Sadly this is not the same hotel it was a year ago when I stayed here. Don’t get me wrong, it is one of the three best hotels in the city as far as I know. The building is spacious, elegant in a relaxed South West way and immaculate. The human factor seems to have disappeared. We were treated to a fire alarm testing which lasted 2 or more hours and blasted every room repeatedly. These are essential but because the hotel never bothered to warn the guests, I lost two customers I could have rescheduled or seen elsewhere had I known. They didn’t seem to have warned the staff either as no one knew how long this would go on, that the fire doors in each corridor automatically close and lock when the alarm goes off and what to do to get me back to my room. There is now an impersonal, tired quality to the staff which certainly was not there last time. A few exceptions, of course which make things nice. People like Aaron and Dakota in the dining room, John on desk and a few others provided a spark of joy and a sense they were happy to be there.... Would I stay here again? I’m not sure. There is a wonderful Hampton Inn and Suites across town. It is less convenient but very nice and when I checked in my son, they were pleasant and gracious. I really don’t know.
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