luck to find somewhere on the highway and came across the Hidden Inn, where we were given a fantastic dinner with the best mashed potato I've ever eaten. We were dying for a drink and were presented with mein host's private bottle of champagne! The bedrooms are perfectly ok and there's really not much of a view (parking lot). Next morning we had lovely homebaked muffins for breakfast and set off to the village of Reserve. It was different and special and very personal. Thanks!

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank natashantwalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
Reviewed March 13, 2011

We walked in the door and what a supprise sooooo.... cute and antique, CLEAN. Felt like home. The comforter was like down, the sheets had a fresh scent as if they blew in the wind all day. Great restraunt and people. The soap provided is all natural, YOU FEEL clean when your bath is over. ACCOMMIDATING, coffee and sweet rolls in the room
Great place to rest after a long day out in the woods.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caveroller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wyomingmama, Owner at Hidden Springs Inn, responded to this review, March 27, 2011
Thank you so much for your positive feedback! Guests such are yourself make all of our extensive efforts worthwhile. Please, please come visit us anytime!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed November 10, 2010

I had two people who didn't know each other recommend this place to me and they were right. It's fantastic. The rooms are great, nothing fancy, but you have a nice porch and horses in a pasture right next door. The best thing is the cafe. You know it's good because all the locals go there. The biscuits and green chili gravy is one of the best breakfasts I've ever had. If you sit at the counter, you'll see a parade of fresh baked goods coming out of the kitchen.
Also, they don't mention it, but they have wifi.

  • Stayed October 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JollyVinzant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wyomingmama, Owner at Hidden Springs Inn, responded to this review, March 27, 2011
Thank you for appreciating our unique quaintness for what it is. We are grateful it when the joy that we feel for what we do shines through and our guests "get it". Your positive response as well as your visit with us is was a blessing. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
Level 4 Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed November 14, 2009

My wife and I spent two nights here as our base for exploring the Gila National Forest.
Since we usually just sleep and wash up in motels on our trips, we are primarily concerned with 1) A comfortable bed, and 2) A clean, quiet room. Fancy furnishings and 'extras' don't mean much.
The Hidden Springs Inn was a huge disappointment in both considerations.
First, the bed was likely the most uncomfortable bed we've slept in in a long time. It was harder than a rock (at home we have an extra-firm mattress!). It was like trying to sleep on a board. Terrible.
Second, the hotel cleanliness is very questionable. The bed linens were not changed for the second night's stay. We could easily tell this as one of the pillow covers had a large hole ripped in it - and it was still there, hole and all, on our second night.
Not only that, but the towels and washcloths from the first night were *picked up off the floor* where we had left them in the morning and just hung on the shower curtain rod to dry for our use again the second day! Yuck.
And to top it all off, the toilet ran all night. Jiggling the handle did not help - the toilet plumbing had obviously been in disrepair for a long time. I had to turn off the toilet valve to quiet it down.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank zzyzxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiddenspringsinn, Owner at Hidden Springs Inn, responded to this review, August 3, 2010
As an extremely customer service oriented establishment, we feel very sorry that this customer decided to NOT notify us personally that they were displeased with the service. It is our policy that we have a 100% satisfaction guarantee, because we desire you to be happy with your stay with us.
Another point if interest-this particular guest alludes to the fact that they are a frequent traveler that stays in motels. If that is INDEED the case, they would be familiar with the practice that, no matter how expensive, exclusive or uppity the lodging, sheets are not changed in a room with the same guest staying multiple nights. It is true! In addition to that, for the past 10 years, we have signs in the room that state the fact that unless a guest requests, the sheets will not be changed for your multiple night stay!
I find it a heartbreaking testimony of humanity that rather than letting the management know of dissatisfaction, gaugeing their response and THEN writing a negative reveiw based on the level of service, this sad individual spent their time taking pictures of holes in pillowcases, and using pictures of our inn off of our VERY OWN WEBSITE to try & deride us, without ever giving The Hidden Springs Inn a chance to address these issues! Yes, sad, and a little suspect.
We at The Hidden Springs Inn value kind, loving, caring humans who desire to help us be the best we can, and will allow us to bend over backwards for them if their stay is any shade less than great!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reserve, New Mexico
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 2, 2008

We just returned from a few days at the Hidden Springs Inn. The inn has several charming and interesting rooms- we stayed in the "Americana Room." The inn was recently renovated- wood floors, tile, and a modern bathroom make for very comfortable surroundings. The ceiling fan was wonderful!

In addition, the inn is next door to and affiliated with a fabulous bakery/cafe with a wide variety of vegetarian and non-vegetarian dishes. The service was excellent at both the inn and cafe. I recommend this inn to anyone who is bored with the usual hotel/motel options and who is seeking out a quality lodging experience.

  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank jclaire_98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hidden Springs Inn

Property: Hidden Springs Inn
Address: Box 2-8 HC 62, Reserve, NM 87830-9701
Location: United States > New Mexico > Reserve
Amenities:
Kitchenette Restaurant
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Reserve
Number of rooms: 13

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