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Best Western Plus Montezuma Inn & Suites
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Reviews (433)
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All reviewsbest westernsnew mexicosoupbusiness centerfitness centerfitness roomvery nice hotelbed and pillowsbath towelsindoor pooli highly recommend this hotelnice breakfastthe staff was greatchecking outeggsnight's sleepfront desk staff
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373 - 378 of 433 reviews
Reviewed August 11, 2012

We hit the Best Western after a 5 day camping trip. Betty made us feel like royalty, recommended a good place to eat and gave us directions, supplied us with a few things we lost or forgot, and was just a very gracious host. We had a lot of luggage to haul in and were grateful for luggage carts and an elevator. The rooms were super clean, spacious and comfortable. The staff was extraordinarily helpful and pleasant. When I asked about a laundry room, a staff member didn't just tell me where it was, but walked me to it. Every time I met a staff member in passing I was greeted with a smile and an offer of assistance. I was pleasantly surprised at how very quiet it was. The breakfast spread was awesome. We thoroughly enjoyed the hot tub and pool, but the main reason we will return is because they made us feel like family. It was a wonderful experience and I wouldn't stay anyplace else. Tonjia Rolan, Clovis NM

  • Stayed: August 2012, traveled with family
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Thank Tonjia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012

This place was wonderful considering you are in the middle of nowhere. The only reason I did not give it a 5 star was because you can hear everything going on in the hallway. It is like there is no door. Other than that, the staff was AWESOME (especially the kid with the glasses) and the beds were very good. The pool definately needed some work...very cloudy, but overall a great place to stay.

Stayed: August 2012, traveled with family
Thank theluckeone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2012

This hotel is a fine place to stay. It does need a little extra cleaning and upgrades in the hotel and rooms -- just to update things (i.e. new carpeting, gum turned black on elevator floor, etc.) We liked that they had a soup supper. It was a nice touch. There was even a little bit left when we showed up. Breakfast was nice with the extras like waffles, biscuits and gravy, potatoes, eggs, sausage, along with normal continental breakfast foods. The food attendant in the morning was not very observant when the breakfast food ran out or was cold. She didn't replenish the food quickly at all, and I wasn't even that late eating it. The front desk staff person actually had to help out. They also had a makeup wipe in the bathroom. That was a nice "extra" as well.

  • Stayed: July 2012, traveled with family
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Thank KurlyQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2012

We stayed here on our way home from Colorado and were absolutely thrilled with our experience. Our room was clean and spacious, and even though the hotel was almost sold out, it was extremely quiet. In fact, this is probably the only hotel we've ever stayed in where we did not hear any other guests around us or in the hallway. It was wonderful! Breakfast was great, and the staff were very friendly. We don't pass through this part of the country very often, but if we do again, we will definitely stay here.

  • Stayed: July 2012, traveled with family
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Thank Arlo89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2012

We stayed here on our way to Colorado to visit family.....the hotel was well run with very helpful staff. The rooms were very nice and included a microwave oven and small fridge along with the usual coffeemaker. Beds were very comfortable and bathrooms roomy In the morning, they offer a full hot breakfast with eggs, sausages & waffles plus hot soup in the afternoon --- a very nice touch! Overall, we enjoyed staying here and would again if in the area:)!

  • Stayed: July 2012, traveled as a couple
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Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 11, 2012

Thank you for your review and comments regarding our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

We appreciate your loyalty!

Sincerely,

Betty Eddleman
Front Desk Supervisor

Best Western Plus Montezuma Inn & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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