I am an elite rewards member with La Quinta and booked a room through the web site that showed a very nice pool and hot tub. This is one of the main reasons we stay at this motel. Upon arrival at 5:45 pm there is no one at the front desk so I grab one of the carts and go unload my car. I came back in and there is still no one at the front desk so I started calling out for someone to respond but no one did. I started looking around to see if the clerk was in other places like the breakfast area and the pool area. This is when I see the sign that said POOL AND HOT TUBE DO NOT WORK. Well now I am a little perturbed and still no clerk. I actually had to yell HELLO 2 OR 3 times and finally someone comes out of the breakfast area closed door. I asked how is it that the pool and hot tub both dont work at the same time and she said she didnt know what was wrong with them but they had been out for some time now. I asked how long and she said she didnt know but quit awhile. I asked to speak to a manager and she said none was working. So I called laquinta.com's toll free number and spoke with a nice lady that told me not to worry that I could cancel and my points would be returned to my account. I told her ok I would try and find another hotel and call her back to refund my points. I told the girl behind the desk i was going to my computer to find another motel and she said do you want me to cancel your reservation then and I told her no I would do it with the lady at lq.com's number again. So I buy another room at Quality inn where the Pool and Hot tub both worked for 100 bucks. Then called lq.com and the lady said the clerk cancelled the reservation and she could no longer refund my points which were 18,000 yes thats eighteen thousand points for a room in Hobbs NM. So as of this time I called the clerk and asked for her to call her boss and ask them to call me and I gave her my phone number. You guessed it still no call as of yet. Thanks alot lq I might have to get me a choice hotel card instead of yours.
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