Worst place ever do not stay here!!! As mgt said they have a lot of families here so if you don't want it to sound like a heard of elephants above you stay somewhere else!!
We arrived late so they have a phone in the lobby that you need to pick up and dial a number so someone can come down and check you in, we had to call 3 times before someone came down. No apology was given for the long wait. The hotel runs along a busy road so we asked for a room on the opposite side. This caused a bit of a problem but he was finally able to comply. We got to our room and settled in. By 4:30am we were awoken by the family above us thumping around. By 6:30am the kids were up and running literally! We went to see mgt at 9am as soon as the office opened. Chris the property manager told us our options were he could move us but he would have to charge us $25 for a cleaning fee or we let him talk to the people and if they didn't stop then he could move us and waive the fee. Chris explained they have a lot of families that stay there so even if he moved us he couldn't guarantee it would be any better. If we wanted to move to the top floor then we would be on the smoking floor. When he called their room they said they were leaving the next day(believe me I would've paid the $25 if I had known they were staying). The next morning they woke us up at 5:30am and this morning 6am. They have not left and we have not slept. We have informed management each day but they have yet to move us. Last night they told us they would kick the family out if we complained one more time. So here I am writing a review at 6:30 am on a Saturday morning because I don't want to make a family homeless. You pay by the week here so there are a lot of long term people. I will be going to the office again at 9am for them to move us!! I am so tired :( It was my father in-law who booked us this hotel. Based on other reviews I would never have chosen this place!
- Official Description (provided by the hotel):
- Value Place Las Cruces is in the Mesilla Valley, the chili capitol of the world. Located between the Organ Mountains and the Rio Grande, Las Cruces, New Mexico is a popular southwestern destination offering a variety of unique special events, cultural, historical and recreational attractions, and 350 days of sunshine per year! At the crossroads of Interstate 10 and Interstate 25, Las Cruces is home to Spaceport America, which is the center of the commercial space exploration era. As a recreational destination, Las Cruces offers something for everyone from bird watching, hiking, river rafting on the Rio, mountain biking, and camping, to spectacular golf. For rockhounds, there are day trip opportunities to the Gila National Forest, City of Rocks and Rockhound State Parks. For history buffs, check out the Fort Selden State Monument were buffalo soldiers where once stationed. If it's arts and culture you’re looking for, Las Cruces has museums, numerous art galleries, multiple performing arts venues, and unique farmers and craft markets. ... more less
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- Also Known As:
- Value Place Las Cruces Hotel Las Cruces