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“Understaffed!”

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Comfort Inn & Suites
Ranked #3 of 34 Hotels in Las Cruces
Certificate of Excellence
Reviewed January 29, 2014

I called ahead for a room reservation, but was not told that the interstate exit to the hotel location was closed for construction. We had to go to the next exit and wind our way around the area to find the hotel. I attempted to call the front desk for directions, but the phone rang..and rang...and rang...and.....
The room was spacious, the bed and pillows very comfortable and we had a good night's rest. Next morning at breakfast....no coffee....no scrambled eggs....no visible salt and pepper....eventually, all were replenished...but, it was obvious that they could not keep up with the guests eating there.
Checkout.....computer was extremely slow...I waited ten minutes while the desk clerk attempted....and attempted.....and attempted to print my receipt. I give it an average rating....as I felt it was clean and comfortable.....just understaffed and slow.

Stayed: January 2014, traveled as a couple
1  Thank S C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela B, Manager at Comfort Inn & Suites, responded to this reviewResponded February 23, 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Pamela Parker Bolton
General Manager
Comfort Inn & Suites
5755271050

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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221 - 227 of 288 reviews

Reviewed December 19, 2013

This COULD be a great deal, the exact same hotel in Deming is I give five stars. When I checked in they failed to inform me that their boilers were being fixed and they didn't have any hot water or even any cold water pressure in the showers, and it wasn't restored while I was there. I tried to get a refund or a comp stay, but the manager wouldn't take my call or call me back after repeated attempts.

That said, it was probably an isolated incident, but also the indoor pool wasn't heated, the Sauna was permanently out of order, my non-smoking room smelled like smoke, and there was a massive dripping leak in the ceiling of the hallway outside my room, and there wasn't even a bucket under it, just soaked the carpet all night. The mini-fridge was so loud you had to unplug it to watch TV, and the TV was a small old tube style with fuzzy picture.

The GOOD: This is the closest hotel to Old Mesilla and is a nice walk on wide sidewalks. There is a great restaurant behind the hotel called Q's Steakhouse. The infrastructure is there for a good hotel, but it reeks of a cheap owner.

  • Stayed: December 2013, traveled solo
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1  Thank robotkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela B, Manager at Comfort Inn & Suites, responded to this reviewResponded February 23, 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Pamela Parker Bolton
General Manager
Comfort Inn & Suites
5755271050

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2013

Driving from Scottsdale AZ on our way to San Antonio TX we stop to rest at Comfort Inn @ Suites, it was good, customer services was excellent, Room was clean, and we got a good rest. The only thing schould be taking care is the elevator carpet was nasty and the hallway carpet to.

Room Tip: Always choose higher floor far away from vendor machine or elevator.
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  • Stayed: September 2013, traveled as a couple
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Thank redbirdsong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2013

We stayed here for one night during a cross country trip. Clean comfortable and conveniently located. Close to everything, can walk to some (although there was road construction) easy to drive. Staff friendly and helpful. Very thankful for the laundry facilities on site. Would recommend to others and stay again. Refrigerator and microwave in room - handy.

  • Stayed: October 2013, traveled with family
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Thank jcull65-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2013

Great location, great price, great room. I stayed in November for ten nights. The room was spacious, and very comfortable. The hotel is within walking distance of a shopping center with several eating places (including the city's best Japanese/sushi place), and very close to the events center. I travel frequently on business, and this place is definitely in my top ten of any city.

Stayed: November 2013, traveled on business
Thank Brian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2013

This one is visible from the interstate--a plus. Again, the TP and facial tissues are thin, thin, thin. Our HVAC wasn't operational, and the staff immediately relocated us to another room. The staff referred us to a great restaurant for dinner. There's street construction, but that's not a fault of Choice.

  • Stayed: October 2013, traveled as a couple
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Thank suburban-countess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2013

Glad to find a hotel that provided Gluten-free items for breakfast. Their complementary breakfast included eggs, bacon and yogurt. They also had waffles, cereal and fruit. The room was large and clean with a microwave and refrigerator.

  • Stayed: October 2013, traveled solo
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Thank Bobbie861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 1300 Avenida de Mesilla, Las Cruces, NM 88005-3994
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 34 Hotels in Las Cruces
Price Range: $84 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 52
Reservation Options:
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Also Known As:
Comfort Inn And Suites Las Cruces
Comfort Inn & Suites Las Cruces Hotel Las Cruces
Comfort Inn Las Cruces
Las Cruces Comfort Inn

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