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“Drury Virgin - Well Worth the wait”

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Drury Inn & Suites Las Cruces
Ranked #10 of 34 Hotels in Las Cruces
Certificate of Excellence
Reviewed July 8, 2014

First time staying at a Drury Inn, coming from Seattle had never even heard of this chain. Wonderful experience, from a warm welcome at the front desk from Marie, to all the extras: breakfast, basic dinner snacks, wine and beer, long-distance phone calls, and hot popcorn. Our three small kids were in heaven (Mac and Cheese, Chicken Nuggets).

The room was to standards, with no issues, using a handicap accessible room by request.

The one caveat, the hotel is on the opposite side of town as I-25; however, right next to I-10. Also, we did not have any problems, but there were many many warnings about basic safety, from removing items from cars, to room safety. Not sure if this is in a high petty crime area - but seemed very safe?

In the future, I will specifically look for a Drury Hotel when traveling in the Mid-West - excellent.

  • Stayed: July 2014, traveled with family
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3  Thank jaredites1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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174 - 180 of 322 reviews

Reviewed June 25, 2014

I've stayed here in the past, so I don't know why this experience was so bad, but I will never stay at a Drury again. The reservation had a request that was ignored, there were cockroaches on the second floor, bloody mucus on the shower curtain, long black hairs on the floor, mold in the shower, food crumbs in the carpet, and bird poop littering the door. Please see the photos. The general manager is reactive in responding to these issues, so until there is a new manager, I will not recommend staying there.

  • Stayed: June 2014
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6  Thank WorldTraveler10010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Las Cruces, responded to this reviewResponded July 16, 2014

Thank you for taking the time to shareyour feedback regarding your stay at Drury Inn & Suites Las Cruces. The pictures you posted are not what our guests should ever encounter nor what Drury has trained it's team to provide. Our hotel system is known for clean, comfortable, spotless hotels that provide exceptional customer service levels to our guests. As you know, we have exchanged emails regarding your stay trying to resolve some of these issues and we have honored our 100% Satisfaction Guarantee. We are very sorry for the issues you encountered and hope you will give Drury Hotels another chance to regain your confidence in our hotel chain.

Sincerely,
Sharon G.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2014

My sister recommended staying at Drury Inn, because of her good experience with her stays. This is our first stay at a Drury Inn and it won't be our last. The staff at Drury Inn & Suites at Las Cruces were great. The rooms are exceptionally clean and comfortable and you can't beat the price! The evening drinks and snacks are great. The location is good and you have an easy access from I-10.

  • Stayed: May 2014, traveled as a couple
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2  Thank G D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2014

This is, in my opinion, a great hotel. A buffet dinner and drinks as well as a very nice breakfast were included with no extra charge. Exceptionally clean and comfortable. Very courteous staff. Would recommend. Easy access from I-10.

  • Stayed: June 2014, traveled with family
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3  Thank pointeauloux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2014

I've stayed here for overnight business trips several times, and each time has been good. Rooms are comfortable and clean. Evening drinks are nice, and morning breakfast is good. Convenient location and good service.

Room Tip: Rooms on the same side as the main entrance are probably quieter, away from interstate. I was on the...
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  • Stayed: July 2013, traveled on business
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2  Thank schouwia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2014

We have made this an annual stop on our ladies shopping getaway trip. The hotel manager, Sharon and the front desk clerk, Sarah were very friendly and accommodating. There had been some issues with the type of room we specifically reserved but Sharon worked things out to make things work out for our specific needs. She went above and beyond in our eyes. The customer service level here is exceptional. The night time snacks and morning breakfast are very good. We will always return to Drury In & Suites Las Cruces and we would recommend it to anyone coming to the area. The location is convenient too!!

  • Stayed: April 2014, traveled with friends
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2  Thank Bunny87901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2014

The hotel is off the freeway and a little hard to get too because of the freeway construction but well worth the work. The staff was very friendly, especially the man behind the front desk. They had a happy hour in the evening with snacks and breakfast in the morning. The room was very well appointed and clean. It is close to the local sites but not within walking distance.

  • Stayed: January 2014, traveled as a couple
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4  Thank 48tex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites Las Cruces

Address: 1631 Hickory Loop, Las Cruces, NM 88005-6587
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Las Cruces
#10 Family Hotel in Las Cruces
#14 Business Hotel in Las Cruces
Price Range: $111 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Drury Inn & Suites Las Cruces 3*
Number of rooms: 73
Official Description (provided by the hotel):
Drury Inn & Suites Las Cruces offers clean, comfortable rooms, a free hot breakfast every morning and free hot food and cold beverages every evening at our 5:30 Kickback(R). Whether you are flying into Las Cruces International Airport or driving through via I-10, our Mesilla Valley hotel is close to New Mexico State University and Historic Old Mesilla. ... more   less 
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Also Known As:
Drury Inn & Suites Las Cruces Hotel Las Cruces
Drury Inn And Suites Las Cruces
Drury Inn Las Cruces
Drury Las Cruces
Las Cruces Drury Inn

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