Worst place ever do not stay here!!! As mgt said they have a lot of families here so if you don't want it to sound like a heard of elephants above you stay somewhere else!!
We arrived late so they have a phone in the lobby that you need to pick up and dial a number so someone can come down and check you in, we had to call 3 times before someone came down. No apology was given for the long wait. The hotel runs along a busy road so we asked for a room on the opposite side. This caused a bit of a problem but he was finally able to comply. We got to our room and settled in. By 4:30am we were awoken by the family above us thumping around. By 6:30am the kids were up and running literally! We went to see mgt at 9am as soon as the office opened. Chris the property manager told us our options were he could move us but he would have to charge us $25 for a cleaning fee or we let him talk to the people and if they didn't stop then he could move us and waive the fee. Chris explained they have a lot of families that stay there so even if he moved us he couldn't guarantee it would be any better. If we wanted to move to the top floor then we would be on the smoking floor. When he called their room they said they were leaving the next day(believe me I would've paid the $25 if I had known they were staying). The next morning they woke us up at 5:30am and this morning 6am. They have not left and we have not slept. We have informed management each day but they have yet to move us. Last night they told us they would kick the family out if we complained one more time. So here I am writing a review at 6:30 am on a Saturday morning because I don't want to make a family homeless. You pay by the week here so there are a lot of long term people. I will be going to the office again at 9am for them to move us!! I am so tired :( It was my father in-law who booked us this hotel. Based on other reviews I would never have chosen this place!
- Official Description (provided by the hotel):
- WoodSpring Suites Las Cruces is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Front desk opened and staffed Mon. - Fri. 7:00 AM - 10:00 PM | Sat. - Sun. 8:00 AM - 8:00 PM - Pet-friendly Hotel - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. ... more less
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- Also Known As:
- Value Place Las Cruces Hotel Las Cruces