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“worth the money to not save money” 2 of 5 bubbles
Review of Super 8 Portales

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Super 8 Portales
Ranked #1 of 4 Hotels in Portales
Sedgwick
1 review
“worth the money to not save money”
2 of 5 bubbles Reviewed July 5, 2013

We were disappointed when we left our room to get breakfast (as was offered at check in and on the sign outside) only to find two types of cereal and no milk, orange and apple juice, hot water and coffee. Breakfast? We had to stop somewhere to get food which ended up costing us the same as we would have spent had we stayed next door at the Holiday Inn Express. However, it took more time to load and unload our vehicle. When we returned to our room to finish packing, our key no longer worked and we had to visit the front desk to get them to reactivate our key.

  • Stayed June 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Super 8

Helpful?
Thank Jesse T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, General Manager at Super 8 Portales, responded to this review, July 26, 2013
Thank you for taking the time to submit your review of your recent stay at our hotel. We serve breakfast from 6am-9am at our hotel (as indicated on the sign at the front desk ). We try to make it routine to mention this at checkin, as well as the check out time (11am).

I apologize if there was a miscommunication on our part as to our breakfast hours. It also sounds as if you may have returned to pack after our check out time, and that is why your keys didn't work. (They are programmed to deactivate at checkout time on your departure date.)

We sincerely value your feedback, and we look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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141 reviews from our community

Traveler rating
    34
    46
    41
    16
    4
See reviews for
61
16
19
34
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Albuquerque
1 review
3 of 5 bubbles Reviewed June 13, 2013

I paid a lot of a room that was oversized. They had no other rooms so I had to stay in what they called a suite.

For Portales NM it was VERY PRICEY

  • Stayed June 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
Review collected in partnership with Super 8

Helpful?
Thank Cindy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, General Manager at Super 8 Portales, responded to this review, June 17, 2013
Thank you for taking the time to share your review regarding your recent stay at our hotel. I do apologize for not having the room type of your choice available at the time of your stay. June has proven to be a very busy month for all of the hotels in our area. We encourage you to make reservations in advance whenever necesssary . I would like to extend an invitation to stay with us again. Please contact our hotel directly to make a reservation when you are in our area again. We look forward to the opportunity to provide you with the perfect stay on your next visit. Thank you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaumont
1 review
3 of 5 bubbles Reviewed May 14, 2013

I would have preferred that the outside doors would have had security locks employed, and my room door did have a security bar on the door. The hotel is ok.

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Super 8

Helpful?
Thank Starla G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, General Manager at Super 8 Portales, responded to this review, June 8, 2013
Thank you for taking the time to share the details regarding your stay at our hotel. We are very pleased that your stay was enjoyable, and appreciate your feedback regarding the exterior door locks. We are actually in the process of having all of our exterior doors and exterior door locks replaced. The process seems to be a bit lengthier than we had hoped it would be, but I assure you that we have contracted a company who has ordered our new doors and equipment, and will soon have them installed. As always, the safety of our guests is one of our top priorities. Thank you for allowing us to add you to our growing list of much-valued guest. We truly appreciate you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Portales

Property: Super 8 Portales
Address: 1805 W 2nd St, Portales, NM 88130-9364
Phone Number:
Location: United States > New Mexico > Portales
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Portales
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Portales 2*
Number of rooms: 45
Official Description (provided by the hotel):
Recently Completely Renovated and Conveniently Located near Eastern New Mexico University and within a Short Distance of Several Fine Restaurants. ... more   less 
Reservation Options:
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Also Known As:
Super Eight Portales
Portales Super Eight
Portales Super 8

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