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“Our first Drury stay, and not the last, for sure!” 5 of 5 bubbles
Review of Drury Inn & Suites Las Cruces

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Drury Inn & Suites Las Cruces
Ranked #9 of 33 Hotels in Las Cruces
Certificate of Excellence
Lawrenceburg, Kentucky
Level Contributor
106 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Our first Drury stay, and not the last, for sure!”
5 of 5 bubbles Reviewed December 14, 2013

We were very impressed with this inn. Decor is attractive, room was spotless and quiet. We'd had a substantial lunch, so we contented ourselves with the Kickback snacks -- as someone else mentioned, pasta and meatballs, hot dogs or a salad and baked potato is hardly a snack! Didn't expect a free drink, either. Friendly bartender answered our questions about gas prices in NM vs. Texas where we were heading. All in all a great experience.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MaxyeHenry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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309 reviews from our community

Traveler rating
    180
    88
    29
    9
    3
See reviews for
107
116
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 13, 2013

The parking lot and surrounding area was decent. Kinda close to the freeway noise wise. If youre a lighf sleeper as for a room opposite the freeway.

The staff was very helpful when we got there at 10:30 pm. Room was nice and quiet and the breakfast the next morning was perfect with scrambled eggs, sausage, biscuits and gravy and the other usual breakfast foods. Id stay again.

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Level Contributor
167 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 bubbles Reviewed December 11, 2013

On first impressions this hotel was great. Nice rooms, good beds, helpful staff, complimentary evening meal, free breakfast, however the main purpose of staying at a hotel is to sleep. We were unfortunate enough to have a room next to some late arrivers (after 12 am) who went in and out of their room too many times to count, banging the door and talking at the top of their voices. They then decided to watch television, but had it turned up so loud they had to shout to each other to be heard. This type of behaviour by guests is mostly out of the control of the hotel and its staff. However, as the design of the hotel allows for such thin walls, it can make for an unpleasant stay for those unlucky enough to be located next to other noisy and inconsiderate guests.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank station
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Las Cruces, responded to this review, January 29, 2014
Thank you so much for the kind words you shared about our hotel. I am sorry to hear that you had issues with noise while you were staying with us. We know how important a nice quiet room is when you have been traveling. I would be happy to discuss this issue with you further if you would like to contact the hotel. Our goal is to exceed our guests' expectations during every stay. I hope you will give us another opportunity to serve your lodging needs!

Sharon G., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ripon, California
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed December 4, 2013

This hotel has it all! Evening snack meal (if you call meatballs and pasta a snack!) was great, as well as the full hot breakfast with eggs and bacon. The suite room was fantastic, quiet and as comfortable as home. Will definitely stay here again when travelling through. Right off I-10 and easy to find.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank fiftys0mething
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed November 17, 2013

This location in Las Cruces has a great staff and average rooms. Its small compared to some Drury locations. I am amazed at the fact that even though they love to tout how everything is free, now they are charging $10.00 a night (not stay) for dogs. What are they thinking?? Now fees?? Plus, which is totally bazaar is that they have resurrected from the 80's in the shower the pump for shampoo, body wash and conditioner instead of actually having packaged soap, shampoo, etc. I tried after using my own shampoo there conditioner in my hand and it smelled absolutely horrid!! I let the water wash it off and used once again my own bar soap to scrub off the horrid smell from my hand of the hair conditioner. What do these people think when they put these crazy things in their hotel??? I guess they can't really figure out how to do it right but if you smell this conditioner how can someone possibly think this actually smells good???? Who is in charge at Drury??? The people that run this place have good concepts in some ways but are complete idiots in other ways and now have horrid smelling things and now adding fees for pets. Way to go Drury:{ Get someone in charge that has a brain please.

Room Tip: This is right off I 10 in Las Cruses. Just be ready for a dog fee and stinky conditioner with old st...
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HenryBAHound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Las Cruces, responded to this review, November 3, 2014
Thank you for taking the time to give us your feedback. We set out to provide exceptional service to all of our guests and I am sorry that you were not satisfied during your last stay. As a company that has long been pet friendly we have made a few changes to our cleaning routine in our pet rooms. Our new $10 pet fee is allowing us to provide a better experience for our guests that may have allergies to our four legged guests. We have a wide array of items that fall within our Extras Aren't Extra! slogan and hope you were able to enjoy our Hot breakfast, our evening Kickback with free drinks and hot snacks, as well as many other amenities. Thank you so much for sharing your thoughts on our new bathroom amenities. We are always striving to make things better and our guests suggestions help us improve. Please feel free to reach out to us here at the hotel if there is anything we can help you with.

Sharon G.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin,USA
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed November 16, 2013

I love staying at Drury hotel's. The rooms are very comfortable. Evenings there is food and drinks set out for you. And in the mornings they have a full breakfast. The price you would think would be high for everything you get, but it isn't . It's very affordable.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank goldandsilverrush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
142 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed November 3, 2013

I am being a little picky here by not rating it higher but I am comparing it to another Drury I stayed in in Franklin TN, which was amazing so I was a little disappointed. This is a slightly older property and felt a little dark inside. It was very busy with kids everywhere which was a little annoying for us who were travelling without Children. I'd say it is aimed at the family market much more than singles or couples. There is a 'kickback' hour in the evening which entitles you to free drinks and some food, however this couldn't be classed as dinner- it's some packet macaroni and cheese and baked potatoes or nachos etc. No healthy options and not something you would be wanting to be feeding your children- hopefully. Breakfast is similar, held in the lobby area. I was pretty surprised to see people walking around in their pyjamas at breakfast as well.
The rooms are clean however and front desk staff were friendly. If you are travelling though NM I would recommend it as long as you aren't expecting anything fancy or classy.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SacredTrickster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Las Cruces, responded to this review, November 20, 2013
Thank you so much for sharing your feedback regarding your stay here in Las Cruces. We appreciate hearing from our guests as we are always looking for ways to improve and further the level of service we are providing. I am happy you enjoyed our clean rooms and friendly staff. Our 5:30 Kickback is designed for guests to enjoy a drink and a few hot snacks before an evening on the town.

Again, we are always looking to better ourselves and I will share your comments with our team to help the process of any changes that may come in the future. I hope we will see you again if your travels bring you to Las Cruces in the future.

Sharon Gilham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites Las Cruces

Property: Drury Inn & Suites Las Cruces
Address: 1631 Hickory Loop, Las Cruces, NM 88005-6587
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Las Cruces
#10 Family Hotel in Las Cruces
#14 Business Hotel in Las Cruces
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Drury Inn & Suites Las Cruces 3*
Number of rooms: 73
Official Description (provided by the hotel):
Drury Inn & Suites Las Cruces offers clean, comfortable rooms, a free hot breakfast every morning and free hot food and cold beverages every evening at our 5:30 Kickback(R). Whether you are flying into Las Cruces International Airport or driving through via I-10, our Mesilla Valley hotel is close to New Mexico State University and Historic Old Mesilla. ... more   less 
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Also Known As:
Drury Inn And Suites Las Cruces
Drury Inn & Suites Las Cruces Hotel Las Cruces
Drury Inn Las Cruces
Drury Las Cruces
Las Cruces Drury Inn

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