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“Not my best red roof experience”

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Red Roof Inn Gallup
Ranked #14 of 35 Hotels in Gallup
Reviewed April 21, 2014

Arrived right around midnight after a long day of travel. Gave my name, ID and credit card to check in, only to find out I had reserved a smoking room...I don't smoke. Clerk was surly at best, told me it was all I could have because I had booked online. Then I was asked for my reservation number, which I had to look up...after taking the time to get the information for the clerk, she said she didn't need it, gave me my key and dismissed me.

The room stunk of smoke, and was noisy as hell. All the reviews forgot to mention the trains that run right behind the property and literally rattle the windows. Bed is soft and wobbly, and I had serious doubts of the cleanliness of my linens.

I do not recommend this property at any price.

Stayed: April 2014, traveled solo
2  Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia530, Manager at Red Roof Inn Gallup, responded to this reviewResponded April 24, 2014

Thank you so much for taking the time to share your feedback with us. I sincerely apologize that the room didn't meet your expectations! Some booking websites make it difficult to see the area in which you can choose between smoking/non-smoking rooms and I am sorry that this caused you to end up with a room you did not want.

If we had any non-smoking rooms available, we would have happily given you one, however we are unable to do so when all other rooms are booked. For any future reservations, please call our property directly at (505) 722-7765 so we can assure that you get the type of room that best meets your needs and so that we can exceed your expectations.

We pride ourselves on meeting high standards of cleanliness and are sorry if you felt that we were lacking in some regard. We hope that you give us another opportunity to give you the very best service possible!

Have a safe trip to your destination!

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247 - 253 of 468 reviews

Reviewed April 15, 2014

My wife and I have had the opportunity to visit Gallup, New Mexico on a handful of ocassions. Each time we are never quite sure what our money will buy when it comes to a hotel room. While we have never stayed at a Red Roof Inn I have, for whatever reason, thought of the Red Roof Inns as being on the lower end of the scale. So when we chose this place to stay for $68.00 a night with our AAA discount I was questioning our choice. I was happily surprised. The room was clean, the furnishings not bad and the beds were al little firm but comfortable. Upon arrival we were checked in quickly and in spite of some train noise we had a good nights rest. If your on the lookout for an above average room when visiting Gallup, the Red Roof Inn is worth the try.

  • Stayed: April 2014, traveled with family
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1  Thank Tourist058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia530, Manager at Red Roof Inn Gallup, responded to this reviewResponded April 22, 2014

Thank you for deciding to give us a try when you have so many motels/hotels to choose from in Gallup! I am so glad that your first experience with Red Roof Inn was a pleasant one! I hope that on your future trips you will let us try to make your experience even better. Have a safe and enjoyable trip.

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Reviewed April 13, 2014

Room was clean, everything worked. Staff was good. Only problem was the wifi was not great. I have to write more because trip advisor requires 200 characters even if I don' have anything more usful to say

  • Stayed: April 2014, traveled with family
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1  Thank ken y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia530, Manager at Red Roof Inn Gallup, responded to this reviewResponded April 15, 2014

Thank you for staying with us and providing us with your valuable feedback! I apologize that the
Wi-Fi wasn't working properly; there was an incident that affected internet and phones from Flagstaff, AZ all the way to Albuquerque, NM and we are right in the middle. I'm sorry you suffered the repercussions of that! Have a safe journey to your next destination, and we hope we get the opportunity to see you again.

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Reviewed April 8, 2014

Very clean, comfy, friendly and affordable. On the second day I found the nice fitness room and sauna. Laundry is available at a reasonable price. No noise from the train that many other places in Gallup have. I'd stay here again anytime.

  • Stayed: April 2014, traveled solo
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1  Thank seawinters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia530, Manager at Red Roof Inn Gallup, responded to this reviewResponded April 9, 2014

It's wonderful to hear that you enjoyed your stay with us so much! I am glad we could provide an environment you felt comfortable in and that you were able to enjoy some R & R. Thank you for sharing your experience with us; we really appreciate hearing from our guests so we know what we are doing right and where we need to improve. We look forward to seeing you on your next trip to Gallup!

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Reviewed March 30, 2014

Last night of a long trip. grounds and building were neat and maintained. Room was clean, neat and well stocked. Staff were very friendly. The area for serving breakfast is small but the coffee was great.

Room Tip: Great value, close to I40 and a couple truck stops for fueling. Large selection of places to eat an...
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  • Stayed: March 2014, traveled with family
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2  Thank WTA3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia530, Manager at Red Roof Inn Gallup, responded to this reviewResponded April 4, 2014

Thank you very much for choosing to stay with us and for providing us with your feedback. I am so glad that you found the rooms to your liking and that you enjoyed our staff. We hope to see you again soon!

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Reviewed March 26, 2014

The reviews led us to expect something special from this chain motel and we were not disappointed. The woman attending the front desk was friendly, informative and efficient. The room was beyond our expectations. It must have been redecorated very recently with an up to date design and perfectly clean and fresh. The large flat screen TV was a plus, as was the beautiful work station/desk chair beside the bed. This is a special place within the budget inn category.

  • Stayed: March 2014, traveled as a couple
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1  Thank JoAnne82672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia530, Manager at Red Roof Inn Gallup, responded to this reviewResponded March 28, 2014

Thank you very much for taking the time to leave such a positive review for us! You are right about the rooms being recently renovated and we love the new, modern design too. If you come through Gallup in the future, we would be honored to host you again. We hope you will give all Red Roof Inn's a try in your travels. Thank you again!

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Reviewed March 25, 2014

The Red Roof Inn in Gallup, NM has always served me well when I travel to Gallup on business or to visit friends in the region. The hotel was renovated a few years ago. The wifi always works well and the staff members are wonderful! By staying on this end of town, you don't have the constant train noise that plagues all of the locations downtown (and ALL Gallup downtown hotels are next to the tracks). I love all of the culture the tribes bring... so refreshing!!!

  • Stayed: March 2014, traveled with friends
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1  Thank Asbury W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia530, Manager at Red Roof Inn Gallup, responded to this reviewResponded March 28, 2014

Thank you so much for your stellar review! Like you, we also love the mixture of cultures in our area; it adds so much beauty to our community. As the manager here, your high praise means a lot to me and I will be glad to share your review with the staff to show them how much they are appreciated. Thank you for your continuous patronage, we will all look forward to your next visit to Gallup.

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Additional Information about Red Roof Inn Gallup

Address: 3304 West Highway 66, I-40 at US 66, Exit #16, Gallup, NM 87301
Phone Number:
Location: United States > New Mexico > Gallup
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Gallup
#6 Business Hotel in Gallup
Price Range: $49 - $70 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Gallup 2*
Number of rooms: 100
Official Description (provided by the hotel):
Welcome to Gallup and we invite you to be our guest at the Red Roof Inn Gallup, New Mexico. Our non-smoking, pet friendly, family friendly hotel is conveniently located to the attractions and entertainment you are looking for in the Gallup area; including Historical Downtown Gallup, the Gallup Convention Center, the Mural Art Center and the Gallup Cultural Center. Other nearby attractions include Western New Mexico University, University of New Mexico, Gallup, Fire Rock Navajo Casino and Acoma Sky City. The nature lover will enjoy being close to Canyon De Chelly, Red Rock State Park and Chaco Canyon. When traveling for business or leisure we are a short trip to all that Gallup has to offer. Experience the new Red Roof Inn Gallup; a completely remodeled and upgraded stay. The rooms at this non-smoking hotel feature a stylish, boutique design with all new furniture, spa-inspired bathrooms with modern vessel sinks, new comfy Rest Suite beds by Serta, plush high-end bedding, modern design flooring, comfortable new seating and a large, flat-screen TV. All guest rooms offer free WiFi, in-room safe, in-room coffee, microwave & refrigerator, as well as, a selection of free TV channels and pay-to-view premium channels, movies. This hotel offers a fitness center, a seasonal outdoor pool, coin laundry, an elevator, and Suites. Experience our complimentary coffeehouse-style coffee & tea in the lobby. We welcome your pet as a guest as one well behaved pet stays free. ... more   less 
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Also Known As:
Red Roof Inn Gallup Hotel Gallup
Gallup Red Roof Inn

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