We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“Understaffed!” 3 of 5 bubbles
Review of Comfort Inn & Suites Las Cruces

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Comfort Inn & Suites Las Cruces
Ranked #5 of 33 Hotels in Las Cruces
Certificate of Excellence
Level Contributor
77 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Understaffed!”
3 of 5 bubbles Reviewed January 29, 2014 via mobile

I called ahead for a room reservation, but was not told that the interstate exit to the hotel location was closed for construction. We had to go to the next exit and wind our way around the area to find the hotel. I attempted to call the front desk for directions, but the phone rang..and rang...and rang...and.....
The room was spacious, the bed and pillows very comfortable and we had a good night's rest. Next morning at breakfast....no coffee....no scrambled eggs....no visible salt and pepper....eventually, all were replenished...but, it was obvious that they could not keep up with the guests eating there.
Checkout.....computer was extremely slow...I waited ten minutes while the desk clerk attempted....and attempted.....and attempted to print my receipt. I give it an average rating....as I felt it was clean and comfortable.....just understaffed and slow.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank S C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela B, Manager at Comfort Inn & Suites Las Cruces, responded to this review, February 23, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Pamela Parker Bolton
General Manager
Comfort Inn & Suites
5755271050
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

239 reviews from our community

Traveler rating
    117
    68
    30
    15
    9
See reviews for
75
84
18
38
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Santa Fe, New Mexico
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 bubbles Reviewed December 19, 2013

This COULD be a great deal, the exact same hotel in Deming is I give five stars. When I checked in they failed to inform me that their boilers were being fixed and they didn't have any hot water or even any cold water pressure in the showers, and it wasn't restored while I was there. I tried to get a refund or a comp stay, but the manager wouldn't take my call or call me back after repeated attempts.

That said, it was probably an isolated incident, but also the indoor pool wasn't heated, the Sauna was permanently out of order, my non-smoking room smelled like smoke, and there was a massive dripping leak in the ceiling of the hallway outside my room, and there wasn't even a bucket under it, just soaked the carpet all night. The mini-fridge was so loud you had to unplug it to watch TV, and the TV was a small old tube style with fuzzy picture.

The GOOD: This is the closest hotel to Old Mesilla and is a nice walk on wide sidewalks. There is a great restaurant behind the hotel called Q's Steakhouse. The infrastructure is there for a good hotel, but it reeks of a cheap owner.

  • Stayed December 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank robotkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela B, Manager at Comfort Inn & Suites Las Cruces, responded to this review, February 23, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Pamela Parker Bolton
General Manager
Comfort Inn & Suites
5755271050
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
98 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed December 13, 2013

Driving from Scottsdale AZ on our way to San Antonio TX we stop to rest at Comfort Inn @ Suites, it was good, customer services was excellent, Room was clean, and we got a good rest. The only thing schould be taking care is the elevator carpet was nasty and the hallway carpet to.

Room Tip: Always choose higher floor far away from vendor machine or elevator.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank redbirdsong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gardner, Massachusetts
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 11, 2013

We stayed here for one night during a cross country trip. Clean comfortable and conveniently located. Close to everything, can walk to some (although there was road construction) easy to drive. Staff friendly and helpful. Very thankful for the laundry facilities on site. Would recommend to others and stay again. Refrigerator and microwave in room - handy.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jcull65-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Cruces, New Mexico
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 8, 2013 via mobile

Great location, great price, great room. I stayed in November for ten nights. The room was spacious, and very comfortable. The hotel is within walking distance of a shopping center with several eating places (including the city's best Japanese/sushi place), and very close to the events center. I travel frequently on business, and this place is definitely in my top ten of any city.

Stayed November 2013, traveled on business
Helpful?
Thank Brian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
573 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed October 31, 2013

This one is visible from the interstate--a plus. Again, the TP and facial tissues are thin, thin, thin. Our HVAC wasn't operational, and the staff immediately relocated us to another room. The staff referred us to a great restaurant for dinner. There's street construction, but that's not a fault of Choice.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank suburban-countess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Lunas, New Mexico
Level Contributor
2 reviews
4 of 5 bubbles Reviewed October 15, 2013

Glad to find a hotel that provided Gluten-free items for breakfast. Their complementary breakfast included eggs, bacon and yogurt. They also had waffles, cereal and fruit. The room was large and clean with a microwave and refrigerator.

  • Stayed October 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bobbie861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Las Cruces hotels
0.3 mi away
Hampton Inn & Suites Las Cruces I-10
1.5 mi away
Ramada Las Cruces Hotel and Conference Center
0.5 mi away
Days Inn Las Cruces
Days Inn Las Cruces
#6 of 33 in Las Cruces
4.0 of 5 bubbles 789 reviews
Show Prices
Show Prices
Show Prices
3.2 mi away
Hilton Garden Inn Las Cruces
Hilton Garden Inn Las Cruces
#2 of 33 in Las Cruces
4.5 of 5 bubbles 663 reviews
3.5 mi away
Hotel Encanto de Las Cruces
Hotel Encanto de Las Cruces
#4 of 33 in Las Cruces
4.0 of 5 bubbles 999 reviews
1.0 mi away
BEST WESTERN Mission Inn
BEST WESTERN Mission Inn
#8 of 33 in Las Cruces
4.0 of 5 bubbles 576 reviews
Show Prices
Show Prices
Show Prices

Been to Comfort Inn & Suites Las Cruces? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn & Suites Las Cruces

Property: Comfort Inn & Suites Las Cruces
Address: 1300 Avenida de Mesilla, Las Cruces, NM 88005
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 33 Hotels in Las Cruces
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Las Cruces 2.5*
Number of rooms: 52
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Choice Hotels so you can book your Comfort Inn & Suites Las Cruces reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn And Suites Las Cruces
Comfort Inn & Suites Las Cruces Hotel Las Cruces
Comfort Inn Las Cruces
Las Cruces Comfort Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing