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“Beautiful springs, terrible service!”

Jemez Hot Springs: Home of The Giggling Springs
Certificate of Excellence
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Attraction details
Recommended length of visit: 1-2 hours
Owner description: Jemez Hot Springs, Home of The Giggling Springs is located at the site of the earliest Bath House in the Jemez Springs area. Before that, the mineral water was used by the Native Americans of the area. Our water comes from deep beneath the Valles Caldera (ancient volcano) up the mountain. The four pools contain an ancient sea water abundant with a relaxing and therapeutic blend of minerals such as calcium, magnesium, potassium, iron, silica, sodium and more. The source is 142 degrees F, but the pools are kept at a comfortable 102-104 degrees. The water is natural, and no chlorine or chemicals are added. We use ultraviolet light, ionizers and an oxygen inversions system to disinfect the water, and they are flow-through pools, so the water changes out regularly. Swim suits are required, children 14 and over are welcome, and for the comfort of our guests. Reservations are not required.
Reviewed August 22, 2013

We've brought a large group twice now to giggling springs during a spiritual retreat hoping for privacy, relaxation and peace. However, on both occasions, we experienced the women running it were extremely rude and unfriendly. Not only were they hovering above literally watching our every move, but they neglected to smile or extend any warm welcome. We were charged a fortune for one hour and then were blamed for "breaking" the mister when we used the outdoor hose to rinse off natural clay masks after being told we weren't allowed to use the sink and it would be an additional charge to rinse in the shower. To communicate these things, they shouted at us from the top balcony and then nagged until we all had rinsed. They claim river access but both times were after rain and the "mud" wasn't allowed to be tracked in so we had no access. We were told a charge amount of $15 per person on the phone but when we arrived it was $18 with no discount for a large group (12 people). We tried to relax despite our every move being scrutinized but in the end, we heard "times up" being screamed from the house without any politeness, gratitude or respect. The group I brought could not have been more respectful and mindful of our surroundings, and peaceful in our time there but the behavior of these women thoroughly detoured from our enjoyment of this experience. We will NOT be returning in the future. And I advise these women to relax a little and if they'll be charging so much money for a natural spring, let people get their money's worth!!!

3  Thank Tatiana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewMexicoTandT, Owner at Jemez Hot Springs: Home of The Giggling Springs, responded to this reviewResponded August 23, 2013

We're sorry that you feel the service was terrible, and it hurts to see this 2 star review here. I'd like to address some of the things you said and offer our perspective on this.
Let me preface this with saying that many of the people in this group were very nice, appreciative and respectful people.

First of all, there were no notes on your reservation regarding a discounted rate of $15 but you should know that we actually didn't make any money at all on your groups visit here.
The mister that was broken by your group wasn’t fixable and had to be replaced. Overall, it cost us more than the total amount your group paid—and when you add in the time and gas for a special trip to Albuquerque to get a new one (a trip which ended up having us running around ABQ and Rio Rancho to 3 different stores trying to get one!) we actually lost money.
Some in your group decided to use the faucet attached at the back of the gift shop that wasn’t meant to be used by pool guests. Without asking or understanding how to use it, the pressure was turned up too high and it was more than the mister could handle. It broke it in several places. This could have been avoided just by asking rather than trying to use something that isn’t set up for guests use. We didn't even have you and your group pay for these damages.

As a small (2 person) owner operated business (and this is also our home) we put a lot of time, effort and expense into this place so people can enjoy the mineral water and property. We do not have a staff, we do everything ourselves here, so we are connected to every detail of this place.

The reason we got the mister in the first place was because the river access isn't always available now due to the forest fires we've had recently. The run off from these fires makes the river black and ashy (and dangerous because you can't see where you're stepping) among other things. The slurry chemical that they pour on the fire and forest also washes down the river. (It’s hard to imagine why anyone coming here for therapeutic benefits would want to get in that water anyway!) You and your group were here just after some of the first rains following the Thompson Ridge fire, and you're correct in saying we didn't want it contaminating the pool by having people going into the river and then coming into the pool and bringing it in with them. The mister turned out to be a good alternative for cooling off without even having to get out of the pool, and people have really been enjoying having it there.

We hoped that (because you had been here before) you and your group understood our policies, but almost immediately after you got here we had to stop people from using body oil before getting in the pool. So yes, when it becomes obvious that people either didn’t read the policies, or are disregarding them and doing something that we’ve learned from our own experience will negatively impact the experience of other guests, (or our property) we do feel we have to pay more attention to them.
We didn't mind that you brought clay and put it on yourselves, but for the benefit of the people coming to soak after you leave, we asked that you not wash it off in the pool. We also didn't want people washing it off in the sink because the last time you and your group were here some of them did do that and it clogged the drain. That's why we brought you the plastic tub of water to rinse off in.

If we came across as rude, we do apologize, but that was more being stressed out from the circumstances we were dealing with.
We do try to be relaxed, and with the majority of our guests, that isn’t hard to do. But we feel that we are (in large part) here to try to keep what guests in one hour do from lessening the enjoyment and experience of the guests that come after them.

We could relax more and not be concerned when people do things that run the place down...break things, dirty up the pool water, pour on sunscreen—(which changes the pH of the water and makes a greasy oil slick on top of the water), let people stick their gum on the rocks around the pool, break glass, leave trash, smoke cigars, etc., but then it wouldn’t be a place most people would want to go---and it wouldn’t be a place we would want to be. We have policies that are intended to keep the place nice, and we see that as a good thing for our guests. If you want to see what happens to a place where no one cares what happens, go to Spence hot spring when the forest re-opens. I live not far from it, and I won’t set foot there anymore.
I actually do believe you are the kind of person (as well as the others with you) that could understand what we do here and why--if you try, and that you are even the kind of people that would actually appreciate what it takes for us to do what we do to make certain the place is nice when you get here....

It’s not hard to imagine that the people coming in the hour following yours would prefer not to soak in water that several women they don’t know just washed a bunch of clay off of themselves into---or water that has an oil slick on top from body oil applied by people before them. It’s also not hard to imagine that they would have enjoyed the use of the mister that wasn’t there for them...etc.
You can believe me when I say—we’d very much rather always be relaxed and never have to remind people of what they agreed to when they signed in.

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179 - 183 of 251 reviews

Reviewed August 11, 2013

I have been to Giggling Springs many times and highly recommend it. It is spiritually and physically rejuvenating. Those trying to improve their health should realize that the water quality here is oh so much better than at the more well known location of Ojo Caliente.

On some visits I have had the place all to myself (wonderful--bring a book) or just had the company of a friend or two. But if others are there that is OK too because the people you meet here are invariably interesting.

Thank Booker55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2013

Really cute outdoor pool, friendly people sharing the experience, I was hoping for more variety in the gift store.

Thank J9lmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewMexicoTandT, Owner at Jemez Hot Springs: Home of The Giggling Springs, responded to this reviewResponded August 9, 2013

Thank you for taking the time to write your review. We used to have more things in the gift shop but it's not a very big space and we thought it might be feeling too crowded so we backed off on stocking it some. Maybe we should reconsider that. Thank you for letting us know! We hope to see you here again someday!

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Reviewed August 7, 2013

My wife and I made our first visit to Giggling Springs on an overcast early midweek afternoon in August. It was perfect. We basically had the place to ourselves although there was nothing to stop others from arriving and entering the comforting waters. We each paid $30 for two hours of a most wonderful soak and felt great the rest of the day. The quality of the water is superb. I also enjoyed the mechanism used to add a bit more heat to the large pool of water - very ingenious!

1  Thank mwr505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewMexicoTandT, Owner at Jemez Hot Springs: Home of The Giggling Springs, responded to this reviewResponded August 9, 2013

Thank you for being here--we look forward to seeing you again! And thank you for writing this nice review!

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Reviewed August 6, 2013

I discovered Giggling Springs online (by accident) a few months ago - the best accidental discovery of my life! And last week, my boyfriend and I finally had the chance to visit. From the moment we drove onto the property, we could feel the energy - it truly is a magical destination! Giggling Springs is located in a mystical canyon with red rocks, blue skies, fresh air & wonderful people! The water in the pool is beautiful - soothing, refreshing & healing! The experience exceeded all of my expectations! The owners, Tanya & Therese, went above & beyond to welcome us and make our experience unforgettable. I would recommend Giggling Springs to anyone that still believes in magic and/or just needs a couple of hours to "soak in the wonder".
Thank you thank you thank you!

Thank Machelle2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewMexicoTandT, Owner at Jemez Hot Springs: Home of The Giggling Springs, responded to this reviewResponded August 7, 2013

We're SOOO glad you found us!!! But you know, nothing really happens "by accident" --- the people that find us are supposed to find us! ;) Thank you for the wonderful review! It means a lot to us when people feel the way about this place that we do! Come back soon!!!

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