My husband, daughter, and myself stayed here for three nights while visiting my son who lives in Las Cruces. After our three night stay we left and then came back for 1 more night before we started on our way back home. Our first stay was wonderful. This is a very clean and comfortable hotel. Room was large, beds were super comfortable had a refrigerator and micro which was helpful. Breakfast was good. Check in on first visit was excellent. Young man was very pleasant gave us bottled water since we are priority members. Also had good cookies every nite. Only downsize was a slow elevator. When we checked out I asked the girl if we could have the same room when we returned in two days and if not please put us on the top floor, she replied we could have the same room. Great.
On our return we checked in and same girl was there and she gives me a room on the second floor I tell her about check out and she tells me she remembers me, but only promised the same type of room, manager overhears her and moves me to top floor and a suite, which was the same room only with a small sink added and a cabinet, but I did appreciate that he did that, but as I go to leave she gives me no water, which she just gave to the man in front of me since he was a priority member, I think she was not happy with me. I understand requests are just that, requests, but please don't promise something and then try to get out of it by lying, just admit you made a mistake
Overall I think this is an excellent hotel in a great location, quiet, clean, great mattress, new furnishings, great breakfast.
- Official Description (provided by the hotel):
- The Holiday Inn Express & Suites Las Cruces North is exquisitely designed in contemporary southwest styling. Conveniently located right off I-25 and minutes away from I-10, we're within a short distance to wide variety of restaurants and shopping as well as short distance from Historic Old Mesilla, New Mexico State University, Mesilla Valley Mall, and Space Port America. Our 100% non-smoking hotel offers an indoor pool, whirlpool, complimentary hot breakfast buffet, wired and wireless high speed Internet, 24 hour business and fitness centers as well as flexible meeting space that accommodates up to 75 people. All of our extra spacious rooms feature a refrigerator, microwave, luxurious new bedding and a multimedia flat panel television. Guests will appreciate being close to El Paso, Texas, Juarez, Mexico, New Mexico State University Golf Course, White Sands National Monument, Aguiree Springs, Las Cruces Museum of Natural History, Stahmann Pecan Farms, Sonoma Ranch Golf Course, Gadsden Museum, New Mexico Farm and Ranch Museum, Mesilla Valley Bosque State Park, Las Cruces Farmers & Crafts Market and the spectacular Organ Mountains that provide excellent mountain biking and hiking opportunities. Las Cruces offers you rich New Mexico culture, over 350 days of sun shine, outstanding Mexican food, and plenty of activities for the outdoors enthusiast, so Stay Smart®. ... more less
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