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“Nice Comfort but...”

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Comfort Inn & Suites
Ranked #4 of 34 Hotels in Las Cruces
Certificate of Excellence
Reviewed December 8, 2012

My wife and I stayed in this Comfort in mid-Dec 2012 at the senior rate of $74 plus tax for a king no-smoking room. This was our first stay at this Comfort. While the staff was polite, pleasant and helpful, I was a little disappointed with the apparent lack of maintenance to the facility. Our room was clean but needed attention to the diverter valve in the tub (not much hot water at maximum setting) and the quality of TV reception (fuzzy signal & staff could not fix). The TV was also an old CRT type-not a newer flat screen TV.

If you stay here, select a room on the back side of the property (away from Avenida de Mesilla) so you will not be bothered by traffic noise.

Breakfast was the typical Comfort Inn breakfast with coffee, juice, eggs, sausage, waffles, cereal, etc and was adequate. The room had a refrigerator, in-room coffee and microwave. There is a free WSJ newspaper on week days.

The hotel is convenient to a great restaurant (La Posta de Mesilla, 2410 Calle De San Albino) just 0.8 miles south. To get to the restaurant, you drive south on Avenida de Mesilla and look for La Posta de Mesilla signs after your cross Calle Del Norte/NM359.

Room Tip: Select a room on the side opposite to the highway.
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  • Stayed: December 2012, traveled as a couple
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Thank VLA-traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose P, Manager at Comfort Inn & Suites, responded to this reviewResponded January 10, 2013

Thank you for staying with us at the Comfort Inn & Suites de Mesilla. We will use your comments to further better our hotel. We are currently updating all rooms with flat-screen TV's and have focused much more on our maintenance of the property. We do however, apologize for the noise and will have to come up with a unique way to solve the issue.
Thank you again for your stay:
Jose

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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245 - 251 of 288 reviews

Reviewed November 19, 2012

This hotel used to be one of the best in town. I have stayed here many times and it seems to get a little more worn down every time I stay here.
On my last stay I was put in a room with several issues that Choice Hotels should be very disappointed about. The room was missing the valence above the window although the holes were still in the wall and not patched. They put up a curtain rod with some cheap curtains that did not even cover the entire window so you could not block out the light.
As I walked away from the window I hit my leg on the bed frame. It was a home made frame made out of 2x6 wood sticking out about 3" past the bed. That bed was also about 3-4" shorter than the other one which looks ridiculous.
I turned on the tv just to have it show a line across the screen and turn off a few seconds later. After several attempts I had to check out of this room and try another.
The second room was better but still showing serious signs of wear.
The staff did not seem too surprised when I let them know about the room so I assume they are aware of the condition.
There are better choices in town and if you can make the 25 minute drive to El Paso the Comfort Suites on Mesa is much nicer.

  • Stayed: November 2012, traveled on business
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Thank oneseadawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose P, Manager at Comfort Inn & Suites, responded to this reviewResponded January 10, 2013

We apologize for lack of maintenance in the past. We are now more focused in improving our property and maintaining the rooms. We have invested in the tools we need to make us a more desirable destination. We hope to see you again in the future to show our improvements.
Thank you for your comments.
Sincerely Jose

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Reviewed November 2, 2012

The reason we chose this motel was because it was close to I-10 and La Mesilla. At check-in the clerk said, "I am giving you one of the new rooms". Not knowing what he ment, we assumed it had been recently renovated. If this was a new room, can't imagine what the old ones were like. Big hole in the carpet right inside the door. Furniture average but bed was a pillow-top and good. Halls were in need of being vacuumed. Especially around the elevator. TV reception terrible. Staff friendly and breakfast average. Price, above average for a comfort inn but not for the area.

  • Stayed: October 2012, traveled as a couple
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Thank james s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2012

Stayed here recently when I was in town for a funeral and was very pleasantly surprised by the hotel and the room. I stayed in the main building and the public areas I was in were clean and looked newly updated. My room was immaculate and the shower/tub looked brand-new. My room had in-room coffee and a refrigerator, add-ons I always like to have. The room was quiet at night and I did not notice a lot of hallway noise. The room is not luxurious but I did not expect that. The beds were comfortable, there were lots of pillows, and all in all, it was a very nice place to spend a couple of nights. The free breakfast in the morning was very comprehensive and the waffle maker actually worked, which I have not seen very often in hotels with waffle makers. I did not experience any of the negative things mentioned in other reviews - which I am not saying did not happen to them, just that I didn't have any problems at all with this facility.
Best of all, when I needed to extend my stay another night unexpectedly, the night front-desk person was very efficient and helpful and was able to extend my stay so I was able to stay in the same room, and not move. He was very polite and helpful.
This hotel is VERY convenient to the freeway and to Old Mesilla. There are restaurants very close to the hotel, including one across the street (which I did not try). The Las Cruces downtown area is just minutes away. I recommend this hotel to travelers in Las Cruces.

  • Stayed: October 2012, traveled with friends
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Thank foodiechick77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2012

This was our fourth stay here and not our best experience. The Front Desk person seemed extremely disinterested and needed a course in human interaction! We were then greeted by signs on the pool and hot tub door that it was closed by the local health department. Not a good omen......

We then went to our room and discovered it was in the midst of being cleaned. Obviously, the Front Desk person had not checked its readiness. Fortunately, the maid was extremely helpful and did a great job of quickly and efficiently cleaning our room. The room was fine, breakfast OK and everything worked well, except the room a/c needed a silencer!

It seemed that little things needed to be done and, as I said above, appeared to need some TLC..

  • Stayed: September 2012, traveled as a couple
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Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2012

Stayed here for four nights. Found the hotel rooms to be clean and comfortable. The A/C worked great. The flat screen TV was a plus along with the microwave and refrigerator. The location is good....right off the I 25 freeway at Exit 1. The desk staff was friendly and coffee and hot tea was available 24/7. A full breakfast was served each morning. No problems here folks.

  • Stayed: August 2012, traveled on business
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Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2012

For the price, this was a nice room. It is complete with a small frig and micro wave. The AC was good, the room was clean (except they still use bedspreads, I wish all chains would do away with bedding that doesn't get laundered each time). The breakfast is not good or fresh, but for the money it was a pleasant stay. The area is ok, but probably not wise to leave valuables in your car.

Room Tip: All the rooms are probably the same, upper floor might be a little more quiet.
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  • Stayed: August 2012, traveled as a couple
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Thank Martha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 1300 Avenida de Mesilla, Las Cruces, NM 88005-3994
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 34 Hotels in Las Cruces
Price Range: $83 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 52
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Also Known As:
Comfort Inn And Suites Las Cruces
Comfort Inn & Suites Las Cruces Hotel Las Cruces
Comfort Inn Las Cruces
Las Cruces Comfort Inn

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