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Hotel Encanto de Las Cruces
Ranked #3 of 34 Hotels in Las Cruces
Certificate of Excellence
Reviewed April 14, 2013

This our third stay in this hotel, but the first time under the new ownership & management. My first impression was very positive and I give the credit to all the staff starting with Front Desk, Room Service, Housekeeping and the Restaurant personnel...all were very professional and attentive. Ambiance is understated, relaxed, Spanish colonial and the fountain is a beautiful focal point in the lobby.

-Rooms - Rooms have all the basics and were clean, but could use some improvements such as: flat screen TV's & updated/rennovated bathrooms.
-Lobby- Very welcoming & elegant.
-Room Service- Was fast, accurate, and the food was tasty.
-Restaurant- Food was flavorful, courteous service, and reasonably priced.

Overall this was a very pleasant and joyful stay. Definitely will return after the new swimming pool complex is built.

  • Stayed: February 2013, traveled as a couple
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Thank JuniorTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this reviewResponded April 21, 2013

Dear Senior Reviewer,
Thank you for sharing your comments on your recent stay at Hotel Encanto de Las Cruces. We hold high costomer service standard and it is wonderful to read that all department met your expectations. Just to clarify since 2006 we have been with Heritage Hotels and Resorts, we do have a new General Manager Belia Alvarez who joined our team in August of 2012. She truely is a remarkable leader and we look forward to bringing Hotel Encanto to a higher level of service for our valued guests. We look forward for your next visit and your feedback on our property enhancements which are to be completed in mid June.

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675 - 681 of 1,111 reviews

Reviewed April 11, 2013

I had to go to Las Cruces for a business meeting and my secretary made a reservation for me at this hotel. I had my daughter and puppy with me, so I knew my options were limited to hotels that accept pets. Most times, the choices are not stellar. Boy, was I surprised.

The lobby area is beautiful, warm and inviting. The front desk staff is on par with any 5-star resort, and they went above and beyond for me. This statement is true for all six people I had contact with at the front desk.

Upon entering the guest room, my daughter said "It looks like we're in a castle!" The room was generous in size, clean, well appointed and the bed was fantastic! We even took advantage of the breakfast ordering card in the room. The room services prices were more than reasonable (less expensive than going out to breakfast), it arrived right on time and every bite was delicious.

There is major construction going on around the grounds of this hotel, including the closure of the "lower" parking lot which means that you have to park quite some distance away from the door. When the construction is complete, this hotel will compete with the finest hotels anywhere.

I will definitely stay here again. In fact, I may make more "reasons" to go to Las Cruces, just so that I can!

Room Tip: The rooms at the end of the hall on the lobby level (2nd floor) are amazing. The windows are much t...
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  • Stayed: April 2013, traveled on business
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Thank 85lisam85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this reviewResponded April 21, 2013

Dear 85lisam85,
Thank you from the entire team at Hotel Encanto de Las Cruces for the five star rating. We are so thrilled that you stayed with us during a business trip and we exceeded you expectations. I also have a young daughter that enjoys visiting the property to go into fantasy land. We invite you and your family back to share in a unforgetable cultural experience.

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Reviewed April 10, 2013

What a beautiful place, lobby is outstanding, hallways and elevator areas are just as inviting. Customer service is outstanding starting with reservation confirmation, welcome/directions/info e-mail and ending with awesome people. The room, small problems, light bulb out, lamp not working, bed pretty firm without much of a pillow top. Linens were excellent, lots of comfy pillows, great comforter. The restaurant was INCREDIBLE! Food was amazing and our server was excellent. Locals, it seems, eat there often. Hotel is in process of new construction on pool area and gardens. Somewhat of a pain to deal with but cant wait to see how it turns out! Hopefully done April/May 2013. Room for improvement but all in all a great stay!!

  • Stayed: April 2013, traveled as a couple
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Thank Cathey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this reviewResponded April 21, 2013

Dear Kathy S,
Thank you for taking the time to post your comments to share with TripAdvisor readers. We are happy that we exceeded your lodging expectations from the moment that you made your reservation till the time you checked. We invite you back once our project is complete which will be in mid June. Thank you for being patient and we appreciate your excitement in our property enhancements.

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Reviewed April 10, 2013

This hotel was one of the best that I have stayed in. My stay was a extended one and enjoyed every moment of it. The Hotel is a beautiful at that with nice rooms and comfortable beds. Ask for the mountain view rooms. I have to say that the staff was very friendly, reliable and courteous. This hotel also includes a mexican restaurant with happy hour and one of the nicest bars in town(Azul). I would like to thank everyone on the staff for a wonderful stay.

Room Tip: Mountain views or Sunset views. Can't go wrong with either.
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  • Stayed: January 2013, traveled on business
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Thank 169MarkM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this reviewResponded April 16, 2013

Dear 169MarkM,
Thank you for your kind and generous comments concerning our staff. Our staff always makes every effort to ensure our guests comfort , and we are very pleased our commitment shows . The Organ Mountains are a lovely addition for our guests and we are glad you enjoyed the views. We are excited your experience in Azul and Garduno’s restaurant was so enjoyable and your room was everything you expected. We look forward to your return visit with us at Hotel Encanto.

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Reviewed April 8, 2013

We stayed 2 nights at the hotel and appreciated the courteous staff. Ate at the restaurant for dinner bec. we walked out of a restaurant in Old Mesilla, and were treated to delicious food. The sopapilla with icecream and strawberries was fantastic. The rooms are good size, a bit dated, and location is great. Loved the New Mexican charm.

Room Tip: The higher up the better. Didn't hear any construction.
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  • Stayed: March 2013, traveled as a couple
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1  Thank tennismaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this reviewResponded April 16, 2013

Dear Guest,
We are so pleased you enjoyed your visit and our authentic food in our restaurant and the distinctive décor and charm of our hotel. Our staff strives to make each visit a memorable one for our guests. We are always appreciative of suggestions concerning the hotel so we are able to better serve and improve your experience at Hotel Encanto. Again thank you for taking your time to share your comments and we look forward to seeing you soon

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Reviewed April 8, 2013

The hotel is beautiful and very easy to find, a big plus for us since we were unfamiliar with the area. The lobby is stunning and the rooms are just as well decorated. The restaurant in the lobby was DELICIOUS. Much better than I was expecting. The table next to ours was a group of locals who come for breakfast, that alone should erase any doubts as to the quality of the meal. While I doubt we will be back in that part of the country any time soon, I would definitely stay here again if we were. LOVED IT!!!

  • Stayed: November 2012, traveled as a couple
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Thank tauruskitty36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this reviewResponded April 16, 2013

Thank you so much for your wonderful comment and are so very pleased you enjoyed the unique experience here at Hotel Encanto and that we were able to exceed your expectations. We here at Hotel Encanto are always committed to making our guest stay with us a special memory for them. Thank you for your time and we are so happy you LOVED IT!

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Reviewed April 7, 2013

We enjoyed the hotel, but the restaurant is not well run at all. Case in point: at our check-in, they gave us a flyer about the restaurants "Happy Hour", advertising $3 pints of beer (2 brands only). When we decided to try their Happy Hour, the bartender informed us that of the 2 brands offered, they no longer serve one of them, and were out of the other. We inquired what brands were being offered as alternatives for Happy Hour, she told us none, because their beers were attractively priced already (?????). I guess using that logic, they could offer 5 cent beers as they have no intention of actually selling them. Obviously, we scratched them off of our mealtime options. Too bad a fine hotel offers such a shoddy restaurant.

  • Stayed: April 2013, traveled as a couple
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Thank cntrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this reviewResponded April 20, 2013

Dear Cntrave,
We are happy to read that you enjoyed your stay at Hotel Encanto de Las Cruces. We appreciate you informing us about the the service that you recieved in Gardunos. We have high customer service standard and hold our employess accountable. There would have been no issues to accommodating your request. I have brought this posting to he attention of our Food and Beverage Director. He will handle this issue with our companies proceedures. I welcome you back when you are visiting the area.

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Additional Information about Hotel Encanto de Las Cruces

Address: 705 S Telshor Blvd, Las Cruces, NM 88011-4690 (Formerly Hilton Las Cruces)
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Las Cruces
#6 Family Hotel in Las Cruces
#9 Romantic Hotel in Las Cruces
Price Range: $121 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area's Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at Garduno's Restaurant and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces

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