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All reviews best westerns railroad tracks an older hotel southwestern decor rooms are large road trip hot breakfast biscuits and gravy free breakfast above average up to date nice place to stay stayed two nights bed was comfortable new mexico el paso would stay here again
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Reviewed May 2, 2014

This, by far was the worst $100 plus motel experience we have ever experienced. Squeeky, undulating, dirty green, floor were so loose, I thought I'd trip if I walked fast. Bathroom was 40 years old, with a crappy little bathtub. the towels were worn and thin..The curtains were older than dirt. Had I seen this room before checking in, I'd hesitate at $29..But for a hundred bucks plus, we got screwed good. Thanks Best Western....never again. If you can't control your franchisees, who can. Oh, one other thing...This motel was right next an active railroad track....how about that !!!!!

Date of stay: May 2014
  • Trip type: Traveled as a couple
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Review collected in partnership with Best Western
1  Thank Terry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2014

We got a great deal on this hotel through a third party booking and were very pleaseantly surpirsed by the customer service (even checking in at mid-night the staff was very polite and helpful)! We would definitely stay there again! The rooms were quaint, fitting for New Mexico. Breakfast was more than expected. We were very very happy with our stay.

Date of stay: April 2014
  • Trip type: Traveled with family
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Thank Swsos22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2014

good value in all categories . arrival started off well with greeting and processing by knowlegeable and friendly clerk. all other categories related to above assessments in other words the amenities promised were provided and inmy opinion were aof above average quality.

Date of stay: April 2014
  • Trip type: Traveled as a couple
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Review collected in partnership with Best Western
Thank Gary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2014

We said one night one our way through to Carlsbad Caverns. The pool was empty and had just been painted. Older rooms with older decor. Front desk staff gave good directions to a local Mexican take-out. We would chose a newer hotel next time.

Date of stay: April 2014
  • Trip type: Traveled with family
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Thank Monique123a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2014

need to repair door,and when customer has not checked out do not remove items from refidgerator,I keep my belongings in may truck and not in room previous problems not with this hotel chain.not a reason to remove items from room after verfiying with occupant about check out date.

Date of stay: April 2014
  • Trip type: Traveled on business
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Review collected in partnership with Best Western
Thank Frank S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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