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“Customer Service is Excellent”
Review of KOA Las Vegas

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KOA Las Vegas
Reviewed October 3, 2012

It was our first full day out on a 3 month trip and one of our three slide would not retract. Since there is no full-time RV repair shop in Las Vegas, the owner and staff help us manually retract the slide so that we could get to an RV shop. They were wonderful. The place is clean, and everyone is very friendly. We plan to stay there on our way back home.

  • Stayed: September 2012, traveled as a couple
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Thank Mary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33 - 38 of 38 reviews

Reviewed July 25, 2012

We live in SE New Mexico and often take our Airstream around the state. This trip we chose KOA. We can not say enough nice things about the owner and how they treat guests and how nice the property is kept. We had a small issue with electric hook up and it was resolved immediately. The grounds pretty and it is great to see trees and sites that are not to crowded. Often you are back to back for privacy. The public areas such as bathrooms are spotless. The owners, Debby and Denny are interesting to talk with and willing to help with anything. Would definately recommend to other RV people.

Room Tip: We did call ahead and speak with the owners to get a site with trees. They are also helpful for Fam...
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  • Stayed: July 2012, traveled as a couple
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Thank Sewbusy65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2012

I am writing a response to the Bed Bug review. I am one of the owners of the Las Vegas New Mexico and, as has much of the country, had problems with bed bugs. We tried so many remedies and finally KOA Corporate came up with a solution and the problem has been nonexistent for at least a year now. We have had no complaints and keep our facilities immaculate and never wanted the problem for these people and are astonished at their review. We refunded all of their money and paid for their hotel (Holiday Inn Express) bill which was extensive. We apologized profusely and I am sorry for not going out but I was alone (my husband was having a sleep study that night) and could not do it on my own. We had never had any problems with the Loft that they stayed in (just our cabins but not any more) and again, I apologized wholeheartedly. Please come and try our cabins or Loft and you will be pleasantly greeted and love the experience. Debby Matthews/Las Vegas New Mexico KOA

  • Stayed: March 2012, traveled solo
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1  Thank djm8906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2011

We booked the loft, apartment unit. Does not sleep 12 like website states. Looks amazing from the outside and is cute inside, however we were infested with BED BUGS from them. The owner apoligized and said she would refund the money, however, stayed in her own unit and did not offer any help or even come out to apologize in person. I had to pack up my family, 8 of us, and rent another room putting us out even more money. Had to spend tons of money on the cleaning of our stuff and ensuring that we dont get bugs in our home. DO NOT Stay here AT ALL!!!!!!! BED BUGS ARE NOT CHEAP, BUT THE KOA CAMP IS!!!!!!!!!!

  • Stayed: May 2011, traveled with family
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2  Thank gidgemouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2009

A couple of hunting buddies and I stayed at the KOA, Las Vegas on a recent hunt. The lady who took the reservation (Debby) was a pleasure to work and very helpful. We stayed at one of the Camping Cabins although they do have trailer sites. The cabin was just what we were looking for; something nearby the hunting area, clean and comfortable. We arrived after the office closed but a couple of workers stopped by to check in on us and to see if we needed anything. The cabin contained three beds; one bunk and a full. You need to bring your linen but we brought our sleeping bags instead. There was enough room to bring in our Labradors with their kennels, too. The front path was shoveled to permit easier access and the heater was on upon our arrival. The restrooms were clean and warm with lots of hot water. During the night, we didn't hear the distant highway but did hear the coyotes in the forest. Our stay was short but next year when we hunt in the area, we will stay there again.

  • Stayed: December 2009, traveled with friends
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Thank Escopeton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2011
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  • Stayed: October 2010, traveled as a couple
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Thank mitziblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about KOA Las Vegas

Address: Hrc 31, PO Box 16, Las Vegas, NM 87701
Location: United States > New Mexico > Las Vegas
Hotel Style:
Ranked #2 of 5 Specialty Lodging in Las Vegas
Number of rooms: 5

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