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“Great Hotel! Fun Night!”

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Hotel Encanto de Las Cruces
Ranked #3 of 34 Hotels in Las Cruces
Certificate of Excellence
Reviewed March 22, 2014

I was there for multiple parties on different days. Great time at this luxurious hotel and great rooms and staff. The hotel catered all the parties and the food was great, servers were courteous. The showers had great water pressure, which is a must for me. All in all 4 star hotel with 4 star amenities.

  • Stayed: December 2013, traveled with family
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Thank NavyDavy0570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Rooms Divsion Mgr at Hotel Encanto de Las Cruces, responded to this reviewResponded March 30, 2014

Dear NavyDavy0570,

Thank you for the five star review! We appreciate you taking the time to your experience with TripAdvisor Readers. We are excited to read that you have been a valued guest of ours on several occasions. All of our staff strives to give each guests a memorable cultural experience. Thank you for your patronage, hope to see you soon.

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555 - 561 of 1,095 reviews

Reviewed March 21, 2014

A little overpriced, but the staff were friendly especially Mr. Jepson. He went above and beyond to make us feel at home. The scenery was exquisite, next time we will eat out, the restaurant was expensive and we didn't care for the food, fast food would have tasted better.

  • Stayed: February 2014, traveled as a couple
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Thank Laurie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Rooms Division Mgr at Hotel Encanto de Las Cruces, responded to this reviewResponded March 29, 2014

Dear Lauri M,

Thank you for sharing your experience with TripAdvisor Readers. I also wanted to say thank for recognizing George and the customer service that he offered to you to add to your memorable stay. I am sad to read that you were not pleased with Gardunos food. When planning your next trip to Las Cruces feel free to contact me direct to help set up your accommodations.

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Reviewed March 20, 2014

Beautiful surroundings, friendly atmosphere, helpful and smiling staff, delicious food and nice room service. Ideal location and shopping mall close by. Free internet. Charming architecture. Reasonable price.

  • Stayed: March 2014, traveled on business
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Thank Merete C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belia A, General Manager at Hotel Encanto de Las Cruces, responded to this reviewResponded March 25, 2014

Dear Merete C ,

Thank you for staying with us and for posting this wonderful 5 star review!

I truly appreciate your kind recognition of our employees so positively. We have assembled a wonderful team here and they take great pride in their service delivery. Thank you also for complimenting our architectural design, we are truly proud of our Spanish colonial tradition. .

We hope you will return very soon . It was our pleasure to serve you!

Warmest regards from your friends at Hotel Encanto de Las Cruces

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Reviewed March 19, 2014

Was helped by Lia in getting conference rooms set up. She was a great help and will assure that we will stay again. Hotel is always a great place to relax, but also centrally located ideal for business.

  • Stayed: March 2014, traveled on business
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Thank Jesse C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Rooms Division Mgr at Hotel Encanto de Las Cruces, responded to this reviewResponded March 29, 2014

Dear Jesse C,

Thank you for the five star review! We are ecstatic the you find Hotel Encanto de Las Cruces to be ideal for business and pleasure. Also, thank you for recognizing Lia and the service she offered during your visit. We hope to see you soon.

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Reviewed March 18, 2014

Good Stuff:
We stayed for two nights at Hotel Encanto de Las Cruces. We were on the second floor, which has nice vaulted ceilings and lots of natural light. Large windows opened up to the lovely new pool and hot tub area meticulously landscaped -- which is very picturesque. We loved sitting at the fire I also enjoyed the indoor fountain area and the interesting southwestern decor. I liked having Gardunos restaurant right near my room so I could get takeout in my PJ's without having to pay room service fees. The on site night club, Azul, was dead and the bar tending was pretentious. Has a lovely upscale outdoor patio for large parties and warmer weather.

Pets:
This hotel is definitely pet friendly. There is a nice little fenced in lawn where dogs can do their business and run around a bit. We have a puppy and appreciated that the entire outdoor patio/pool area is fenced so she couldn't get far when she tried. There are some more expensive rooms down on the first floor that have patios opening up right to the fountain, pool area. Perfect for pets!

Not so good:
The carpet was fraying where it meets the tile. The bathroom felt old with finicky plumbing (hot, cold, hot, cold). Walls are thin and you can hear the people next to you like they are in the room. The TV is an old standard 19" from the 90s which didn't please my fiance. (Flat screen should be standard across the board in any reputable hotel). The second day, the maids didn't turn down the bed or do any real cleaning other than take out the trash.

Bed was semi-comfortable and pillows are a bit overstuffed. But fine.

Overall, this hotel has a high romance value and a dash of NM funk. We would return to this hotel just for the ambiance -- and if they upgraded their TVs to flat screens on all the floors.

Room Tip: If you like high ceilings and don't care about having a flat screen TV, go for the second floor.
  • Stayed: March 2014, traveled as a couple
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Thank Alliyah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Rooms Division Mgr at Hotel Encanto de Las Cruces, responded to this reviewResponded March 29, 2014

Dear Allyah M,

We truly appreciate that you took the time to share you comments with TripAdisor Readers and extensive review with such positive comments. We are happy to read that you enjoy our outdoor areas and that being pet friendly was ideal in the accommodations. I am happy to report that we will be upgrading our televisions in the near future. We look forward to your next visit.

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Reviewed March 17, 2014

I worked with Lia, she was very informative. I was able to use one of the parlor rooms for my family's get together! It was wonderful, beautiful view, rooms are large and plenty of room to mingle have food and drinks. Having a Azul downstairs was nice to not have to leave, able to go celebrate downstairs! Great music and nice set up. Will go back!

  • Stayed: February 2014
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Thank Pavargas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Rooms Division Mgr at Hotel Encanto de Las Cruces, responded to this reviewResponded March 30, 2014

Dear Pavargas,

Thank you for the five star review and you title says it all. We are delighted that we were a part of your special day. We are excited to read that you found entire property accommodating and part of the experience. We appreciate you recognizing Lia and the customer service that she extended to you to make your visit even more memorable. Hotel Encanto congratulates you and your spouse on the wedding and hope you will be visiting soon.

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Reviewed March 16, 2014

What a great hotel! The staff was friendly and always happy to help. Restaurant Garduno's was delicious. Hotel pool deck, hot tub, outdoor fire pit, etc. was a wonderful way to relax. Tons of shopping and restaurants nearby as well. A great place for families or couples! A+

Room Tip: Rooms are either one king bed or two doubles - not two Queen-sized beds.
  • Stayed: March 2014, traveled with family
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Thank Beth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Rooms Division Mgr at Hotel Encanto de Las Cruces, responded to this reviewResponded March 29, 2014

Dear Beth M,
Thank you for taking the time to post your experience from your recent visit at Hotel Encanto de Las Cruces. It is great to read that you found Gardunos to be delightful. And you found the time during your stay to enjoy all of our outdoor enhancements. I agree with you it is so relaxing! We look forward to your next visit.

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Additional Information about Hotel Encanto de Las Cruces

Address: 705 S Telshor Blvd, Las Cruces, NM 88011-4690 (Formerly Hilton Las Cruces)
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Las Cruces
#6 Family Hotel in Las Cruces
#9 Romantic Hotel in Las Cruces
Price Range: $112 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area's Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at Garduno's Restaurant and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces

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