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“We brought our dog and there was no extra charge!”

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Hotel Encanto de Las Cruces
Ranked #5 of 33 Hotels in Las Cruces
Certificate of Excellence
San Diego, California
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“We brought our dog and there was no extra charge!”
Reviewed August 5, 2014

We took our 60lb dog with us and there was no issue - no extra charge or any restrictions. The hotel had a nice pool area and a nice grass area that we used to walk the dog. If you get one of the rooms on the bottom floor that opens onto the courtyard area, that would be perfect for taking your dog out before bed. The hotel was clean and the staff was friendly. For the price, it was a very good value and in a convenient location near to restaurants and shops. The furniture and decor is a little vintage but it was fine.

  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank BearAndPenguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belia A, General Manager at Hotel Encanto de Las Cruces, responded to this review, August 19, 2014
We appreciate you choosing our hotel when staying in Las Cruces. It is always nice to bring the family including your furry family pet. We are so pleased that you enjoyed your stay with us. Our hotel has always been pet friendly and we are glad that you found it both comfortable and convenient for the entire family. Thank you for your recommendation about our terrace garden rooms which is helpful to other guests. We also appreciate you recognizing our friendly and helpful staff as well as the ideal location of our hotel. We hope to see you soon and bring your dog.

Kindest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,049 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (235)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 5, 2014

Was little scared staying when read some bad reviews, but air and quality of room. We stayed at great rate stayed 4 nights, beds soft rooms nice, 1st thing turn on air and do it right, it's kinda old school way turn on, but once you do it stays cold! Stay 4th of July weekend. Use the gorgeous pool, ate at the restaurant every night. And breakfast. The morning older lady is a joke she has so many rules it's funny. Can't do this can't do that, can't order a side can't change anything. I'm like lady you need go find a different job she don't like it there. Everyone else in the restaurant is awesome. Let us order whatever and who ever we want. We will be back hopefully she gone!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fire860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belia A, Regional General Manager at Hotel Encanto de Las Cruces, responded to this review, August 18, 2014
Dear Fire860,

Thank you for being our valued guest and for your positive comments. "Stay Stay Stay” is always a a wonderful heading to any review. We appreciate your noting our beautiful pool. We are truly proud of our outdoor expansion that includes Spanish terrace gardens and a resort style pool .

We are also grateful that you mentioned the friendliness and helpfulness of our Gardunos team. It has always been our goal to provide a unique and cultural experience that is reflective of our region — one that celebrates our community, food, music, landscape, and architecture. So again we thank you for mentioning Gardunos and our pool gardens. These comments reflect exactly what we work diligently every day to deliver to guests like you.

And although I'm delighted you enjoyed your 4th of July weekend with us, I would like to personally apologize to you for the less than exceptional service you received with your air conditioner and the experience with one of our team members in our restaurant. t was able to meet with our maintenance team and our Gardunos team and rectified both areas. We are a "can do" team and We hope it won't be too long before you return. I would like to meet you in person and personally provide a tour of all the wonderful changes we are making.

We enjoy serving all our guests, but especially such thoughtful and appreciative ones. Thank you for your recommendation of the hotel to others. We are looking forward to your next visit.

Warmest regards from your friends at Hotel Encanto de Las Cruces
balvarez@hhandr,com
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Georgetown, Texas
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 29, 2014

We had a great stay for one night. As a retired vet I got an excellent rate with no reduction in service or quality. Everything my wife and I needed was available. This outstanding hotel is pet friendly yet maintains a high level of cleanliness. My only disappointment was the men's room next to the main lobby which needed attention. We would certainly stay at this hotel again when we travel through Las Cruces.

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank RodJ297
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, July 31, 2014
Dear Mr RodJ297,

First of all I would like to thank you for your service that you dedicated to our country. The Hotel Encanto Team appreciates the feedback that you shared with TripAdvisor. We are happy to read that we met your expectations. I apologize for the issues that you walked into in the mens restroom. These public areas are as important for our guest experience, I am excited to let you know we are going to being construction and can't wait for you to them. I look forward t welcoming you back.
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El Paso, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 29, 2014

Went there a while back. Hotel is Pet friendly. My husband and I went here for our Anniversary and for their in room Jacuzzi. We brought our own wine to enjoy. They do have a Bar and Restaurant downstairs as well. The staff were very nice, they even brought a little refrigerator to the room (upon request); I can't remember if we had to pay extra for it. Pet fee is non-refundable. It was great, recommend it to anyone, will be back.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Claudia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, July 31, 2014
Dear ClaudiaG,
Thank you for the five star review and also for choosing to spend you anniversary weekend at Hotel Encanto. We are happy to read that you joined us in Gardunos and Azul that evening. Also, we are grateful for mentioning the service that our staff extended to you. We look forward to your next visit and Happy Anniversary.
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Rio Rancho, New Mexico
Level Contributor
8 reviews
Reviewed July 29, 2014

Small beds, no fridge, no microwave, room service took forever. Called 3 times for them to pick up dishes from another room. Dishes left outside at 6am - picked up at 11pm. All for a whopping price!!!

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JosephWem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, July 30, 2014
Dear Josephwem,

Thank you for taking the time to share your comments. I am sorry to read that we did not meet your lodging expectations. We are sorry that you didn't find our double beds comfortable for your family. We do offer refrigerator and microwave upon request. I have advise the appropriate manager on the tray of dishes being out in the hallway. All employees are aware of being a teamplayer when we notice dishes out in guest view. I hope that your sons swim meet was a success and hope when travel back in the area will choose to be our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 29, 2014

Would stay again! Awesome pool area, but should be open later. Beautiful courtyard and grounds near the pool area. Nice atmosphere. Comfortable bed. Really small TV in room. Overall very pleasant stay!


  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Gutierrez M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Amanda Roberts- Reservation Supervisor at Hotel Encanto de Las Cruces, responded to this review, July 31, 2014
Dear mlugut,


We are extremely pleased that you enjoyed your stay with us here at Hotel Encanto and that you loved our newly renovated pool! We take great pride in the completion of our renovations and love to hear our guest's feedback. We hope to see you soon!
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Pensacola, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 28, 2014 via mobile

This place was amazing the appearance, pool and the restaurant made me feel like I was having a mini vacation just by being at the hotel. The room was really nice and I was happy that the beds were comfortable.

Stayed July 2014, traveled with friends
Helpful?
Thank Justin671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Lane Fulps- Front Desk Agent at Hotel Encanto de Las Cruces, responded to this review, July 31, 2014
Justin671,

Thank you for your four star review! We are so pleased that you were able to enjoy our Gardunos' restaurant and our newly renovated pool and patio. Thank you also for mentioning our rooms, we pride ourselves in providing our guest with the utmost comfort while they stay with us. Nothing makes us more pleased then to hear we did our job well!
Again, thank you for staying at Hotel Encanto, and we hope to see you again the next time you are in Las Cruces! Have a Wonderful Day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Encanto de Las Cruces

Property: Hotel Encanto de Las Cruces
Address: 705 S Telshor Blvd, Las Cruces, NM 88011-4690 (Formerly Hilton Las Cruces)
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Las Cruces
#6 Family Hotel in Las Cruces
#9 Romantic Hotel in Las Cruces
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area's Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at Garduno's Restaurant and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces

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