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“Best choice for Las Cruces” 4 of 5 bubbles
Review of Hilton Garden Inn Las Cruces

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Hilton Garden Inn Las Cruces
Ranked #2 of 33 Hotels in Las Cruces
Certificate of Excellence
Birmingham, Alabama
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Best choice for Las Cruces”
4 of 5 bubbles Reviewed January 17, 2013

We stayed at the hotel for four days while we were touring southern New Mexico. The hotel property is well-kept and very clean. Though it was too cold to try to pool, we thought that the pool was one of the nicest pools we've seen for a chain hotel and we would have enjoyed sitting by the large pool. There is an inviting fireplace with seating by the pool area. Our room was a king suite and it was serviced each day which we expect, but have discovered with other hotel stays that sometimes our room cleaning was missed. The lobby is large with pleasing decor. The front desk people are cordial. They give you a complimentary bottle of water when you check in, but it would be nice if you could get a new bottle of water each day in the room.The only problem we had during our stay was a minor problem with room service. Our food order was delivered missing items. Our room service server left to retrieve the missing order, but we had to wait at least 20 minutes for her to return and even then, it was after another phone call to remind her to bring the rest of our order. The room service food was not very good and we didn't finish our food. But overall, we both were comfortable and happy with our stay. After looking around Las Cruces, we felt we had made the best choice for our stay. The hotel is in a new part of town, conveniently located just off I-25 and close to restaurants, shopping, etc.

Room Tip: We requested a room with a view to the mountains when we reserved the room and they remembered.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TravelPhoto_AS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa R, General Manager at Hilton Garden Inn Las Cruces, responded to this review, January 23, 2013
Thank you so much for your recent stay with the Hilton Garden Inn Las Cruces.

I was please to see that you enjoyed our teams hospitality and we are looking forward on serving you in the future.

I will share your comments with our team members as a tool to help increase our service.

Thank you again!

Lisa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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625 reviews from our community

Traveler rating
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    55
    17
    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
North Bend, Washington, United States
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed January 14, 2013

What's not to like? This Hilton Garden Inn is conveniently located just off I-25, a mile or so from I-10, near the Memorial Medical Center and the NMSU campus. There are numerous eating options within a couple of miles. Our room was spacious and clean, a good value for the money. The on-site laundry facilities were reasonably priced and the exercise room well-equipped. Every employee we interacted with was courteous, helpful and pleasant. We'll use this as a stopover anytime we pass through Las Cruces.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DavidB371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa R, General Manager at Hilton Garden Inn Las Cruces, responded to this review, January 16, 2013
Thank you so much for your recent stay at the Hilton Garden Inn Las Cruces.

We read your comments and I'm very happy to see that you enjoyed our teams hospitality and you enjoyed your clean spacious guest room. I will make sure to share your review with our team. Thank you again!

We hope to see you back soon!

Warm Regards,

Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Washington
Level Contributor
108 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 bubbles Reviewed January 10, 2013

We had a very pleasant stay here for 3 nights and would heartily recommend this new hotel to all. The checkin was most attentive with Cameron answering my numerous questions and room requests. We opted to pay a slight bit more for a roomy Jr. Suite and slept well all three nights. It overlooked the hospital so no highway noise was present.
Two televisions, frig/microwave sofa desk and everything was new and spotless. Great location…perfect for touring the area and near many good restaurants and the college. Very safe, free parking and the excellent to order free HHonors breakfast was most generous. The hotel coin laundry was handy but a little pricey for small loads.
We had problems with the loose toilet seat [ swiftly corrected ] and sluggish flush but this seems to be symptomatic throughout the Hilton Garden Inn chain. They all seem to have become so water conservative that flushing anything is a gamble.
Stay here…they are new and eager to please the guests.

Room Tip: Overlook the hospital to avoid road noise
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jonesyguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa R, General Manager at Hilton Garden Inn Las Cruces, responded to this review, January 14, 2013
Thank you for choosing Hilton Garden Inn for your recent stay in Las Cruces.

I was delighted to hear that our Staff was friendly and helpful. I see Camreon was able to assist you with all your questions.

It was a pleasure having you as our guest and we look forward on having you return.

Warm Regards,

Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, NM
Level Contributor
72 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed December 31, 2012

We've stayed at Hilton Garden Inns before and this one continues the good impression of the chain. The room was a good size and the bathroom clean. The best thing about it was the bed -- very comfortable and just what we needed after a day's drive. Breakfast was OK -- pricey for the area but convenient. We also had a small dinner which was OK but not exciting. Very nice staff and I would stay here again.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Aon5727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa R, General Manager at Hilton Garden Inn Las Cruces, responded to this review, January 2, 2013
Thank you for choosing Hilton Garden Inn for your recent stay in Las Cruces. We have read your comments and glad you enjoyed our Garden Sleeper Bed. We appreciate your comments regarding you experience at our American Grill and I will share it with our team so we can improve our service.

It was a pleasure to have you as our guests. We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio
Level Contributor
397 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
3 of 5 bubbles Reviewed December 29, 2012

Clean property, comfortable and quiet room. We were tired and decided to have dinner at the hotel restaurant. There were only 6 patrons there but we still waited some 40 minutes for our sandwiches before surrendering and going to Chili's. We should have gone there to begin with. Front desk employees were very nice and apologetic but perhaps it is too much for management to try to be in the hotel and restaurant businesses at the same time.

Room Tip: Stay on the side opposite from the busy road.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Otto W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa R, General Manager at Hilton Garden Inn Las Cruces, responded to this review, December 31, 2012
Thank you for your comment, we are pleased you have enjoyed your stay at Hilton Garden Inn Lasw Cruces and you found our room comfortable and peaceful. We thank you for your considerations as every comments enhance us to improve our service. I will be providing additional training for our American Grill staff.

Looking forward to have you again at For You Hotel, I send you our very best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 28, 2012

I stayed at the Hilton Garden Inn during my stay in Las Cruces, was not sure what I was going to find. What I found was a very friendly staff, clean and comfortable rooms and a full service restaurant with room service. Had breakfast daily and dinner once in the restaurant, the service staff was great and the food was pretty good. The WiFi in the room as well as the lobby was fast and easy to access, anyone thinking of staying here I would recommend it.

Room Tip: Check the bed, I did not notice that it has the comfort dial on the side. When I first sat on the be...
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AZMAN48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa R, General Manager at Hilton Garden Inn Las Cruces, responded to this review, December 31, 2012
Thank you for choosing Hilton Garden Inn for your recent stay in Las Cruces. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

We look forward on serving you in the future.

Happy New Years!!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
Level Contributor
114 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed December 5, 2012

It is on top of the quality of the Garden inn by hilton. Staff very friendly and helpful. Quite, clean, not expensive for this kind of hotel, with bar and restaurant that serve quality food. Breackfast very. Only good things to say about this hotel .... if you are in the area a must to stay here.

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank maurizi01957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa R, General Manager at Hilton Garden Inn Las Cruces, responded to this review, December 6, 2012
Thank you for choosing Hilton Garden Inn for your recent stay in Las Cruces. I was delighted to hear you had an enjoyable time at our hotel.

Is was a pleasure to have you as our guest. We hope to see you again soon.

Warm Regards,

Lisa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Las Cruces

Property: Hilton Garden Inn Las Cruces
Address: 2550 Don Roser Drive, Las Cruces, NM 88011
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Las Cruces
#3 Romantic Hotel in Las Cruces
#4 Family Hotel in Las Cruces
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Las Cruces 3*
Number of rooms: 114
Reservation Options:
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Also Known As:
Hilton Garden Inn Las Cruces Hotel Las Cruces

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