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“Lovely hotel!”

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SpringHill Suites Las Cruces
Ranked #11 of 33 Hotels in Las Cruces
Certificate of Excellence
Level 4 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Lovely hotel!”
Reviewed April 11, 2013 via mobile

This hotel has newly renovated rooms although some things like the elevator have yet to be updated. Very spacious rooms that are nicely decorated. We only stayed one night but I would definitely return to this hotel if we passed through Las Cruces again. Located next to dining options like mcDonald's and an Applebee's. Also very nice pool and hot tub outside.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karrmichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at SpringHill Suites Las Cruces, responded to this review, April 30, 2013
Thank you for taking your time and posting the complimentary review regarding your recent stay here at the Springhill Suites Las Cruces. We value all of our guest feedback, and share all comments with all of our team. We look forward to seeing you again on your next visit!
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259 reviews from our community

Traveler rating
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    33
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    5
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Montreal, Canada
Level 5 Contributor
57 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 9, 2013 via mobile

My husband and I were there for one night in between White Sands and Calrsbad caverns. The hotel is recently renovated, clean, and the rooms are big since they are suites. It is well located mear Mesilla and the highway. The staff is totally unfriendly though. We were greeted, if we can say we were greeted, by Michelle who almost did not look up at us, nor said hello or welcome. We went to many hotels in that part of the country and people are generally so welcoming and kind, this was the one exception. For this reason a would never go back to that horel nor recommend it.

Stayed April 2013, traveled as a couple
Helpful?
1 Thank Lady_Betsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at SpringHill Suites Las Cruces, responded to this review, April 30, 2013
Thank you for staying with us here at the Springhill Suites in Las Cruces. We are proud of our recently renovated, clean, and all suite property. My sincerest apologies about the negative service you experienced during your stay. This is not our standard, nor is is acceptable. We actually pride ourselves in providing the highest quality of service and always try to go above and beyond for all of our guests. Our staff definitely fell short during your vist, and I have shared your valuable feedback with our entire team, as this is not acceptable, and we don't want another guest unhappy. I truly hope you will try us again so we may have the opportunity to redeem ourselves and show off our positive Southern Hospitality.
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Cheyenne, Wyoming
Level 4 Contributor
47 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 4, 2013

A little tricky to get to from I-10; you can see it but have to make a few turns to get there. This was the fastest check-in I have ever had anywhere - all of 20 seconds. It's like the desk clerk knew who I was when I drove up. Suite was clean with a beautiful carpet. Toiletries are first class. Mini-frig was cold - something not always found. Bedside clock/radio was an upscale iHome. Even though the hotel is located adjacent to the highway and I had a room facing the highway I noticed no traffic noise. Laundry facilities are available. The hotel has a fitness center but you can get a pass to a local fitness center if you need more equipment. Breakfast is a step above standard and on a par with Hampton Inn for example. Large dining area so didn't feel crowded in the morning. USA Today available. So here are the wish it were better: A/C was somewhat noisy cycling on and off; shower needed a mat and water in the morning was warm not hot. The room rate was the lowest of any place I stayed of comparable status during a two week trip to Phoenix. This place is a terrific value and I'm staying here again.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelingwestI10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at SpringHill Suites Las Cruces, responded to this review, April 8, 2013
Thank you for your great comments about our staff and service! We're so happy you stayed with us here at the Springhill Suites Las Cruces. We all work really hard going that extra mile for all of our guests! Thank you for your suggestions, we're actually in the proces of working on all the room air conditioning units, make sure they are all up to par. We'll also look into adjusting our water temperature. Again, thank you for staying with us and we look forward to your next visit!
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Denville, New Jersey
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 2, 2013

We checked in after leaving another hotel in Las Cruces. The rooms were spacious with a separate sitting area with refrigerator and microwave. The pool was great, heated and clean. There was a great little area with a fire pit that we did not use but looked nice but a relaxing place at night. Breakfast was included, it was fine, with more choices than other similar hotel chains. We did walk to Cracker Barrel for breakfast, about a 5 minute walk.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Betsetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at SpringHill Suites Las Cruces, responded to this review, April 8, 2013
Thank you for your recent stay with us here at the Springhill Suites Las Cruces. I am so excited to share your comments with our entire team. We work hard at keeping the property very clean and we work hard to go "above and beyond" with our guests. The pool and fire pit area are definitely favorites especially this time of year. We look forward to your next visit!
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Toronto, Canada
Level 6 Contributor
112 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed March 26, 2013

Very comfortable rooms with a great sitting area - nice TV's the pool was awesome one of the best in the area - the breakfast was hot fresh and included - very close to the highway and the base we needed to get to - friendly staff - clean hotel - great sleep - we'll be back!

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KidsTravelNews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at SpringHill Suites Las Cruces, responded to this review, April 1, 2013
Thank you for staying with us here at the Springhill Suites in Las Cruces. I'm so happy that you enjoyed your stay and that our staff provided the Great Service that we are now known for. I will be happy to share your comments with our entire team, and we look forward to your return visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manhattan, ks
Level 5 Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 18, 2013

My family stayed here for 2 nights. I would have preferred a less expensive place but places like the Hampton Inn and Holiday Inn were full.

The front desk staff was very friendly and courteous regarding greetings, asking about our activities while in Las Cruces, etc. The television in our room had a problem and a maintenance man showed up to fix it within a minute of letting the front desk know we had a problem.

The bath towels are pretty thin, for $149/night they should be thick and fluffy.

Overall, an okay experience, the room was clean, the beds were comfortable, and the location was convenient.

Room Tip: Rooms closer to I-10 are noisier. We had a first floor room just down from the lobby and could still...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tallgrass05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at SpringHill Suites Las Cruces, responded to this review, March 20, 2013
Thank you for staying with us here at the Springhill Suites Las Cruces. We really appreciate you taking the time to provide your valuable feedback regarding your stay. I am very happy that you enjoyed your stay and thank you for the positive notes regarding our staff and property, they will be shared with our entire team. We always try to offer the best rate for our guests, and are happy to honor qualified discounts as well. Your stay was during our annual Bataan Death March at White Sands Missile Range, and unfortunately the city does fill up. We hope you will try us again during a slower time, as we look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolfeboro, New Hampshire
Level 6 Contributor
150 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed March 15, 2013

We stayed here one night on business, and found the accommodations to be very nice and clean, and the staff to be friendly and helpful. The only think that could have been improved was the towels. I don't think they were necessarily old, but just not of the same quality as the bedding, and other amenities.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pko57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at SpringHill Suites Las Cruces, responded to this review, March 18, 2013
We appreciate your recent stay with us here at the Springhill Suites in Las Cruces. Thank you for taking the time to provide us your valuable feedback regarding your stay. We purchase new linen and towels on a monthly basis. I will definitely work with our laundry to ensure that if they are to worn to discard them on a more timely basis. Again thank you for staying and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Las Cruces

Property: SpringHill Suites Las Cruces
Address: 1611 Hickory Loop, Las Cruces, NM 88005-6587
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Las Cruces
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Las Cruces 3*
Number of rooms: 101
Official Description (provided by the hotel):
The Springhill Suites by Marriott in Las Cruces, NM is a 101 room hotel. The property has just been renovated and offeres vibrant new guest rooms, along with the modern lobby. Enjoy a Hot Breakfast Buffet in the mornings, stay in touch with use of our Business Center, or cool off in the evenings with a nice swim. ... more   less 
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Also Known As:
Springhill Suites Las Cruces Hotel Las Cruces
Las Cruces Springhill Suites

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