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“great hotel!!!” 5 of 5 bubbles
Review of Hotel Encanto de Las Cruces

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Hotel Encanto de Las Cruces
Ranked #8 of 33 Hotels in Las Cruces
Certificate of Excellence
Santa Fe, New Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“great hotel!!!”
5 of 5 bubbles Reviewed June 30, 2014

Staff was cordial and very helpful. The hotel is very nice and the rooms are clean and very comfortable. The location is excellent, easy access to the mall and the freeway.
I highly recommend this hotel


  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Viana L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, July 13, 2014
Dear Viana L,

Thank you for sharing your experience with TripAdvisor. We are excited that we met your lodging expectations. We appreciate your feedback and we hope that you will be visiting again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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959 reviews from our community

Traveler rating
    522
    239
    117
    54
    27
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Albuquerque, New Mexico
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed June 27, 2014

The silver coin margarita in the restaurant was perfection. Exactly the right formulation to make an excellent margarita to go along with great chips, salsa and enchiladas.

The room was average but clean. The bed was comfortable. The front desk staff were friendly and willing to do what was necessary to make your stay pleasant. But, the walls are paper thin. I was awakened by out of control kids in the next room after midnight having a pillow fight, screaming and giggling. The front desk agreed to have security talk to them and it settled down, until 2:30 am when it started again.

Room Tip: Ask for a room at the end of a hallway to avoid noisy children
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Donna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, June 29, 2014
Thank you Donna C for your feedback.

Our margaritas in Gardunos is a huge attraction. We have a wide variety of margaritas and a tasty menu to please just about anyone. We are happy that we meet your lodging expectations and will apologize for the children near your room. I hope that you will continue to stay with us when traveling to beautiful Southern New Mexico.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 26, 2014 via mobile

Every stay at the Hotel Encanto is a pure pleasure! William at the front desk is as friendly and welcoming as though he were an old friend! "Hospitality" is the by-word at this fine establishment!
"Mercedes Salon and Day-Spa" on the lower level of the hotel is really world class! Robert Tellez is probably the MOST TALENTED hair stylist and colorist I have ever seen!I have followed Robert since 2009 when I moved to Las Cruces. Since moving away to Dallas last year to work for a major airline, I fly back every six weeks for my "Hair Maintenance" with Robert!I just can't go to anyone ELSE!
In addition, Diana Medina and Danny Cadena are also very talented! Try "Mercedez Salon and Day Spa"! You will NOT be disappointed!!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Debbie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, June 29, 2014
Dear Debbie K,
Thank you for your loyalty to Hotel Encanto de Las Cruces and Mersedes Salon and Day Spa. We appreciate that you shared your positive feedback with TripAdvisor readers. It is wonderful that you mentioned William from the Front Desk in your review, he is a great representative of the service we strive to give. We are very fortunate to have Mersedes as a partner. I agree that the Robert, Danny, Diana and the entire crew are true professionals in their field. We hope to welcome you back soon to the area and again thank you for being a loyal guest. Safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 25, 2014 via mobile

We have traveled to Las Cruces many times and stayed in several different hotels. We discovered Hotel Encanto a couple of years ago and immediately felt welcomed by the beauty of the hotel and the friendly, helpful staff. The new pool and garden area are a greatly enhance the ambiance place. This is our favorite hotel in Las Cruces.

Stayed June 2014, traveled as a couple
Helpful?
Thank GeoffreyS431
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, June 29, 2014
Dear Geoffrey S.

Thank for the wonderful review. We are happy to read that we are your hotel of choice when traveling to the area. We are very thrilled with the final completion of our property enhancements and the continues comments from our valued guests. We truly appreciate the loyalty and please let me know if I can be of any assistance to make your stay even more memorable.

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed June 22, 2014

This is one of my favorite places to stay. the food is good and it is a lovely place to sit by the fountain. There is a very nice pool with beautiful surroundings. What a great job they have done here. If you are in the area or you live nearby and want to get away ... you will enjoy this

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cindy h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Director of Operation at Hotel Encanto de Las Cruces, responded to this review, June 23, 2014
Dear cindy h,

Thank you for taking the time to post your comments about Hotel Encanto de Las Cruces. We are happy to read we meet your expectations. And coming in from El Paso for a staycation, we are happy that we fit your needs. It is wonderful that you find our outdoor enhancements attractive and comfortable. We look forward to your next visit.

Warm Regards,
Diana Peru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murrysville, Pennsylvania
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 21, 2014

From the friendly front desk welcome to wonderful housekeepers, I felt at home at this hotel. The lobby is beautiful and welcoming, and the pool area is spectacular. I did order room service twice, and was not thrilled with the food. It was fine, but not as delicious as I would have expected. My room was a great size, clean and nicely updated. I would wholeheartedly recommend this hotel. It is close to a great restaurant-The Pecan Grill, the mall and other shopping. Great location and wonderful hotel

  • Stayed June 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tina1Kel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Director of Operation at Hotel Encanto de Las Cruces, responded to this review, June 23, 2014
Dear Cindy1Kel,

Thank you for the five star review! We are excited to read that you had an "Amazing Stay". We appreciate you recognizing the staff in all departments for the customer service that was extended to you. We strive for all guest to have a memorable cultural experience. Thank you for all your recommendations. We hope that you will be visiting again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
108 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed June 19, 2014

This hotel is an odd mix of old and new. The saltillo tile in the main areas is true to style, yet horribly noisy and difficult when moving luggage. There is a restaurant on-site and a gift shop. Across the street is a shopping mall.

The main hotel is charming but rooms are just average.

Room Tip: Avoid the 1st floor if possible.
See more room tips
  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TheRoamingGnomette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, June 23, 2014
Dear TheRoamingGno....

We appreciate that you took the time to share your experience with TripAdvisor Readers on your recent stay at Hotel Encanto de Las Cruces. We are happy to read that you found our location ideal. And found the Saltillo tile to fit the ambience of our beautiful hotel. I apologize that the noise level from the tile created a negative feeling during your stay. We hope that you will be visiting us again soon when in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Encanto de Las Cruces

Property: Hotel Encanto de Las Cruces
Address: 705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Las Cruces
#6 Business Hotel in Las Cruces
#9 Romantic Hotel in Las Cruces
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area's Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at Garduno's Restaurant and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces

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