My wife and her sis-in-law stayed here 1/31-2/1/13. The staff were very friendly and did all they could to make the stay comfortable, but the property had too many problems that can only be solved by a total workover/remodel. Rooms were not clean: dirty carpets, dirty showers. The heat/air conditioner cycled from heat to cool without any change in setting. Carpet in one room had serious trip-hazard carpet seams. Some lamps didn't work. TV in my wife's room didn't work. Phone had problems. The staff had them move to different rooms the second night, but it wasn't any better. Not clean. Neither room phone worked for the wake-up call. My wife overheard the maintenance man tell the clerk about the heat/cool problem-he acted surprised when he told her. I did a very critical response to the company's post-stay survey, and received a very nice, apologetic response from the local manager. She said the place is scheduled for major work this summer (2013). The reservation lady originally gave us a reduced rate on account my wife was there for her brother's funeral, but even the lower rate was definitely not worth the experience. This is the only LQ we have been disappointed by, and I hope they get the place taken care of. My wife told me to be sure to compliment the staff for their attempts to help the situation, so...Great Work, Staff!!
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- Also Known As:
- La Quinta Inn Las Cruces Hotel Las Cruces
- La Quinta Las Cruces
- Las Cruces La Quinta