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“The Comforts of Home Away From Home”

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Comfort Suites University
Ranked #23 of 34 Hotels in Las Cruces
Reviewed May 15, 2013

We arrived to find a nice, clean, parking area, foyer, and lobby. The front desk attendant was helpful and courteous. The room was well laid out, everything you would expect at the Comfort Suites... Mini-fridge, microwave, coffee pot, flat screen TV, sofa bed, etc. It was nice to have a work desk along with a table and chairs; plenty of seating at this inn! The only two minor notes of disappointment were the shower drain, which seemed to be close to getting stopped up, and the mattress pad, which was too small for the queen size mattress, (my wife's side of the bed was fully covered, but my side was only half covered), I think it was a full size mattress pad atop a queen size bed. In any case these are just minor issues. Breakfast was nice; it included bacon, eggs, sausage links, potatoes, waffles (plain and blueberry), yogurt, cereal, oatmeal, donuts, muffins, toast, fruit, juice, coffee, and milk... If you're in the area and need a clean, comfy, affordable place to hang your hat for the night, this place would do nicely!

  • Stayed: May 2013, traveled with family
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2  Thank tedandmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites University, responded to this reviewResponded May 23, 2013

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We can assure you we have taken care of the shower drain and the mattress pad.
We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Ayde Martinez
General Manager

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Reviews (119)
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88 - 94 of 119 reviews

Reviewed May 8, 2013

Stopping for the night on our way from Texas to Arizona, our stay began with a friendly smile by Cindy, and only got better from there. Our reservation was confirmed, our room on the third floor was ready, very clean and well stocked with hotel provided amenities. Cindy provided information regarding Internet log on, pool hours, breakfast time and local restaurant discounts without being asked, eliminating the need for us to have to call down later.
The room was clean, the bathroom well lit, plenty of towels, full rolls of toilet paper and tissue, a flat screen TV with a laminated page of channel information. The bedding was clean and crisp .... very comfortable with plenty of pillows. One thing we noticed and appreciated, was light switches with little night lights built in .... an excellent way to find our way to the bathroom during the night if necessary :-)
Breakfast was well stocked with egg and cheese omelets, sausage patties as well as waffles, breads, cereals, juices and on and on . . . a selection that I think would please all guests.
A great location, just a couple miles from the intersection of Interstates 10 and 25 ... so easy access to north, east and west locations at a lower cost than El Paso hotels right off I 10.
Friendly professional staff that genuinely seem to appreciate guests, clean, quiet, less expensive than many, with great breakfast offerings make this location our new favorite when traveling between Texas and Arizona.

Room Tip: Rooms on the back side of the hotel, away from the street will be quieter.
  • Stayed: May 2013, traveled as a couple
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1  Thank DesertBoomers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites University, responded to this reviewResponded May 23, 2013

Thank You for your feedback.It is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
We hope to see you again soon!

Sincerely,
Ayde Martinez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2013

We stop here every time we come through Las Cruces. It's always clean, neat and the rooms and service are always great. It doesn't matter who is on the front desk, they are always friendly, helpful and very professional.
Breakfast is good and the coffee in room and at breakfast is delicious.

Want to thank them for all their help and great service.

Keep it up, we and everyone else really appreciate finding a clean, friendly place to stay.

Room Tip: Every room we've had in the last 5 years has been good.
  • Stayed: May 2013, traveled with family
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1  Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites University, responded to this reviewResponded May 23, 2013

Thank you very much we appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
Ayde Martinez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2013

The place is very clean, staff is more than nice and breakfast area and food is very good. Front desk girl is wonderful. Came to visit my brother& the location of this hotel is wonderful, acrossthe street from NMSU. I am telling all who I know that this is the place to stay

Room Tip: Location is wonderfuol
  • Stayed: March 2013, traveled solo
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1  Thank JuddW_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites University, responded to this reviewResponded April 5, 2013

We appreciate the feedback and we are so glad you enjoyed our facilities. We look forward to having you stay with us again when in Las Cruces.
Best Regards, Ayde Martinez GM

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Reviewed March 23, 2013

This is our 2nd year staying at this hotel. The staff are always friendly and the hotel is always clean. Breakfast is great, coffee 24 hours nice pool. We visit our grandkids in Las Cruces and they love coming to swim with us. I would highly recommend this hotel to people staying in the area.

  • Stayed: March 2013, traveled with family
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2  Thank 9,230,829,101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites University, responded to this reviewResponded March 28, 2013

Thank you so much for your feedback. I am so glad to hear you enjoyed your stay with us. We look forward to serving you again. Best Regards, Ayde Martinez General Manager

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Reviewed March 19, 2013

Arrived early. Was surprised with early check in. Room was on third floor. Was presented very well. Very clean and orderly. Was very spacious with fridge, micro wave, coffee maker, fold out couch, very comfortable bed. Noise was acceptable considering location. Several food options close by. Breakfast option was as expected and very well done. Price was quite high but sometimes you get what you pay. Staff was extreamly nice and friendly. Breafast attendant was very helpful with directions.

  • Stayed: March 2013, traveled solo
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1  Thank Becca A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites University, responded to this reviewResponded March 20, 2013

Thank you for your feedback! We are glad to hear you had a great stay with us. Hope to see you soon.

Ayde Martinez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

The Comfort Suites in Las Cruces, NM 'University' was very good except for the 'breakfast'. The person who was 'in charge' was not happy to be there and she certainly wasn't interested in making our breakfast more enjoyable. The only thing she was interested in was rushing us out because after all if WAS past 9:00 AM. There was NOTHING with protein and very little that was healthy (no oatmeal; no peanut butter; and only blueberry waffle mixture). There were no cups out for the juice and the coffee had run out; so no coffee with breakfast...good thing I brought my own!
Linda Bryant

  • Stayed: March 2013, traveled with family
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Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites University, responded to this reviewResponded March 19, 2013

Thank you for the feedback, we appreciate hearing from our guests. We strive to meet our guests’ expectations and will share your concerns with our team. Thank you, Ayde Martinez General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites University

Address: 2101 S Triviz Dr, Las Cruces, NM 88001-5884
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Las Cruces
Price Range: $68 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites University 2*
Number of rooms: 61
Reservation Options:
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Also Known As:
Comfort Suites Las Cruces
Las Cruces Comfort Suites

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